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I've had my iPhone 4 replaced 4 times now.

D

davmcn

macrumors regular
Original poster
Jan 5, 2011
165
0
Hi All,

I was just curious to ask if you think there is anything the Apple Store may do, as I've had my iPhone 4 replaced 4 times within a year now, because of various issues.


You think they can actually help me out, and not just give me another buggy replacement phone?


Dave
 
MacDawg said:
What problems have you had?

Other than replacing the phone, what would you suggest?
Seems to me that is the ultimate
Click to expand...

1st- iPhone thinks it's charging when it isn't even connected to anything
2nd- Same as #1
3rd- iPhone claims it's " over heating " all the time.
4th- iPhone Mic doesn't work anymore during phone calls. No one can hear me and I have crackling noises.
 
davmcn said:
1st- iPhone thinks it's charging when it isn't even connected to anything
2nd- Same as #1
3rd- iPhone claims it's " over heating " all the time.
4th- iPhone Mic doesn't work anymore during phone calls. No one can hear me and I have crackling noises.
Click to expand...

Have they been replacing them with refurbished phones, or a brand new one? If all refurbished I would make sure this time they gave you a brand new one instead.
 
I had similar issue with multiple iPhone 4 replacements within the 1st year, after number 4 they gave me a brand new sealed iPhone 4 with a brand new 1 year warranty, but this was only after I complained and asked to speak to the manager. It's called a CRU (no idea what it stands for) but I had to wait 3 days for them to get it delivered to the store.


:apple: iPhone 4S 32GB White, iPad 3 16GB Black, iPod Classic 5.5G 30GB, iPod Nano 6G 8GB, Shure SE425's :apple:
 
yateseyd1991 said:
I had similar issue with multiple iPhone 4 replacements within the 1st year, after number 4 they gave me a brand new sealed iPhone 4 with a brand new 1 year warranty, but this was only after I complained and asked to speak to the manager. It's called a CRU (no idea what it stands for) but I had to wait 3 days for them to get it delivered to the store.


:apple: iPhone 4S 32GB White, iPad 3 16GB Black, iPod Classic 5.5G 30GB, iPod Nano 6G 8GB, Shure SE425's :apple:
Click to expand...

You think it'd be a good idea to talk to a manager about this ? Cause I think it's kind of ridiculous at this point.

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hashholly said:
Have they been replacing them with refurbished phones, or a brand new one? If all refurbished I would make sure this time they gave you a brand new one instead.
Click to expand...

They have all been refurbished ones.
 
davmcn said:
You think it'd be a good idea to talk to a manager about this ? Cause I think it's kind of ridiculous at this point.

----------



They have all been refurbished ones.
Click to expand...

Definitely worth speaking to the manager and explaining your situation and explaining the issues you've had with refurbished iPhones, try asking for a CRU and see what they say, nothing to lose :)
 
yateseyd1991 said:
Definitely worth speaking to the manager and explaining your situation and explaining the issues you've had with refurbished iPhones, try asking for a CRU and see what they say, nothing to lose :)
Click to expand...


I explained my situation and they looked at my phone. They said because they believe it's physical damage (even though I've never dropped it, nor even scratched it).

They took it to the back and claimed that they cleaned it out. Came back, and tried it out. It's not as bad as it was before, but still not good.

Anyhow, I guess I'm just not going to make many calls, or keeping it short and simple. (If whoever is on the other end of the line can actually hear me to start off with)

Thanks for everyone's help and suggestions, even though it failed.
 
How can they clean out "physical damage"? Sounds like a bad excuse for a genius who just couldn't be bothered with the replacement process, perhaps try another store or go during the weekend when there will probably be different staff working? Its a real shame that there is no consistency between geniuses :rolleyes:

:apple: iPhone 4S 32GB White, iPad 3 16GB Black, iPod Classic 5.5G 30GB, iPod Nano 6G 8GB, Shure SE425's :apple:
 
yateseyd1991 said:
How can they clean out "physical damage"? Sounds like a bad excuse for a genius who just couldn't be bothered with the replacement process, perhaps try another store or go during the weekend when there will probably be different staff working? Its a real shame that there is no consistency between geniuses :rolleyes:

:apple: iPhone 4S 32GB White, iPad 3 16GB Black, iPod Classic 5.5G 30GB, iPod Nano 6G 8GB, Shure SE425's :apple:
Click to expand...

Geniuses are a crapshoot sometimes, I'd agree with trying for another store
 
What store is this? If what you are saying is true, the store is crap. If you are exaggerating then we can't help
you.
 
yateseyd1991 said:
How can they clean out "physical damage"? Sounds like a bad excuse for a genius who just couldn't be bothered with the replacement process, perhaps try another store or go during the weekend when there will probably be different staff working? Its a real shame that there is no consistency between geniuses :rolleyes:

:apple: iPhone 4S 32GB White, iPad 3 16GB Black, iPod Classic 5.5G 30GB, iPod Nano 6G 8GB, Shure SE425's :apple:
Click to expand...

It's awful. I was late for work today, as a result of an accident, and tried to call them, but they couldn't hear me. I'm gonna have to find some way to get this fixed or a bypass till I find the money to buy a different phone.

----------
JMG said:
What store is this? If what you are saying is true, the store is crap. If you are exaggerating then we can't help
you.
Click to expand...

The guy that I got served me, basically dismissed the issue as soon as I showed it to him, and sent me off on my way.

Manager wasn't much help either. Unsure of what to do at this point now.
 
Personally if I were you I would call apple care up and explain your situation. There usually a lot easier to deal with. If they raise a ticket and authorise an exchange you can choose a store or send it to them.
 
Gav2k said:
Personally if I were you I would call apple care up and explain your situation. There usually a lot easier to deal with. If they raise a ticket and authorise an exchange you can choose a store or send it to them.
Click to expand...

I don't have Applecare on my iPhone. They'll ask me for my serial number and as soon as they notice I don't have it, they'll refuse to serve me. You think it's worth a shot?
 
I tried calling and they told me to no surprise that since I didn't have any Apple Care that there was nothing they could do. They insisted that I call my local Apple Store and tell them about the situation

As they suggested, I called the local Apple Store and explained my situation and they without coming back into the store and having them look at it. They wouldn't be able to do anything. I set up another appointment as the lady suggested. Hopefully we figure something out
 
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