John Lewis AirPods 2

Cutiekitty92

macrumors 68000
Original poster
Apr 11, 2015
1,759
735
UK
Hello,

Just checking, got some AirPods 2 end of last month and used them say twice however really not happy or getting on with them for various reasons. Will John Lewis accept return on these?
 

adrianlondon

macrumors 68000
Nov 28, 2013
1,604
1,319
Switzerland
JL terms & conditions say no. Only items which have not been used/opened can be returned for a refund unless faulty.

Apple Store conditions say no. Only items bought at their stores have the 14-day "trial" period.

However, did you order them online? If so, different rules may apply. Even if you bought them in person, JL are a decent store, they may refund if you say something like "they don't stay in my ears, I must have an unusual ear shape" rather than "take this pile of **** back!".
 

Cutiekitty92

macrumors 68000
Original poster
Apr 11, 2015
1,759
735
UK
Yes I purchased t
JL terms & conditions say no. Only items which have not been used/opened can be returned for a refund unless faulty.

Apple Store conditions say no. Only items bought at their stores have the 14-day "trial" period.

However, did you order them online? If so, different rules may apply. Even if you bought them in person, JL are a decent store, they may refund if you say something like "they don't stay in my ears, I must have an unusual ear shape" rather than "take this pile of **** back!".
Yes I purchased them online That might be my saving grace
 

TorontoSS

macrumors 6502a
Nov 9, 2009
506
70
Online means they will accept the return as you’re covered by distance selling rules in the uk.

I always buy electronics online because you just don’t know sometimes.
 

adrianlondon

macrumors 68000
Nov 28, 2013
1,604
1,319
Switzerland
Online means they will accept the return as you’re covered by distance selling rules in the uk.

I always buy electronics online because you just don’t know sometimes.
Earphones (in-ear ones) *may* be refused if obviously worn for hygiene reasons. Same as one can't typically return swimming trunks, underwear, earrings etc.

Section 28, 3a
http://www.legislation.gov.uk/uksi/2013/3134/made
 

Cutiekitty92

macrumors 68000
Original poster
Apr 11, 2015
1,759
735
UK
I never thought of this, however wouldn't they test this? I am still awaiting to hear back from them anyway not even been received back to the warehouse yet...
 

Cutiekitty92

macrumors 68000
Original poster
Apr 11, 2015
1,759
735
UK

Upon assessment of the item we have judged that it’s condition falls outside of the John Lewis’ refund policy and are therefore unable to process your refund without further information.

We have tried to contact you by telephone but have not been able to reach you, please call us on 0345 850 0472. within 2 days to discuss your return.

If we do not hear from you the item will be returned to your original billing address.”

Not happy.
 

KarimLeVallois

macrumors 68020
Feb 22, 2014
2,121
1,260
London

Upon assessment of the item we have judged that it’s condition falls outside of the John Lewis’ refund policy and are therefore unable to process your refund without further information.

We have tried to contact you by telephone but have not been able to reach you, please call us on 0345 850 0472. within 2 days to discuss your return.

If we do not hear from you the item will be returned to your original billing address.”

Not happy.
This is why I always purchase from Apple directly.

Just say you returned them as they were faulty.
 

Cutiekitty92

macrumors 68000
Original poster
Apr 11, 2015
1,759
735
UK
I stated many things with them however failed to get a refund still so I’ve taken up a complaint with head of customer services. In the meantime they’re sending me them back...
 

KarimLeVallois

macrumors 68020
Feb 22, 2014
2,121
1,260
London
I stated many things with them however failed to get a refund still so I’ve taken up a complaint with head of customer services. In the meantime they’re sending me them back...
I regularly hear that their customer service is great, but I've never been impressed to be honest. Not a patch on Apple or Amazon!