I've been on hold with Apple for 1 hour and 53 minutes

Discussion in 'MacBook Pro' started by Ilovemygeek, Nov 6, 2007.

  1. Ilovemygeek macrumors regular

    Joined:
    Oct 25, 2007
    #1
    I fear my cell phone bill next month LOL and then the Apple care guy got disconnected from Apple trying to get my return done so I won't hear till tomorrow how long it will take to get a replacement.
     
  2. italiano40 macrumors 65816

    italiano40

    Joined:
    Oct 7, 2007
    Location:
    NY
  3. Ilovemygeek thread starter macrumors regular

    Joined:
    Oct 25, 2007
    #3
    Le sigh, don't I know it. I was so going to deal with the yellowish screen until I found my cluster of four stuck pixels. :( I may actually give up before long. Maybe I'm not meant to have a laptop.
     
  4. Cybergypsy macrumors 68040

    Cybergypsy

    Joined:
    May 16, 2006
    Location:
    Central Florida!
  5. Ilovemygeek thread starter macrumors regular

    Joined:
    Oct 25, 2007
    #5
    Yeah I guess Apple care got disconnected from Apple, he's going to call me back tomorrow. I ran a Pixel check program and my problem isn't a stuck pixel its a dead red one. So I got the double whammy of yellow screen and dead pixel. Booz
     
  6. xpovos macrumors 6502a

    xpovos

    Joined:
    Jun 7, 2007
    Location:
    Tennessee
    #6
    If it's red, it's not dead.
     
  7. Ilovemygeek thread starter macrumors regular

    Joined:
    Oct 25, 2007
    #7
    On the red pixel test it comes up as black spot so, when its on a white screen it shows up as a baby blue spot. All the other colors seem to be working its just the red screen LCD test that shows it is dead.
     
  8. ozziegn macrumors 6502a

    ozziegn

    Joined:
    Aug 16, 2007
    Location:
    Central FL Area
    #8
    and yet another victom that's been stuck with a defective MBP.

    I hear ya man.... so far I'm on my fourth 17" MBP with LCD issues and it isn't getting any better. and here I was thinking the reason I bought a Mac in the first place was for the infamous Apple quality.

    what was I thinking? :(
     
  9. Ilovemygeek thread starter macrumors regular

    Joined:
    Oct 25, 2007
    #9
    The sucky thing is they may have to bump me up to the new harddrive (mine is the 7200rpm) and that will take 2-3 weeks to ship which I cannot wait for. If that is the case I'm going to request a refund and then just get a base model at the Apple store and upgrade the harddrive and memory on my own. I needed this for a business trip end of this month.
     
  10. mandoman macrumors 6502

    mandoman

    Joined:
    Nov 8, 2005
    #10
    I really sympathize with you. But as a they say, if at first
    you don't succeed, try try again. Hopefully third time will
    be the charm!

    Tough call on what to replace it with. It really sucks that the
    lead times are so long on the 7200rpm drives. I mean,
    if you are not going to get it till december, might as well
    wait for January Penryn.

    Maybe you should consider getting a used one off of craigslist,
    get your instant gratification now, than turn around and
    sell it when then next model comes around? Macs hold
    their value well and you would lose close to nothing.

    Good luck on the return - sounds like Apple is giving you
    a hard time. They shouldn't at all - it's got dead pixels
    AND a yellow screen - you are so eligible for a return
    it's not even funny.
     
  11. Ilovemygeek thread starter macrumors regular

    Joined:
    Oct 25, 2007
    #11
    They're refunding me, I'm waiting on RMA. Then this weekend I'll go to the Apple store and either get a regular Pro and upgrade the hardrive later on or I'll get a blackbook. Either way I figure it will be easier dealing with the store then constant shipping from China. :rolleyes:
     
  12. mandoman macrumors 6502

    mandoman

    Joined:
    Nov 8, 2005
    #12
    Yeah, but the only downer is you can't use your corporate
    discount at the retail store. Otherwise, that's a good plan.
     
  13. Ilovemygeek thread starter macrumors regular

    Joined:
    Oct 25, 2007
    #13
    My husband is at the point that he doesn't think the discount is worth it LOL
     
  14. mandoman macrumors 6502

    mandoman

    Joined:
    Nov 8, 2005
    #14
    Maybe not, returns will definitely be easier with a stock
    machine bought at the store. Especially since you might
    have to go through a few yellow ones to get to a decent one :rolleyes:

    You might try talking with the manager
    at the store when you buy and explain your story, they
    might be able to swing an educational discount or
    other workaround. It's worth a try.

    Good luck,
    mandoman
     

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