I have bought several Macs over the years. Until recently they were all refurbished or used 3rd party systems. Last month I bought a refurbished white Macbook 2.1 and it arrived with a few problems, so Apple took it back, waived the restocking fee and even paid for the return shipping costs. Then I went to the Apple store about 140 round trip miles from home and bought a brand new white Macbook with the Nvidia chipset. I bought Applecare off ebay and activated it. Then I started having all kinds of issues and ended up returning it to the store (another 140 mile trip) on day 13 of the 14 day period. Once again they did not charge a restock fee. In fact, as I read through my list of problems they stopped me and just marked it DOA. The only catch was that since I was not the original purchaser of the Applecare agreement, they could not refund anything. If they did, the money would have gone back on the credit card of the original purchaser. That would be bad for me and I'd be out the $$ I spent buying it on ebay. They said if I bought another Macbook I could transfer the plan to it. So I sat back for a week and thought about what I wanted to do. Walk away from Apple laptops for a while after 2 bad units in a row or try a 3rd time? I decided to buy a refurbished unibody Macbook 2.0 off the Apple store online. So far it has been perfect. I love it. So today I called and they guys at the Applecare phone service line were fantastic and took about 15-20 minutes transferring my plan to the new laptop. They didn't give me any hassle and kept me updated as they worked in the background. When they were done I refreshed my Applecare agreement view online and voila, it was perfect. Thank you Apple. You stumbled a little with 2 bad laptops in a row, but the 3rd time you came through and your support folks really did a great job making everything easy and friendly. My trips to the Apple store in person were great, even though the second one was to do a DOA return. The store was awesome (I had never been in an Apple store before) and the staff at the store was super friendly. Try taking a laptop back to Best Buy and getting them to waive the restock fee so easily, let alone getting them to smile at all as they do it.