Other iUP Return KIt?

Discussion in 'iPhone' started by bbbobbb, Sep 29, 2018.

  1. bbbobbb macrumors member

    Sep 4, 2006
    I subscribe to Apple's iUP and successfully received my upgraded (from iPhone X) iPhone XS Max last Friday.

    No sign of the trade-in box, no emails of it being shipped or will be shipped....

    Anybody from the last Friday club get theirs yet?

  2. charles4515 macrumors member

    Feb 10, 2008
    Yes. I received my trade in box on Wednesday by FedEx , dropped it at off at a FedEx location Thursday morning and got a notice yesterday that it was received, accepted and loan closed.
  3. jtrue28 macrumors 6502a


    Apr 10, 2015
    Lexington, KY
    You need to call Apple. They’re having a lot of issues this year.
  4. beach bum, Sep 29, 2018
    Last edited: Sep 29, 2018

    beach bum macrumors member

    beach bum

    Oct 6, 2011
    Check your Apple Store app. There should be an indication notice at the top of the screen that your return kit should be mailed on a specific date. If the Apple Store app is not showing this then you should give Apple a call to verify. The kit is usually mailed out to you within 5 to 10 days from receipt of your iPhone.

    Attached Files:

  5. FirePak macrumors regular

    May 5, 2006
    Mesa Arizona
    Got the box for our phones about 4 days after we received the new phones. Took about 2 days for apple to get the phones and complete the trade in.
  6. bbbobbb thread starter macrumors member

    Sep 4, 2006
    I got nothing in the Apple Store app about the box being shipped or going to be shipped. I did open a case with Apple. Thanks for the replies everybody. :)
  7. techop macrumors regular

    Aug 14, 2007
    Grand Rapids, MI
    My iUP phone was received by Apple on 9/28. The app says they received it, but they still haven't fully processed it and closed my loan. Had a chat with a representative today because I'm worried about the loan being reactivated and having to pay for a phone I no longer have. She had to escalate my case to the iUP team and I won't hear anything until tomorrow supposedly.

    I had to return 2 phones as my Mom is also on the iUP plan. Her return was processed and the loan closed on the same day. There was even a small crack in the upper right corner and they didn't charge us for that.
  8. eneisch macrumors 6502a

    Jul 11, 2008
    I was charged a payment on Monday of this week for a iPhone X I no longer have (so I have now made 13 payments on a iPhone X I had for 11 months). Apple received my X on Tuesday (yesterday) and accepted the return on the same day. I was under the impression that my account would be placed on hold for the two week period I was given to return the X, but apparently that was not the case.

    I fully expect to be credited back for the 13th payment by either Apple or Citizen One, but if I do not see a credit when the previous account is closed I will be calling one or both of them. I think a lot of people who received launch day X's on the IUP that did not send in their X immediately upon receiving the return box will be in the same boat (i waited until last Saturday to ship it back). I recommend checking your CC charges to make sure you were not charged for an additional payment for your old phone. I know of at least 2 other people on this forum who were overcharged like this (as stated in another IUP thread).
  9. Lobwedgephil macrumors 601


    Apr 7, 2012
    Both of mine were received by apple and closed the same day, one on Monday and one on Tuesday. Was never charged the 13th payment and both loans closed pretty much immediately.
  10. Jordan921 macrumors 601


    Jul 7, 2010
    Bay Area
    Yea make sure you contact them otherwise you’ll end up having to pay for both phones.
  11. Armendegga macrumors 6502

    Mar 18, 2009
    Valdosta, GA
    Yep, I was in the same boat of being charged for an extra payment yesterday as well. They received both phones yesterday, and I received the email from Apple that they received them and the loans are now closed. Hoping for a refund of the extra payment.
  12. Sylon macrumors 68020


    Feb 26, 2012
    Michigan/Ohio, USA
    The mailman hid mine in between my front storm door and the front inside door, both of which I rarely need to open. Maybe it was raining that day, I dunno. But I'm sure it had been sitting there for days and it would be still there if I hadn't ordered a pizza over the weekend.
  13. jona2125 macrumors 6502a

    Jul 12, 2010
    You can have my box, they shipped me one even though my loan has been closed for 8 months now.
  14. dstew201 macrumors 6502


    Jan 6, 2016
    There’s a code tying the box to the phone.

    My X was shipped back, received and loan closed, but my new phone doesn’t show up in IUP (not enrolled).
  15. eneisch macrumors 6502a

    Jul 11, 2008
    FYI...My IUP Citizens One Loan for the returned phone shows a credit balance now in the amount to the 13th payment. Not sure if they will refund my CC or apply credit to my next XS Max payment, but least they've acknowledged the extra payment.
  16. jtrue28 macrumors 6502a


    Apr 10, 2015
    Lexington, KY
    They’ll refund the CC. Completely different loans.
  17. bbbobbb thread starter macrumors member

    Sep 4, 2006
    Ok, OP here. What a CF this was and most likely my fault unwittingly since I upgraded last year without any issues.

    I, for some unknown reason :), started a whole new loan with another iPhone instead of upgrading my present iPhone X like I desired.

    Without the superb help of Apple Customer Relations I could not have untangled the mess. This involved call to Sales, First Citizens, etc., several for each. And that I had to return and wipe out the "new" loan within 14 days of receipt. Just made it under the wire.

    Also good is that this year I was able to go to an Apple store and complete (started online) the purchase/return and make sure it was all take care of. Good because there were no stocking issues and they had a space grey iPhone XS Max 512 ready for sale.

    I returned the "new" iPhone an am now waiting for the loan to be wiped out and my payment, tax, etc. to be refunded.

    Next year I will doubly make sure I am upgrading and NOT starting a new loan. It was 12:01AM so I was not at my best.
  18. burgman macrumors 68000


    Sep 24, 2013
    Every upgrade on IUP is a new loan.
  19. OTACORB macrumors 68000


    Jun 21, 2009
    Central, Louisiana
    Yeah that isn't going to happen! They don't just exchange and old iPhone for a new iPhone through the same loan. They close out the old loan and start a new loan. They even do a new credit check (which is why many don't like the IUP).

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18 September 29, 2018