Just got a new iMac, need your help

Discussion in 'iMac' started by chrono24, May 15, 2012.

  1. chrono24 macrumors newbie

    Joined:
    May 15, 2012
    Location:
    Kuwait
    #1
    Hello,

    I got a i5 iMac 27" 2.7ghz 4gb ram 1tb hard disck yesterday, anyways I started it up updated the software and I entered the app store and tried to update the apps which are Garage band and iphoto when I was asked to buy a software; anyways I continue to proceed until I was asked 2 security questions that I could'nt answer (tried it many times) until my account was suspended.

    I go to my apple id site, login and go to password and security and try to send an email with instructions to my rescue email on numerous accounts and still have'nt recieved anything. After 8 hours(until I can reset) (contact Apple Support) the solution has not been resolved.

    Now I cannot download any rental movies, music on iTunes(on iPad, iPhone, Macbook Pro) nor update the apps on my new iMac.

    Any help would be appreciated.
     
  2. blueroom macrumors 603

    blueroom

    Joined:
    Feb 15, 2009
    Location:
    Toronto, Canada
    #2
    Was it a new iMac or used? If used did you reformat and reinstall OSX?
     
  3. chrono24 thread starter macrumors newbie

    Joined:
    May 15, 2012
    Location:
    Kuwait
    #3
    Brand new iMac.
     
  4. blueroom macrumors 603

    blueroom

    Joined:
    Feb 15, 2009
    Location:
    Toronto, Canada
    #4
    iPhone and Garageband are part of iLife or can be purchased from the app store. They won't come preinstalled.

    How did you originally install them?
     
  5. chrono24 thread starter macrumors newbie

    Joined:
    May 15, 2012
    Location:
    Kuwait
    #5
    They are installed on my Macbook Pro I didnt purchase them, they are pre installed on my computer.

    I didnt install them.
     
  6. blueroom macrumors 603

    blueroom

    Joined:
    Feb 15, 2009
    Location:
    Toronto, Canada
    #6
  7. chrono24 thread starter macrumors newbie

    Joined:
    May 15, 2012
    Location:
    Kuwait
    #7
    The problem is that I contacted them and was on the phone for 20 minutes, they told me after 8 hours you will recieve an email that will guide you to reset the whole procees on my rescue email.

    Anyways do you know how I can find my rescue email because I've got numerous emails.
     
  8. blueroom macrumors 603

    blueroom

    Joined:
    Feb 15, 2009
    Location:
    Toronto, Canada
    #8
    Just sort your email in mail, or search for apple.
     
  9. chrono24 thread starter macrumors newbie

    Joined:
    May 15, 2012
    Location:
    Kuwait
    #9
    Did that since yesterday still no luck.
     
  10. blueroom macrumors 603

    blueroom

    Joined:
    Feb 15, 2009
    Location:
    Toronto, Canada
    #10
    Then email Apple again. Nothing we or anyone but Apple can do for you about Apple ID problems.
     

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