iWork Apps Crash After Opening (All of 'em!)

Discussion in 'Mac Apps and Mac App Store' started by scottrichardson, Oct 23, 2013.

  1. scottrichardson macrumors 6502

    Joined:
    Jul 10, 2007
    Location:
    Ulladulla, NSW Australia
    #1
    Hi all,

    I can't open any of the new iWork apps. They crash a few seconds after opening and displaying the welcome screens. They all have the same crash report by the looks of things.

    Any suggestions or tips would be great. I'd actually love to use these new apps :)

    Mac Pro 4,1 w/ 5,1 firmware.
    8 core 2.93GHz,
    32GB RAM
    Sonnet Tempo Pro SSD w/ 2x Samsung 840 Pro SSD's in RAID 0.
    GeForce 660 Ti 2GB non-EFI.
    2 x 24" Cinema Displays.

    See below:

    --------------------------------------------------------------------------------------

    Process: Pages [1422]
    Path: /Applications/Pages.app/Contents/MacOS/Pages
    Identifier: com.apple.iWork.Pages
    Version: 5.0 (1465)
    Build Info: Pages-1465000000000000~1
    App Item ID: 409201541
    App External ID: 82284425
    Code Type: X86-64 (Native)
    Parent Process: launchd [187]
    Responsible: Pages [1422]
    User ID: 501

    Date/Time: 2013-10-24 10:04:27.482 +1100
    OS Version: Mac OS X 10.9 (13A603)
    Report Version: 11
    Anonymous UUID: 1D53FA51-A822-1422-AEFB-D99F41031A37


    Crashed Thread: 5 Dispatch queue: com.apple.root.low-priority

    Exception Type: EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000

    Application Specific Information:
    *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSSetM addObject:]: object cannot be nil'
    terminating with uncaught exception of type NSException
    abort() called

    Application Specific Backtrace 1:
    0 CoreFoundation 0x00007fff8d3ff41c __exceptionPreprocess + 172
    1 libobjc.A.dylib 0x00007fff920c1e75 objc_exception_throw + 43
    2 CoreFoundation 0x00007fff8d31ed66 -[__NSSetM addObject:] + 790
    3 Pages 0x000000010588ced9 PagesConvertSandboxDocument + 23503714
    4 Pages 0x000000010588d0d1 PagesConvertSandboxDocument + 23504218
    5 Pages 0x00000001049f2b26 PagesConvertSandboxDocument + 8191919
    6 libdispatch.dylib 0x00007fff962211d7 _dispatch_call_block_and_release + 12
    7 libdispatch.dylib 0x00007fff9621e2ad _dispatch_client_callout + 8
    8 libdispatch.dylib 0x00007fff9622009e _dispatch_root_queue_drain + 326
    9 libdispatch.dylib 0x00007fff96221193 _dispatch_worker_thread2 + 40
    10 libsystem_pthread.dylib 0x00007fff8d6daef8 _pthread_wqthread + 314
    11 libsystem_pthread.dylib 0x00007fff8d6ddfb9 start_wqthread + 13

    Thread 0:: Dispatch queue: com.apple.main-thread
    0 libsystem_kernel.dylib 0x00007fff93527a1a mach_msg_trap + 10
    1 libsystem_kernel.dylib 0x00007fff93526d18 mach_msg + 64
    2 com.apple.CoreFoundation 0x00007fff8d322315 __CFRunLoopServiceMachPort + 181
    3 com.apple.CoreFoundation 0x00007fff8d321939 __CFRunLoopRun + 1161
    4 com.apple.CoreFoundation 0x00007fff8d321275 CFRunLoopRunSpecific + 309
    5 com.apple.HIToolbox 0x00007fff8e8f4f0d RunCurrentEventLoopInMode + 226
    6 com.apple.HIToolbox 0x00007fff8e8f4cb7 ReceiveNextEventCommon + 479
    7 com.apple.HIToolbox 0x00007fff8e8f4abc _BlockUntilNextEventMatchingListInModeWithFilter + 65
    8 com.apple.AppKit 0x00007fff8f41028e _DPSNextEvent + 1434
    9 com.apple.AppKit 0x00007fff8f40f8db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
    10 com.apple.AppKit 0x00007fff8f4039cc -[NSApplication run] + 553
    11 com.apple.AppKit 0x00007fff8f3ee803 NSApplicationMain + 940
    12 com.apple.iWork.Pages 0x000000010414a8a8 0x10413f000 + 47272
    13 libdyld.dylib 0x00007fff8b4775fd start + 1

    ----------------------------------------------------------------------------------------
     
  2. scottrichardson thread starter macrumors 6502

    Joined:
    Jul 10, 2007
    Location:
    Ulladulla, NSW Australia
  3. jonnyback macrumors member

    Joined:
    Apr 6, 2008
    Location:
    London, UK
    #3
  4. scottrichardson thread starter macrumors 6502

    Joined:
    Jul 10, 2007
    Location:
    Ulladulla, NSW Australia
    #4
    Thanks Jonny, I appreciate the links. Posted my report in both. Hopefully the iWork team can patch the issue fairly quickly. For what it's worth, iWork 2013 works fine on my Macbook Air.. just not my Mac Pro.
     
  5. jonnyback macrumors member

    Joined:
    Apr 6, 2008
    Location:
    London, UK
    #5
    Solution found! On another thread but I can't find it to send the link I'm afraid.

    It was a Fonts' issue for me...

    Stage 1 - Restore Standard Fonts

    1- In Font Book, click file.
    2- Click Restore Standard Fonts
    3- Open iWork programs to check they are working

    The above process moves your non-system fonts to a different folder (User > Library > Fonts (Removed))

    Stage 2 - Restore disabled fonts

    1- Re-install Removed Fonts. By dragging "Fonts (Removed)" into Font Book to install.
    2- Check that Pages etc. is still working.

    Hope that helps somebody at least!
     
  6. codyc1515 macrumors member

    Joined:
    Dec 31, 2008
    #6
    Thanks a bunch! This worked :)
     

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