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iPhone 12 Pro Max IUP pre-approval not working
- Thread starter David8
- Start date
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After emailing Tim Cook and talking to an executive from his office, my iPhone that I am upgrading has been restored to eligibility after an error on the part of Apple had made it not eligible. The executive from Tim Cook's office was able to quickly change my phone to being eligible and I was able to successfully order my new phone.
I emailed Tim Cook on 9/18. On 9/20 I got an email and phone call from a person in Corporate Executive Relations. I was told the issue was in engineering, "we sincerely apology for the inconvenience", "thank you for your patience and cooperation".
Since then I have received 2 more emails, one on 9/22 and the last one on 9/27 telling me "We are continuing to monitor Engineering’s response and hope it gets resolved as soon as possible".
No further communications since Monday and my issue is still unresolved.
Since then I have received 2 more emails, one on 9/22 and the last one on 9/27 telling me "We are continuing to monitor Engineering’s response and hope it gets resolved as soon as possible".
No further communications since Monday and my issue is still unresolved.
Could you PM me the contact info of the person you dealt with to get your issue resolved?
On 10/6, after 21 days, I received an email stating that engineering reported the issue was fixed. Soon afterwards I got a call to verify it was working on my end. The issue was resolved and I was able to order my new iPhone.
The delivery date is 11/5 to 11/12, I asked if this could be expedited due to the long wait in getting the problem resolved. I was advised it would be looked into and I would get a call back.
Today I got a call, my order was moved up from the 3rd upcoming shipment to the next shipment. I’ll get an updated delivery date in the next day or two. I was also offered a free phone case, I chose a leather MagSafe case.
The delivery date is 11/5 to 11/12, I asked if this could be expedited due to the long wait in getting the problem resolved. I was advised it would be looked into and I would get a call back.
Today I got a call, my order was moved up from the 3rd upcoming shipment to the next shipment. I’ll get an updated delivery date in the next day or two. I was also offered a free phone case, I chose a leather MagSafe case.
David8,
I can't believe it but my trade-in was lost in shipping. This was what seems to be the typical situation with the empty box arriving. I've been following the thread about stolen trade-ins for a week. It just blows my mind that it happened to me. I was on the phone for hours today with Apple and FedEx. I also emailed Kori. I checked this evening and FedEx still shows an exception and could not deliver. Fortunately my Apple account and orders shows it as delivered and will be inspected within 24 hours. I'm pretty sure my ranting and raving brought about the move to delivered. It disgusts me that this can happen with such frequency Apple should really stop using FedEx.
I can't believe it but my trade-in was lost in shipping. This was what seems to be the typical situation with the empty box arriving. I've been following the thread about stolen trade-ins for a week. It just blows my mind that it happened to me. I was on the phone for hours today with Apple and FedEx. I also emailed Kori. I checked this evening and FedEx still shows an exception and could not deliver. Fortunately my Apple account and orders shows it as delivered and will be inspected within 24 hours. I'm pretty sure my ranting and raving brought about the move to delivered. It disgusts me that this can happen with such frequency Apple should really stop using FedEx.
Hi, I dealt with this issue last year, now again this year. I was fortunate enough to speak with a senior advisor last year who resolved the issue. I wish I could say the same for this year. Not only does no one know how to resolve this, but I've also dealt with a rude advisor that didn't care at all to help.
Can you provide me with Tim Cook's email please? Thank you in advance.
Can you provide me with Tim Cook's email please? Thank you in advance.