iWork 09 Serial Number issues

Discussion in 'Mac Apps and Mac App Store' started by Purcelly, Jan 14, 2010.

  1. Purcelly macrumors newbie

    Joined:
    Jan 14, 2010
    #1
    I installed a trial of iWork 09 yesterday to get a feel for it, liked it so went out today and purchased the box from my local Apple Store.

    I know about the whole not needing a serial number now however it is asking me for one since the install on all three applications.

    I removed the trial and all evidence of it and restarted my macbook before installing the box.

    Any ideas?
     
  2. t0mat0 macrumors 603

    t0mat0

    Joined:
    Aug 29, 2006
    Location:
    Home
    #2
    Register the Serial number of the iWorks you bought from the Apple Store. If you have problems, call Apple with the serial number, they'll work things out. Or go to the APple Store you got the product?
     
  3. MacDawg macrumors P6

    MacDawg

    Joined:
    Mar 20, 2004
    Location:
    "Between the Hedges"
    #3
    i think this is the file that is causing the problem - com.apple.iWork09.Installer.plist
    it is in library->preferences

    i think you will have to delete these files... and reinstall from your new retail disc

    <bootVolume>:Applications: iWork '09

    <bootVolume>:library: preferences: com.apple.iWork09.Installer.plist
    <bootVolume>:library: preferences: com.apple.iWork09.plist

    <bootVolume>:Users:<userAccount>:Library:preferences:com.apple.iWork.Keynote.plist
    <bootVolume>:Users:<userAccount>:Library:preferences:com.apple.iWork.Numbers.plist
    <bootVolume>:Users:<userAccount>:Library:preferences:com.apple.iWork.Pages.plist

    Woof, Woof - Dawg [​IMG]
     
  4. FSMBP macrumors 68020

    FSMBP

    Joined:
    Jan 22, 2009
    #4
    iWorks purchased from an Apple store or any brick/mortar store doesn't have a serial number.

    Do what the above posted stated (you basically got to clear any existence of the trial version).
     
  5. Purcelly thread starter macrumors newbie

    Joined:
    Jan 14, 2010
    #5
    I've followed those steps but still having no luck, any ideas?
     
  6. MacDawg macrumors P6

    MacDawg

    Joined:
    Mar 20, 2004
    Location:
    "Between the Hedges"
    #6
    Ok, you have deleted every one of these files (you are sure)?
    You emptied the trash?
    You restarted the computer?
    You installed from a retail boxed DVD?

    Woof, Woof - Dawg [​IMG]
     
  7. Purcelly thread starter macrumors newbie

    Joined:
    Jan 14, 2010
    #7
    Everyone of those files was gone, I emptied the trash and then restarted. I installed from the DVD that came in the box.

    Still no luck.
     
  8. MacDawg macrumors P6

    MacDawg

    Joined:
    Mar 20, 2004
    Location:
    "Between the Hedges"
    #8
    What computer are you using?
    Are you using Snow Leopard?
    Give us as much info as you can

    Try searching for the iWork files in spotlight and see what you find


    Woof, Woof - Dawg [​IMG]
     
  9. powerbook911 macrumors 68040

    powerbook911

    Joined:
    Mar 15, 2005
    #9
    Does iWOrk come with 90 days of phone support?

    If so, you could try to call Apple, surely they might have seen this issue before.
     
  10. Purcelly thread starter macrumors newbie

    Joined:
    Jan 14, 2010
    #10
    13inch macbook
    Snow Leopard

    I've searched and nothing comes up
     
  11. MacDawg macrumors P6

    MacDawg

    Joined:
    Mar 20, 2004
    Location:
    "Between the Hedges"
    #11
    Since you bought it at the Apple Store, i would make an appointment at the Genius Bar and have them resolve it now

    I think you have done about all you can do :(

    Someone else may have a magic bullet for you on the Forum here, but I am at a dead end

    Woof, Woof - Dawg [​IMG]
     
  12. Kar98 macrumors 6502a

    Joined:
    Feb 20, 2007
    #12
    Might wanna try Appzapper to get rid of your original install completely.
     
  13. Purcelly thread starter macrumors newbie

    Joined:
    Jan 14, 2010
    #13
    Tried AppZapper

    Yeah, looks like genius bar is gonna be my best bet
     

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