Let's begin shall we, this is a small dilemma I just want to throw out to anyone with any thoughts.
On Monday (28th June), I came home from Glastonbury Festival, I'd taken a bunch of disposable cameras with me and went to Jessops to get them developed.
I paid a little extra to have the photos put onto a CD so I can post them up online, the guy behind the counter forgot to write this down, and when I went to pickup my photos, I mentioned the lack of CDs and the guy behind the counter took the blame, taking the negatives off me saying he'd post them to me, saying I'd have them in a few days tops.
I waited a few days, and nothing. I rung the store on Thursday (July 1st) asking if they'd been developed yet, the guy said they'd been absolutely swamped with customers (*I'll get to this in a minute), and that he'd develop them later today, and that I'd have them for the weekend.
So I waited, the morning post came and went for Saturday so I rung up the store once again, I got the same excuse that they'd been swamped by customers and still hadn't had a chance to do my photos, I said I was disappointed that a hour service had taken 6 days, and they still hadn't been developed, he apologised and said he'd sort it out.
*Now, having worked a few shops down from Jessops, in a much larger store too, I can tell you, the 'being swamped with customers' line is BS, there was always specific days and times when there would always been an big dry spell in customers, usually Tuesday to Thursdays, from 8-11am, now, bare in mind this is a one hour service, it's a bit of a joke I still haven't got my pictures.
My dilemma is this, if my prints don't come Monday should I go into the store and demand a refund (this is the only place near by that offers film developing), or, do I go in and sit inside making sure they develop the pictures right there and then?
I know it's a bit of a douchey thing to do, but it's a service I paid for, and just because there's no one hour 'set' time scale in which they have to develop the photos, that's no excuse for why I don't have them by now.
On Monday (28th June), I came home from Glastonbury Festival, I'd taken a bunch of disposable cameras with me and went to Jessops to get them developed.
I paid a little extra to have the photos put onto a CD so I can post them up online, the guy behind the counter forgot to write this down, and when I went to pickup my photos, I mentioned the lack of CDs and the guy behind the counter took the blame, taking the negatives off me saying he'd post them to me, saying I'd have them in a few days tops.
I waited a few days, and nothing. I rung the store on Thursday (July 1st) asking if they'd been developed yet, the guy said they'd been absolutely swamped with customers (*I'll get to this in a minute), and that he'd develop them later today, and that I'd have them for the weekend.
So I waited, the morning post came and went for Saturday so I rung up the store once again, I got the same excuse that they'd been swamped by customers and still hadn't had a chance to do my photos, I said I was disappointed that a hour service had taken 6 days, and they still hadn't been developed, he apologised and said he'd sort it out.
*Now, having worked a few shops down from Jessops, in a much larger store too, I can tell you, the 'being swamped with customers' line is BS, there was always specific days and times when there would always been an big dry spell in customers, usually Tuesday to Thursdays, from 8-11am, now, bare in mind this is a one hour service, it's a bit of a joke I still haven't got my pictures.
My dilemma is this, if my prints don't come Monday should I go into the store and demand a refund (this is the only place near by that offers film developing), or, do I go in and sit inside making sure they develop the pictures right there and then?
I know it's a bit of a douchey thing to do, but it's a service I paid for, and just because there's no one hour 'set' time scale in which they have to develop the photos, that's no excuse for why I don't have them by now.
