Hi there! I couldn't find anyone else with this issue so I made a new thread. I pre-ordered the XS Max a few weeks ago with iUP with the intention of trading in my current phone. I received the phone and the trade in kit. I ended up having to return the Max because the screen and my eyes did not agree. So I never sent in the trade in kit because I had no phone to trade in. I received my money back and got an email saying that my loan was closed. Fast forward to today...I've now decided that I want to pre-order the XR. When I go to try to set everything up for tomorrow morning, it says that my iPhone upgrade is pending. I'm assuming that it has something to do with the other trade in kit. How do I resolve this? It looks like I can't do the iUP with that not being taken care of. I did call Apple and the rep told me that I should have set the trade in kit back, even without a phone. She said that would have triggered the ending of that transaction. No one ever told me that. I received emails from Apple telling me that I had until October 8th to return my phone (the old one) but I didn't since I returned the new phone. I didn't get to resolve my issue with the rep because she wants me to mail back the empty box. Which basically means that I won't be able to pre-order the new phone tonight because this whole trade in kit thing won't be resolved. I'm going to try to call Apple back when I'm not at work and have more time. But can anyone else give me any insight? What did I do wrong?