Just an FYI - InCase refund issues

Discussion in 'iPhone Accessories' started by sixxmum, Sep 16, 2010.

  1. sixxmum macrumors 6502a

    sixxmum

    Joined:
    Aug 15, 2010
    #1
    I sent back an unopened slider the third week of August (after it became clear that they wouldn't work with screen protectors). It was received there on the 27th. After 2 emails and a phone call, I still haven't gotten a refund. Perhaps they are just overworked, but it's still information worth knowing if you aren't quite sure about the product.
     
  2. maverick86 macrumors 6502a

    Joined:
    Jul 13, 2010
    Location:
    MA
    #2
    For me it took a couple phone calls but after I got the label from them (this was the hard part) and sent it back they processed the refund. They received the case on 9/3 and the refund showed up in my account earlier this week. It does take persistence but the reps that I talked to on the phone were nice and helpful so I'm not overly annoyed by any one part of the process.
     
  3. scarboy6693 macrumors 6502

    Joined:
    Aug 10, 2010
    Location:
    San Francisco, CA
    #3
    This was the main reason I bought mine from Best Buy. So if anything goes wrong, I can just take it back to the store and get a refund on the spot
     
  4. jetjaguar macrumors 68030

    jetjaguar

    Joined:
    Apr 6, 2009
    Location:
    somewhere
    #4
    i love this case but i dont love the fact that my screen protector is bubbling .. so im tempted to return it to best buy
     
  5. maverick86 macrumors 6502a

    Joined:
    Jul 13, 2010
    Location:
    MA
    #5
    Ditto. The case was great and I really wanted to keep it but the screen protector bubbling ended up being a deal breaker no matter how much I tried to live with it.
     
  6. sixxmum thread starter macrumors 6502a

    sixxmum

    Joined:
    Aug 15, 2010
    #6
    Their return instructions on the site and the receipt don't say anything about a label, so I just paid for the shipping and sent it back. On the phone Monday, the finally acknowledged that it's there, but no sign of funds ...
     
  7. maverick86 macrumors 6502a

    Joined:
    Jul 13, 2010
    Location:
    MA
    #7
    When I first emailed back in August, a rep by the name of David told me to call in and ask for a shipping label if that's what I wanted. I did as he said and the woman I spoke to seemed a little surprised about the label but said she'd put the request in at their warehouse. It took a couple more phone calls before I received an email with a pre-paid UPS shipping label.

    After I had sent it back and saw they received it, I waited a few days before calling again and asking how long it would take for the refund to process. I was told normally it takes 1-3 weeks and even though the guy I talked to said he'd expedite the process, it still took a week and a half. Either way I got my money back and I'm happy with that.
     
  8. Resist macrumors 68030

    Joined:
    Jan 15, 2008
    #8
    It has been reported that the ZAGG Shield for the iPhone 4 works fine with the Incase Slider. Apparently this screen protector is trimmed off a bit around the edges, so it's not touched by the case lip.
     
  9. jetjaguar macrumors 68030

    jetjaguar

    Joined:
    Apr 6, 2009
    Location:
    somewhere
    #9
    where did u hear this ?? im curious cuz i would love to keep my incase
     
  10. icedd macrumors 6502

    icedd

    Joined:
    Apr 22, 2009
    #10
    Did it start bubbling with the incase Snap or incase Slider?
     
  11. Resist macrumors 68030

    Joined:
    Jan 15, 2008
    #12
    In another thread on this forum. The poster said he bought them from Best Buy.
     

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