iPhone iWork free for iPhone 5s?

Discussion in 'iOS Apps' started by calabi, Jun 4, 2016.

  1. calabi macrumors regular

    Joined:
    Dec 28, 2007
    #1
    Hello! I have an iPhone which was purchased brand new around 2 years ago from the Apple Store. I heard that iWork apps are free if you purchased the phone on or later than September 1, 2013. This Apple article backs this up.

    https://support.apple.com/en-us/HT202794

    However if we try to follow the instructions the "Apps made by Apple" section doesn't exist? If we try to visit the numbers or pages directly it said it's a paid app.

    Anybody had the same problem?
     
  2. ashindnile, Jun 4, 2016
    Last edited: Jun 5, 2016

    ashindnile macrumors 6502

    Joined:
    Jul 16, 2015
    #2
    Try to find them on iTunes. You can get them without the section.
     
  3. Nermal Moderator

    Nermal

    Staff Member

    Joined:
    Dec 7, 2002
    Location:
    New Zealand
    #3
    Are you logged in with the same Apple account that you used when you first set up the phone? The first time you open the App Store it should let you "claim" the apps and add them to your account so that they appear as purchased. However, this isn't 100% reliable and I can't offer advice on how to make them show up if it didn't work.
     
  4. pacorob macrumors 68000

    pacorob

    Joined:
    Apr 8, 2010
    Location:
    the Netherlands
    #4
    That and it's otherwise a good option to contact Apple support.
     

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