Just got first bill from AT&T

Discussion in 'iPhone' started by Rlkv011, Feb 14, 2008.

  1. Rlkv011 macrumors regular

    Joined:
    Jan 16, 2008
    #1
    I just got my first bill from AT&T for my family plan. We have two iPhones and two regular phones. We are signed up for the 4,000 minute family plan. I am paying an additional 40 dollars a month for the two iphones for unlimited data. I get my bill today and it is $655. I was expecting it to be 300 at the most because of the activation fees. My line was charged $350 for data which is insane. My data roaming is turned off and I pretty much stay in the same area all the time. I use my iPhone all the time to check my email and to check my favorite websites. For the month I used 45 megabytes of data. I tried calling AT&T but they are closed. Has this happened to anyone before? Did they take the data charges off the bill?
     
  2. Jeremy1026 macrumors 68020

    Jeremy1026

    Joined:
    Nov 3, 2007
    #2
    That sounds VERY wrong. Talk to them 1st thing in the morning, they should be able to work that number way down.
     
  3. ajx22 macrumors regular

    Joined:
    Jan 25, 2008
    Location:
    Honolulu (Hawai'i Kai), Hawai'i
    #3
    You have the Unlimited iPhone data plan?

    If so - then yes; they will credit the misbilling.

    I use a few hundred meg's every month; and have never had a billing issue (other then a miscredited new account security deposit that was fixed with one phone call).

    Give them a call in the morning.
     
  4. overanalyzer macrumors 6502a

    Joined:
    Sep 7, 2007
    Location:
    Boston, MA USA
    #4
    Sounds about right to me because they bill the first two months when you first activate. If I have this right, your plan is $200/month plus $10/for the second regular phone and $30/iPhone so that should be roughly $270 or so plus taxes per month, so probably close to $300. Twice that ($600) plus activation fees seems like it'd be around $650. Is it definitely only one month of charges?
     
  5. ajx22 macrumors regular

    Joined:
    Jan 25, 2008
    Location:
    Honolulu (Hawai'i Kai), Hawai'i
    #5
    Take a look at your online listing...

    On the main page will give you a Voice & Data Usage breakdown.

    Click the Data tab - it should say if it's unlimited:
     

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  6. Rlkv011 thread starter macrumors regular

    Joined:
    Jan 16, 2008
    #6
    I had no idea they charged for two months. I still do not see them charging for 2 months. Most of the bill came from my data charge of $350.
     
  7. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #7
    You will get credit...

    for the data charges, just call 611 on your iPhone (free) and they'll credit it immediately. I had similar charges and they corrected it immediately. Make sure that those charges aren't for TEXT MSG!!! If you go over the 200, it's about $.10 per text msg. If that's the case, tell AT&T that you would like the Family Unlimited Text Plan for $29.99 per month, but everyone on the plan has unlimited text and they should credit your "overage" since you purchased the $29.99 plan. :cool:
     
  8. Michael CM1 macrumors 603

    Joined:
    Feb 4, 2008
    #8
    They do love to do that two-month charge thing. I freaked out last time I got a new phone on my plan (just a regular phone). I called them and got them to explain it all. After about 5 minutes, it all made sense and wasn't anything extra. Just call one of their people and be all nice to them. I've never had any problems calling AT&T/Cingular wireless for billing support. They even took off some charges made by someone who used my phone and then lost it.

    The key is to be nice. Don't act like a couple of jerks I know and expect them to do everything because you're all upset. I guarantee the person you talk to isn't making more than $30,000 a year. They aren't going to go completely out of their way to help you if you ruin their day! :)
     
  9. georgezzz macrumors newbie

    Joined:
    Feb 14, 2008
    #9
    they will promptly remove the charges so long as you don't call cursing...

    at&t overbilled for the data, you have the plan, so you're fine. just give them a call and straighten the mess out.
     
  10. Robb315 macrumors member

    Joined:
    Feb 8, 2008
    #10
    Your first bill is also pro-rated because they do charge a month in advance. I just witched in Jan to AT&T and was shocked at my first bill also.
     
  11. dacreativeguy macrumors 68000

    Joined:
    Jan 27, 2007
    #11
    My first bill was for 2 months. The second bill is normal. They charge you up front so that they don't have to go after people who cancel service and then don't pay. It's not a new concept.
     
  12. Consultant macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #12
    Most, if not all phone companies in the US charge the first month (prorated) plus next month on the first bill.
     
  13. bbotte macrumors 65816

    bbotte

    Joined:
    Feb 11, 2008
    Location:
    USA
    #13
    I bought 2 16GB iPhones the day they came out I just got my first bill , well bills, I got one for $218 and another for $58 Which the bill says it is for 9 days of service.... ???? Both have the same date. They have my service as 129 and 32.99 for my wifes phone. I thought mine would be $100(80+20) and hers to be $30(9.99+20). We did the 1500min unlimited data family plan. SO why would my first bill be so high and it is for 9 days? DO they not pro rate?
     
  14. overanalyzer macrumors 6502a

    Joined:
    Sep 7, 2007
    Location:
    Boston, MA USA
    #14
    My experience with AT&T is that they do prorate, but they also charge the first two months with your first bill, and the bills thereafter are for the next month plus any overages/extra charges from the previous month.
     
  15. aphexacid macrumors 6502a

    aphexacid

    Joined:
    Jul 31, 2007
    Location:
    Chicago
    #15
    yeah, my first bill was $255. All i have is a 550 family plan, with 1 iphone and 1 extra dumbphone. your bill sounds perfectly fine. but you can call them anyway, they'll explain it to you. that 2 period billing thing is a killer lol.
     

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