I just got my first bill from AT&T for my family plan. We have two iPhones and two regular phones. We are signed up for the 4,000 minute family plan. I am paying an additional 40 dollars a month for the two iphones for unlimited data. I get my bill today and it is $655. I was expecting it to be 300 at the most because of the activation fees. My line was charged $350 for data which is insane. My data roaming is turned off and I pretty much stay in the same area all the time. I use my iPhone all the time to check my email and to check my favorite websites. For the month I used 45 megabytes of data. I tried calling AT&T but they are closed. Has this happened to anyone before? Did they take the data charges off the bill?
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Just got first bill from AT&T
- Thread starter Rlkv011
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That sounds VERY wrong. Talk to them 1st thing in the morning, they should be able to work that number way down.
You have the Unlimited iPhone data plan?
If so - then yes; they will credit the misbilling.
I use a few hundred meg's every month; and have never had a billing issue (other then a miscredited new account security deposit that was fixed with one phone call).
Give them a call in the morning.
If so - then yes; they will credit the misbilling.
I use a few hundred meg's every month; and have never had a billing issue (other then a miscredited new account security deposit that was fixed with one phone call).
Give them a call in the morning.
Sounds about right to me because they bill the first two months when you first activate. If I have this right, your plan is $200/month plus $10/for the second regular phone and $30/iPhone so that should be roughly $270 or so plus taxes per month, so probably close to $300. Twice that ($600) plus activation fees seems like it'd be around $650. Is it definitely only one month of charges?
You will get credit...
for the data charges, just call 611 on your iPhone (free) and they'll credit it immediately. I had similar charges and they corrected it immediately. Make sure that those charges aren't for TEXT MSG!!! If you go over the 200, it's about $.10 per text msg. If that's the case, tell AT&T that you would like the Family Unlimited Text Plan for $29.99 per month, but everyone on the plan has unlimited text and they should credit your "overage" since you purchased the $29.99 plan.
for the data charges, just call 611 on your iPhone (free) and they'll credit it immediately. I had similar charges and they corrected it immediately. Make sure that those charges aren't for TEXT MSG!!! If you go over the 200, it's about $.10 per text msg. If that's the case, tell AT&T that you would like the Family Unlimited Text Plan for $29.99 per month, but everyone on the plan has unlimited text and they should credit your "overage" since you purchased the $29.99 plan.
They do love to do that two-month charge thing. I freaked out last time I got a new phone on my plan (just a regular phone). I called them and got them to explain it all. After about 5 minutes, it all made sense and wasn't anything extra. Just call one of their people and be all nice to them. I've never had any problems calling AT&T/Cingular wireless for billing support. They even took off some charges made by someone who used my phone and then lost it.
The key is to be nice. Don't act like a couple of jerks I know and expect them to do everything because you're all upset. I guarantee the person you talk to isn't making more than $30,000 a year. They aren't going to go completely out of their way to help you if you ruin their day!
My first bill was for 2 months. The second bill is normal. They charge you up front so that they don't have to go after people who cancel service and then don't pay. It's not a new concept.
Most, if not all phone companies in the US charge the first month (prorated) plus next month on the first bill.
I bought 2 16GB iPhones the day they came out I just got my first bill , well bills, I got one for $218 and another for $58 Which the bill says it is for 9 days of service.... ???? Both have the same date. They have my service as 129 and 32.99 for my wifes phone. I thought mine would be $100(80+20) and hers to be $30(9.99+20). We did the 1500min unlimited data family plan. SO why would my first bill be so high and it is for 9 days? DO they not pro rate?
My experience with AT&T is that they do prorate, but they also charge the first two months with your first bill, and the bills thereafter are for the next month plus any overages/extra charges from the previous month.
