IUP - who's still waiting for a response from Apple.

Discussion in 'iPhone' started by Gpg5033, Sep 15, 2016.

  1. Gpg5033 macrumors newbie

    Joined:
    Sep 15, 2016
    #1
    Hey everyone.

    I called Apple at 12 est on Sunday to ask about reserving a phone and they took my information and told me 24-48hr until I hear a response. Since then I have spoken to them every day and been told to keep waiting. I have asked multiple times to escalate the issue and nothing has happened. I did ask for the 7+ jet black 128 Verizon so I know it may take time to get one but it has been over 4 days now. Anyone else in a similar situation or have advice?
     
  2. iPunish901 macrumors 6502

    iPunish901

    Joined:
    Aug 6, 2008
    Location:
    Memphis, TN
    #2
    I was waiting on a 32gb plus matte black, got an email earlier today saying one is reserved. I spoke to someone Sunday also.
     
  3. Lobwedgephil macrumors 68030

    Joined:
    Apr 7, 2012
    #3
    Got a phone call this morning telling me to expect an email about picking up my reservation. Email never came.
     
  4. Gpg5033 thread starter macrumors newbie

    Joined:
    Sep 15, 2016
    #4
    Exactly what happened to me. Tried contacting support they still just said wait
     
  5. Gpg5033 thread starter macrumors newbie

    Joined:
    Sep 15, 2016
    #5
    Update - still no email from Apple, contacted them this morning and they couldn't find my original request and said my only option was to resubmit the request.... I asked for a manager and everything possible. They said I should be contacted in 72 hours....
     
  6. JustCrusin macrumors member

    Joined:
    Mar 13, 2011
    #6
    I'm so amazed with the way this upgrade cycle went. I called last Sunday and received an email for pickup today.
     
  7. Gpg5033 thread starter macrumors newbie

    Joined:
    Sep 15, 2016
    #7
    That's great news! What color did you get?

    But yeah seriously. If I bought the phone full price it would be here next week. But I had to stick with the IUP... they really messed this whole thing up.
     

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