Walked in, got an appointment with a genius and walked out. Went back about 2 hours later and was greeted by a very nice young lady. It was the first time she had SEEN A TOUCH...LOL. Anyway, i showed her the major bright pixel in a dark video and she had trouble seeing it. I showed it to her and she then understood. She took it back into the darker back room and was able to see the rest of the slightly less noticeable pixels. She came out and said that they would certainly exchange it but that they didn't have any in stock. She then wrote me a note on her genius card stating that I am to get an exchange because of stuck pixels, even it it's after the 14 day return period. So basically, I'm pleased with the costumer service. I just hope I get atleast a 38....oh and she also took my phone number and said they would CALL ME when they got a shipment...which I hadn't heard of before. Anyway, good trip. I got to keep my touch and I have a guarantee...solid.