Carrier Just got a call from Verizon WinBack Team

Discussion in 'iPhone' started by MsRandall, Apr 23, 2014.

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  1. MsRandall, Apr 23, 2014
    Last edited by a moderator: Apr 23, 2014

    MsRandall macrumors 6502a

    MsRandall

    Joined:
    Nov 27, 2011
    Location:
    Bay Area, Ca
    #1
    Background - ported out of Verizon on 3/18/14 - on 3/31/14 on ATT had a fraud issue thought it fixed but I am receiving calls from Aursion for device returns and new bill has $600 of deductible on it. AT&T executive team hasn't responded to my credit request in over the last 3 days after my voice message

    Ok today Verizon win back team calls and offers me a edge 10gb plan for my 3 lines ported - total of $78 for data (22%discount with my employer) and $15 each line - so $2 cheaper than AT&T plus $300 bill credit, waived act fees, and credit for the efts I just paid last night

    My service is good with AT&T except I do miss calls in fringe areas and text messages. My husband hates AT&T service on his iPhone 5

    I can say the fraud issue and handling of it has me almost ready to take Verizon offer - what would u do?????
     
  2. mattopotamus macrumors G5

    mattopotamus

    Joined:
    Jun 12, 2012
    #2
    If you were happy with verizon and they are willing to give you that good of a deal, go back. I recently switched to t-mobile through the ETF buyout, and I cannot wait to get back to AT&T. I actually am going to pay my new phone off and leave them.

    The service on t-mobile if you are inside of buildings is just flat out terrible.
     
  3. I7guy macrumors G5

    Joined:
    Nov 30, 2013
    Location:
    What Exit?/Saguaro Country
    #3
    Why are you even asking? You owe both companies nothing. If you and hubby like VZW better and they are cheaper, albeit by two bucks then port out to verizon and don't look back.
     
  4. MsRandall thread starter macrumors 6502a

    MsRandall

    Joined:
    Nov 27, 2011
    Location:
    Bay Area, Ca
    #4
    I guess I needed the hard truth that I will have ATT every billing cycle until it is fixed right if it can be done at all...
     
  5. I7guy macrumors G5

    Joined:
    Nov 30, 2013
    Location:
    What Exit?/Saguaro Country
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