After 2 days of trying to get my iPhone to work, it still doesn't and Apple tech support has no idea what is going on, how long it will take to sort out, or if it ever will be. It is clear that there are thousands, or hundreds of thousands of others in this situation. So Apple, a technology company, should feel thoroughly ashamed of itself - the problem on my phone is clearly at iTunes end, not AT&T. It's not as though Apple did not know how many phones were available and would have to be processed. Hopefully, the market will punish Apple accordingly - in terms of reputation for its product and in its stockprice (a stockprice which is undeserved since the very new product which ran the stock up, is in disarray for a large number of customers). Apple tech were certainly supportive of me returning the phone for a full refund - account for that one in your 10Q, Jobs. In fact, from my personal experience (which has not been everyone's clearly, but has been the same for many), Jobs has managed to turn the cell phone from a reliable consumer product into a non-functioning, under-tested piece of useless technology. If my phone starts working, I will be as delighted as anyone (I've been waiting along with everyone else for the iPhone), but this has been a totally crap experience.