Just because they deserve it (great customer service from Speck)

Discussion in 'MacBook Pro' started by dastinger, Aug 17, 2013.

  1. dastinger, Aug 17, 2013
    Last edited by a moderator: Aug 17, 2013

    dastinger macrumors 6502a

    dastinger

    Joined:
    Mar 18, 2012
    #1
    I own a Speck smartshell for my rMBP since some months ago and I love it. Some days ago, I noticed that the case had a small crack on the bottom, so I decided to email Speck about it.

    I got a quick reply saying that, since I'm outside the US, we could do this by photo. They asked me to take a picture of the case next to a paper sheet with my name and date on it. I've done it and, quick enough, they replied saying that a new case was on the way.

    Amazing how, in a week, I contacted them, got the reply, took care of things, and got the new case.

    Excellent product and amazing customer service.
     
  2. dazlicous macrumors 6502a

    dazlicous

    Joined:
    Jun 2, 2011
    Location:
    Manchester
  3. VanillaCracker macrumors 68020

    VanillaCracker

    Joined:
    Apr 11, 2013
    Location:
    Washington D.C.
    #3
    I got the exact same service from case-mate with my phone's case sometime last year. It was a $30 case, but nice to see that they'll send people a brand new product just for calling and reporting a defect.
     
  4. Badrottie Suspended

    Badrottie

    Joined:
    May 8, 2011
    Location:
    Los Angeles
    #4
    That's great!! I am glad I got a Speck case for my rMBP! :apple:
     
  5. kh3khalid macrumors regular

    Joined:
    Dec 2, 2012
    #5
    I had a similar problem where the battery status button was not fuctioning (it was not cut exactly on the button, so mostly when pressing it, it doesn't hit the button). I contacted them and they asked for photos with my name and today's date as I also don't live in the US.

    In the end they told me to contact apple for a replacement since I bought it from apple's online store, although it's a design defect and it's not apple's falut. Apple's policy is clear about 3rd party products (they don't take resposibilty for them).

    I decided that telling them that and going back and forth between apple and speck would be a waste of time, and I don't really use that bottun, but I was disappointed with the result that I got. It's a very good case overall and I'm happy with it though.
     
  6. dastinger thread starter macrumors 6502a

    dastinger

    Joined:
    Mar 18, 2012
    #6
    That was unlucky. I bought my case from Apple Online Store as well and they asked me for the receipt and did the exchange anyway.
     

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