Just Droped my MBP HELP!!

Discussion in 'MacBook Pro' started by EV0LUTION, Nov 27, 2008.

  1. EV0LUTION macrumors 6502

    EV0LUTION

    Joined:
    Jul 21, 2008
    Location:
    Florida
    #1
    It has a very large dent on the left front corner the mouse is on and off. I have best buy's 3 years insurance and I'm planning on taking it in on Saturday. I would like to know if anyone has been in this situation, Please Help!
     
  2. NotFound macrumors 6502a

    NotFound

    Joined:
    Nov 30, 2006
    #2
    I doubt you are covered for accidental damage... :( good luck.
     
  3. EV0LUTION thread starter macrumors 6502

    EV0LUTION

    Joined:
    Jul 21, 2008
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    Florida
    #3
    I know I am covered, thats why I got it. I want to know what they give you as a replacement. Referb, or new?
     
  4. synth3tik macrumors 68040

    synth3tik

    Joined:
    Oct 11, 2006
    Location:
    Minneapolis, MN
    #4
    pics or it didn't happen:D

    Ok, sorry. Had to. A few years back a friend brought in his PC laptop to best buy and he was without it for a while as they repaired it. They did not give him a replacement or a loaner. It took a total of 3 months. Since you have physical damage they might replace it if it is a current model. Other wise I think they would repair it.
     
  5. HLdan macrumors 603

    HLdan

    Joined:
    Aug 22, 2007
    #5
    Yeah, BB just repairs the same unit, they don't instantly replace it. Replacement only happens if they are unable to repair it after a series of times or if it's been in service multiple times.
     
  6. MBPDiva macrumors regular

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    Nov 1, 2008
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    on Orion's Belt
    #6
    Best Buy is closing a lot of stores after christmas. In 3 months you might not see your machine. :D
     
  7. mosx macrumors 65816

    Joined:
    Mar 3, 2007
    #7
    Keep in mind that Best Buy employees are basically born to lie about what their warranties cover.

    They'll tell you things like it covers accidental damage or the battery just to get you to buy it when, in reality, it only covers basic or minor repairs.
     
  8. EV0LUTION thread starter macrumors 6502

    EV0LUTION

    Joined:
    Jul 21, 2008
    Location:
    Florida
    #8
    I'm amazed at how solid this thing is. Everything seems to be working now I just have a very large dent. I'm calling best buy as a write this.

    [​IMG]
     
  9. aethelbert macrumors 601

    Joined:
    Jun 1, 2007
    Location:
    Chicago, IL, USA
    #9
    Anyhoo, they should repair it per the terms of the warranty (as long as that's what it said in the fine print) but you'll be without it for a while. If someone tries to tell you that they won't repair it, take it up with the manager and show them exactly where in the fine print your situation applies.
     
  10. EV0LUTION thread starter macrumors 6502

    EV0LUTION

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    #10
    How does apple handle this stuff I have not owned this MBP for longer than a year.
     
  11. iBookG4user macrumors 604

    iBookG4user

    Joined:
    Jun 27, 2006
    Location:
    Seattle, WA
    #11
    Apple's warranty does not include accidental damage, so they will charge you for parts and labor.
     
  12. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #12
    Even if it was non-accidental, warranty does not cover the bottom case.

    And this would be Tier 2 depot repair which is $600 flat.
     
  13. EV0LUTION thread starter macrumors 6502

    EV0LUTION

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    #13
    Best buy's 24/7 even holidays help line is closed on thanksgiving, but I'm sure I'm covered.

    If it's $600 for a repair ill take a hammer to the thing!
     
  14. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #14
    If you take a hammer to the thing, it's Tier 3 and the repair is $1200 (AKA they give you new computer)
     
  15. EV0LUTION thread starter macrumors 6502

    EV0LUTION

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    #15
    Ok, so if i can't get it repaired or replaced I should take a hammer to it?
     
  16. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #16
    I wouldn't advise that nor do I condone it, but you are welcome to do what you want with your computer.

    Also if you bought your computer with a credit card, did you check the product protection offered by them?
     
  17. Sirus2400 macrumors regular

    Joined:
    Jun 25, 2008
    #17
    NO, you should send it to me. I'll buy parts to fix it and keep it as a backup. I'll even send you an old computer to take a hammer to if you really want to smash *hit:D
     
  18. mhnajjar macrumors 6502a

    mhnajjar

    Joined:
    Mar 3, 2008
    #18
    Run it over by a car :D They will replace it immediately.

    Please let us know what BB ends up telling you.
     
  19. Warranty Voider macrumors 6502

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    Aug 27, 2008
    Location:
    Maine, US
    #19
    If your bestbuy warranty doesn't end up covering for the damage, and if it is only the lower case that is damaged, then I would suggest ordering a new bottom case from iFixit.com. It will probably be $300+, but that would be cheaper than what they might charge for a repair. Good luck.
     
  20. EV0LUTION thread starter macrumors 6502

    EV0LUTION

    Joined:
    Jul 21, 2008
    Location:
    Florida
    #20
    I just got off the phone with a geek squad person I AM covered for accidental damage and they will replace it. I guess it pays to buy the coverage.

    But when I get a new MBP I will most definitely run this one over with my car!

    edit: their 24/7 even holidays help line is closed on holidays
     
  21. rumourguy macrumors member

    Joined:
    Nov 27, 2008
    Location:
    hunched over my mac, pathetic loser
    #21
    excellent! good for you. Im glad to see there is some sense in retail
     
  22. e12a macrumors 68000

    e12a

    Joined:
    Oct 28, 2006
    #22
    you probably won't be able to keep your old one...
     
  23. EV0LUTION thread starter macrumors 6502

    EV0LUTION

    Joined:
    Jul 21, 2008
    Location:
    Florida
    #23
    Trust me, I'm not exactly happy about a dent in my multi-thousand dollar laptop.
     
  24. bki122689 macrumors 6502

    bki122689

    Joined:
    Sep 18, 2008
    #24
    my experiences with best buy are not so great. their warranties are crap and the employees lie about it all the time.

    If they deny you i suggest you throw a fit.
     
  25. cathyy macrumors 6502a

    Joined:
    Apr 12, 2008
    #25
    Yeaaaa, the same thing happened with my MBP. I took a tissue paper, folded it several times, placed it over the dent, then I took a spoon and spent like 2 hours tapping it back into place. It's not perfect, but most people won't notice it unless they inspect it very closely.

    [​IMG]
     

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