Just a thought I had tonight while I was bored...

Discussion in 'Apple, Inc and Tech Industry' started by WB2Colorado, Jan 30, 2011.

  1. WB2Colorado macrumors regular


    Aug 1, 2008
    Durango, Colorado
    Tonight I was sitting in my bedroom reading news articles when a thought entered my mind. What happens to iPhones/iPods/iPads that are found to be defective? Apple probably tests their mobile devices every once and a while when they come off the assembly line right? So what happens if one iPhone in a batch of them is tested to make sure nothing is wrong with it? and what if an iPhone in said batch is found to be defective? Are all the iPhones tested for defective parts then? Are they sent back for repairs, or does Apple just throw them out?

    I've always wanted to get my hands on a batch of defective iPhones (for reasons that I won't discuss).

    I dunno. Just a random thought I had tonight that has now started bugging the hell out of me.
  2. QuarterSwede macrumors G3


    Oct 1, 2005
    Colorado Springs, CO
  3. secondhandloser macrumors member

    Jan 14, 2011
    Wash, DC/ HSV, AL
    Refurbs are usually returned from a customer.

    It depends on the nature of the problem. Most companies will have a test procedure to identify the problem, fix it, and sell the item.
  4. R94N macrumors 68020


    May 30, 2010
    I'd imagine they'd send them back to get either repaired or the parts disassembled so they can be used to produce new devices.
  5. Heilage macrumors 68030


    May 1, 2009
    To my knowledge, it all gets repaired by Apple.
  6. roadbloc macrumors G3


    Aug 24, 2009
  7. belvdr macrumors 603

    Aug 15, 2005
    Correct. Refurbs are items that are factory fresh, but cannot be sold as new. In other words, they have been in a customer's possession. Since these phones hadn't left the factory, they are still considered new.

    I imagine if one tests bad, they will test another random sample from the same batch. If more test bad, they may remove the batch from shipping. As you stated, the test procedures would specify what is considered a normal ratio of good to bad units.
  8. Tomorrow macrumors 604


    Mar 2, 2008
    Always a day away
    This isn't strictly true of all refurbs, although it may be true of Apple's policy.

    Items that are returned to the manufacturer from the vendor are also refurbs, even though they've never been sold to a customer.
  9. belvdr macrumors 603

    Aug 15, 2005
    That's correct too. A "customer" from a manufacturer's perspective can be either a consumer or a distributor, although I would think the seals on the box would make a difference in whether it's resold as new or refurb.

    In the post above, though, I have never heard of defective products at a factory declared as refurbs.
  10. mammadon macrumors member

    Dec 16, 2010
    probably scrap them, or recycle the functional parts and scrap the rest.

    I'd think Apple though would have quite hefty quality control. Which company selling any good wouldn't?
  11. Winni macrumors 68030


    Oct 15, 2008

    QA certainly is not one Apple's strengths. If it were, we wouldn't have read so much about "Antenna Gate", "Yellow stint issues", not properly connected Airport cards and all the other problems that Apple products have.
  12. *LTD* macrumors G4


    Feb 5, 2009
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_2_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Mobile/8C148)

    Yet they're #1 in customer satisfaction for god knows how many consecutive years now.

    When something goes wrong and it's about Apple, you hear about it. Dell and Acer defects don't make the news because no one cares.
  13. Dalton63841 macrumors 65816


    Nov 27, 2010
    QA in most factories works like this:

    1. Pick up a test sample
    2. Physically check it out.
    3. Test it.
    4. If test passes, move on. If it fails, then EVERY batch made since the last QA test must be pulled, then a unit from each batch is tested by another QA worker.
    5. Since they are mass produced, they assumed that if one in a batch is bad, then all in that batch are bad.

    Some companies fully disassemble the defective products and put the raw parts back into the process to make new ones. Others disassemble the defective units just enough to repair the issue and then they go back to QA.
  14. maccompaq macrumors 65816


    Mar 6, 2007
  15. roadbloc macrumors G3


    Aug 24, 2009
    No, it's usually because their defects aren't as amazingly daft as Apple's. You don't hear Dell releasing a product that has difficulty doing it's primary function (like Apple's iPhone 4 antenna) or messing up on something as simple as a clock do you? Their defects are usually shruggable and more of a pinch on the quality of the product rather than a major design **** up or managing to break something so simple.

    Come on... let's hear it... "6 Billion Quarter"... :rolleyes:
  16. Mousse macrumors 68000


    Apr 7, 2008
    Flea Bottom, King's Landing
    The antenna issue is forgivable, but the clock problem isn't. That's why people have cellphones, right? To tell time?:)

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