I've Suddenly Lost All My Apps & Music

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Azzin, Jun 26, 2010.

  1. Azzin macrumors 68040

    Joined:
    Jun 23, 2010
    Location:
    London, England.
    #1
    Hi all,

    I'm just going through the various motions of setting up my iphone 4 and I've noticed that Navigon is now missing from my list of apps to sync. :confused:

    I've checked my receipt and I definately didn't imagine it, I purchased it and the email receipt from "iTunes Store" is dated 30/06/09 and I just logged into my "Purchase History" and it's definately there.

    Purchased on 30th June 2009 @ 9.08am and I paid £37.99 for it (charged to my American Express card).

    I've used the "Report a Problem" link to tell them about it, so I guess that's all I can do at the moment?

    I also did find this link: How to redownload purchased apps from the App Store

    Which says:

    It goes on to tell you to click "Purchase" on the app and confirm that, after which you will get a "You have already purchased this item. To download it again for free click OK".

    What concerns me is that the app on the App Store now for the UK is £19.99 (I paid £37.99 for mine) and I'm worried that by clicking "Buy" I will just purchase it at £19.99.

    If it helps, the receipt from last June says:

    iTunes now says:

    And is now on v 1.5.

    I did contact Apple about this on Friday, but I haven't heard back from them.

    I'd like to put it on my i4, but what can I do?

    Cheers.

    [Edit] - If I do click on "Buy" in iTunes, I get this:

    [​IMG]

    And I'm too scare to go any further! :p
     
  2. Ntombi macrumors 68040

    Ntombi

    Joined:
    Jul 1, 2008
    Location:
    Bostonian exiled in SoCal
    #2
    Go further. It really won't charge you if you're redownloading it.

    I know it's a bit scary the first time, but I promise. :)

    If you're really worried, delete a £.99 app and try that first; you'll see that it takes you all the way through and then tells you that you already purchased it.
     
  3. tylertech macrumors regular

    Joined:
    Oct 24, 2008
    Location:
    NC
    #3
    Yeah, once you press Buy, if you are redownloading it, you'll get a popup saying you've already purchased and the update is free. Then it will let you download.
     
  4. Azzin thread starter macrumors 68040

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    Jun 23, 2010
    Location:
    London, England.
  5. Azzin thread starter macrumors 68040

    Joined:
    Jun 23, 2010
    Location:
    London, England.
  6. Azzin thread starter macrumors 68040

    Joined:
    Jun 23, 2010
    Location:
    London, England.
    #6
    So far so good-the app is now downloading. :D

    However.....

    I clicked back on my iPhone in the left pane, went to apps and there are now none there and of course when I tick "Sync Apps" iTunes tells me it will wife what's on there (all my apps) and put on the apps from iTunes (nothing!). :eek:

    [​IMG]

    As you can see on the right, there are apps on my phone and these have been set up and sync'd by iTunes on this one and only PC. :confused:

    Why are there suddenly no apps in my list?
     
  7. Azzin thread starter macrumors 68040

    Joined:
    Jun 23, 2010
    Location:
    London, England.
  8. Yoshiro macrumors newbie

    Joined:
    Jun 25, 2010
    Location:
    North West UK
  9. Azzin thread starter macrumors 68040

    Joined:
    Jun 23, 2010
    Location:
    London, England.
    #9
    No, if I tick it I get the message asking me if I want to erase the iPod and sync with the apps listed (none).

    I used to have a long list of apps and they are on the phone now and they only got there by syncing to this iTunes.

    :confused:
     
  10. Azzin thread starter macrumors 68040

    Joined:
    Jun 23, 2010
    Location:
    London, England.
    #10
    Ok.....I've just had a thought!

    The other day (just prior to picking up my i4, I sync'd my 3G iPhone and then right clicked it in iTunes and selected "Transfer Purchases".

    Could that have anything to do with this?

    If it helps, I've just connected the 3G and I get the same issue (no apps showing in iTunes-exce[t Navigon which I got this morning!).

    Ta.
     
  11. Azzin thread starter macrumors 68040

    Joined:
    Jun 23, 2010
    Location:
    London, England.
    #11
    So here's the weirdest part....

    I've just restarted my PC and now everything is missing from iTunes. :eek:

    No music, no playlists, no iPhone (it is/was connected and charging when I took this screenshot)....

    [​IMG]

    What the hell is going on?

    I'm sure I've been here before and ended up copying something over that duplicated everything and I ended up with 44 gig of music instead of 22! :thumbsdow

    I do take backups of the iTunes folder and the iTunes Library:

    D:\iTunes & C:\Users\Me\Music\iTunes.

    HELP.
     
  12. Azzin thread starter macrumors 68040

    Joined:
    Jun 23, 2010
    Location:
    London, England.
    #12
    Ok...I've just disconnected and reconnected my i4 and that's now visible in the left hand window. :)

    But still no apps. :(

    It's as if iTunes has suddenly "forgotten" what music and apps it had.... :confused:
     
  13. Azzin thread starter macrumors 68040

    Joined:
    Jun 23, 2010
    Location:
    London, England.
    #13
    I've just disconnected and reconnected my i4 and that's now visible in the left hand window. :)

    But still no apps. :(

    It's as if iTunes has suddenly "forgotten" what music and apps it had.... :confused:

    Shouldn't there be an iTunes "Media" folder somewhere?

    iTunes is installed to my D:, but I seem to have two entries:

    D>Program Files (x86)>iTunes & D>Program Files>iTunes.

    [​IMG]
    [​IMG]

    No media folder in here either..... :eek:

    [​IMG]

    In Perferences, it shows D:>iTunes, as the "Media Folder Location", as that's what has all my music in it-have got that totally arse about face? :eek:

    [​IMG]

    I've been using this PC and this install of iTunes for yonks....

    • My new iPhone has been fine since I got it on Thursday and all the apps that are on on came from being sync'd with this iTunes.
    • My iPhone 3G was sync'd just before I left for the Apple store on Thursday and all the apps are still on there fine.
    • my iPad has pretty much the same apps and they have only come from syncing it on this pc with this install of iTunes.

    I am totally :confused:
     
  14. Azzin thread starter macrumors 68040

    Joined:
    Jun 23, 2010
    Location:
    London, England.
    #14
    Sorry, I should also have mentioned that I'm using Windows 7 64 Bit.
     

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