iPad I've joined the "defective out of the gate" club

dantracht

macrumors 6502
Original poster
Sep 19, 2013
420
394
So, lucky me, I get to join the iPad is defective out of the gate club.

Here's my experience in a nutshell:

  1. Purchased new iPad at micro center. iPad 7, 128GB.
  2. Attempted to restore it from an iCloud backup of my other iPad, running most up to date iPad os.
  3. Attempts to update the iPad, and it never goes past the "update requested, estimating time remaining" stage. I tap "download and install" and nothing happens. Tap it again, and again, and nothing happens.
  4. I then try setting up the iPad as new, which works, but again, when I attempt to update the iPad os, I get the same error as is step 3. I even took a video of that for good measure.
  5. I erase again and try plugging iPad into my iMac, put the iPad into recovery mode and get this error when I try to the restore and update option: The iPad software update server could not be contacted. You do not have permission to access the requested resource.
  6. Apple support had no solution for me, other than to escalate it to.....someone senior, who will get back to me in 2-3 days. Which, after this whole frustrating experience, is, to me, unacceptable.
  7. iPad gets erased, repackaged, and I am off to Microcenter tomorrow for either an exchange or refund.
So, that's my first ever defective iPad in 10 years of owning iPads.

DT
 
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bobsamm

macrumors 6502a
Oct 6, 2019
782
446
Easiest way is back up old iPad to iTunes, set up new one as new iPad, do the software update, restore back up.
 

chrfr

macrumors G3
Jul 11, 2009
8,582
2,766
So, lucky me, I get to join the iPad is defective out of the gate club.

Here's my experience in a nutshell:

  1. Purchased new iPad at micro center. iPad 7, 128GB.
  2. Attempted to restore it from an iCloud backup of my other iPad, running most up to date iPad os.
  3. Attempts to update the iPad, and it never goes past the "update requested, estimating time remaining" stage. I tap "download and install" and nothing happens. Tap it again, and again, and nothing happens.
  4. I then try setting up the iPad as new, which works, but again, when I attempt to update the iPad os, I get the same error as is step 3. I even took a video of that for good measure.
  5. I erase again and try plugging iPad into my iMac, put the iPad into recovery mode and get this error when I try to the restore and update option: The iPad software update server could not be contacted. You do not have permission to access the requested resource.
  6. Apple support had no solution for me, other than to escalate it to.....someone senior, who will get back to me in 2-3 days. Which, after this whole frustrating experience, is, to me, unacceptable.
  7. iPad gets erased, repackaged, and I am off to Microcenter tomorrow for either an exchange or refund.
So, that's my first ever defective iPad in 10 years of owning iPads.

DT
I’ve heard of some people having issues updating iPads this week. Yours is most likely fine, and is hit by this network issue.
- - Post merged: - -

See #4 above. Tried that.
Did you download the ipsw update file in advance, as suggested in post 2 of the thread? That seems likely to work.
 
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dantracht

macrumors 6502
Original poster
Sep 19, 2013
420
394
I’ve heard of some people having issues updating iPads this week. Yours is most likely fine, and is hit by this network issue.
- - Post merged: - -


Did you download the ipsw update file in advance, as suggested in post 2 of the thread? That seems likely to work.
Will try that in the am. Issues with updates this week?
 

dantracht

macrumors 6502
Original poster
Sep 19, 2013
420
394
No change. Exchanges iPad doing the exact same issue. Definitely an issue on their end. On hold for Apple now.
 

VineRider

macrumors 6502
May 24, 2018
394
250
Are you sure it’s not a router issue at your location? You might try at another location, or try using your phones hotspot to see if that changes the result.
 

dantracht

macrumors 6502
Original poster
Sep 19, 2013
420
394
Thanks! Exchanged iPad working perfectly.

The apple tech I spoke with last night did acknowledge there have been some issues on their end.
 
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snow755

macrumors 65816
Sep 12, 2012
1,104
308
How you like the new iPad 7? I got one my self and I love it

now the next thing to do is too to upgrade your self too a 30W fast chargeing usb cable C to lighting cable
 

rui no onna

macrumors 604
Oct 25, 2013
7,279
3,393
How you like the new iPad 7? I got one my self and I love it

now the next thing to do is too to upgrade your self too a 30W fast chargeing usb cable C to lighting cable
Kinda pointless if it's just for iPad 7. It charges at 15W max. I've measured it.

Happily, my Pro 12.9 and 10.5 do charge at 30W.