I actually did have an Apple Store employee tell me that he regularly uses his Watch when swimming and it's totally fine, but I personally haven't dared even taking it in the shower.
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Just got a New Apple Watch is it waterproof?
- Thread starter Wicked1
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If you want to be pedantic, washing up and rain also involve motion and IPX7 doesn't test for these either. In any case, Apple has no means of proving that you went beyond the IPX7 criteria and so they will replace a water-damaged AW.
I'm not so sure about that, the Apple Store employee I talked to said that they just turn all Apple Watch issues away because there hasn't been enough testing on the waterproofing...
What do you mean by that? There hasn't been a single post on MR or elsewhere where a customer claims that Apple has refused to replace their water-damaged AW.
Well I was surprised by it my self, the guy was just telling me in relation to my issue (which was a bent iPhone 6 to which the genius then said 'put it the other way round' to straighten it, despite saying Apple did tests to show that it requires a 'considerable amount of force'), saying that the Apple Watch is still a fairly new product (hardly) so they are having to turn people away if they come to them with AW issues, and he gave the specific example of Apple Watch and waterproofing.
'I use my AW in the shower and when I swim and it's totally fine, but when people come in store with AW issues saying it got damaged in the rain, there's no way for me to check if you did more with it, so we just have to turn them away'
This was the Apple store in Covent Garden, London.
Add that to yet another one of the long line of BS that Apple employees/reps have told MR members, including that the Sport would come with two full sets of band and that AC+ won't cover the band.
I fully expect that it is reasonably waterproof, but at the same time, as it uses glue to hold it together, I suspect that over time it will eventually come apart if exposed to water regularly. I had this happen to a previous watch of mine that was also 'waterproof' and held together with glue. 100% fine until the day the glue finally failed.
Well, they'll replace it as long as it's under warranty. If you purchase it with an Amex (or equivalent) card with extended warranty, you'll get 2 years of protection against manufacturing defects (3 years if you have AC+). Then you should be safe until they'll likely require a newer AW model with the newest iPhone in three years' time.
Will they? Probably although Apple support is not universally the same. My point was that saying I showered with it or swam with it a few times isn't quite the full story.
Based on what? There hasn't been a single reported case of Apple refusing to replace a water-damaged AW regardless of the cause.
I'm aware Apple support tends to suck in the EU (despite their excessive "customer protection" laws) compared to the US, but I haven't seen a post where someone was given a hard time for their water-damaged AW.
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