I own a Speck smartshell for my rMBP since some months ago and I love it. Some days ago, I noticed that the case had a small crack on the bottom, so I decided to email Speck about it. I got a quick reply saying that, since I'm outside the US, we could do this by photo. They asked me to take a picture of the case next to a paper sheet with my name and date on it. I've done it and, quick enough, they replied saying that a new case was on the way. Amazing how, in a week, I contacted them, got the reply, took care of things, and got the new case. Excellent product and amazing customer service.