Yes I purchased them online That might be my saving graceJL terms & conditions say no. Only items which have not been used/opened can be returned for a refund unless faulty.
Apple Store conditions say no. Only items bought at their stores have the 14-day "trial" period.
However, did you order them online? If so, different rules may apply. Even if you bought them in person, JL are a decent store, they may refund if you say something like "they don't stay in my ears, I must have an unusual ear shape" rather than "take this pile of **** back!".
I’m gonna give it a shot at returning them and see what they say / doYeah, you may be ok.
The difficult one would be "Products that have been unsealed (other than to inspect)" so tell the truth but using the "correct" words
Earphones (in-ear ones) *may* be refused if obviously worn for hygiene reasons. Same as one can't typically return swimming trunks, underwear, earrings etc.Online means they will accept the return as you’re covered by distance selling rules in the uk.
I always buy electronics online because you just don’t know sometimes.
This is why I always purchase from Apple directly.“
Upon assessment of the item we have judged that it’s condition falls outside of the John Lewis’ refund policy and are therefore unable to process your refund without further information.
We have tried to contact you by telephone but have not been able to reach you, please call us on 0345 850 0472. within 2 days to discuss your return.
If we do not hear from you the item will be returned to your original billing address.”
I regularly hear that their customer service is great, but I've never been impressed to be honest. Not a patch on Apple or Amazon!I stated many things with them however failed to get a refund still so I’ve taken up a complaint with head of customer services. In the meantime they’re sending me them back...