Just got macbook and it wont connect to internet or wireless printer...defective?

Discussion in 'Mac Basics and Help' started by eddiehaskell, Aug 13, 2009.

  1. eddiehaskell macrumors regular

    Jan 25, 2008
    Well, I pretty pissed off right now. I was happy to get my mac pro yesterday, but upon setting it up, I couldn't get it to connect to my network. When I clicked I the airport logo and the top right, it said airport was on and I was connected to the network. However, when I opened up Safari I got nothing...just a screen that said something like "you are not connected to the internet." The last time I had a macbook, I turned it on and bam, I was connected to the internet right out of the box. :mad:

    After trying to fix it for 30 minutes, I decided to reset my modem/router. After doing this, the macbook connected to the internet for a few hours and I went to bed. Now I come home today and it works for about 30 minutes and then stops working. Keep in mind, my PC is working flawlessly so I know my network is up and running. After about 30 minutes, it connects again...and then stops working again. Very frustrating. As I type this message, it still wont connect to the internet even though the computer says I'm connected to the network.

    Another thing that makes me think there is a hardware problem is that the macbook wont connect to my wireless printer. I've installed the software 2x and right after going through the install procedure, it will print for about one minute and then it does nothing - I get a message that says something like "your printer is not on or not connected to the network." So then I went through the steps of connecting it again and again. Every time it would ask for the password to the network so I put it in and it says I'm connected....but nothing will print. After the 3rd time, I was finally able to make it to spit something out wirelessly from my macbook...but 5 minutes later it's back to saying my printer is not on or connected to the network. This is weird because initially it works and then it stops. During this whole procedure, my PC recognizes it just fine and prints within 5 seconds. For some reason the mac just wont do it.

    I thought macs were supposed to just work, but this laptop has been more frustrating than any PC I've owned. Here I am with a new macbook that can't connect to the internet OR my printer.:mad: Granted, I know very little about computers so maybe I'm overlooking something simple. :confused:

    If it's a hardware problem, do you think Apple will refund my money?
  2. Andy348 macrumors 6502

    May 18, 2009
    Wait.. did you get a MacBook or a Mac Pro? :S

    I have a feeling that this isn't a hardware issue but a network/software issue, yet I'm no expert.
  3. eddiehaskell thread starter macrumors regular

    Jan 25, 2008
    I was just using the macbook PRO;) and it did it again!! For the last 2 hours I was surfing the web and then suddenly it stops and says "server not found."

    Considering it works and suddenly stops, I don't think it could possibly be a network issue. My other laptop works fine when the macbook stops working. I guess I'll have to call Apple and see how they want to handle this.
  4. dr. shdw macrumors 6502a

    Aug 27, 2008
  5. eddiehaskell thread starter macrumors regular

    Jan 25, 2008
    Hi. What is that? I got the computer 2 days ago so I assumed everything was up to date.
  6. eddiehaskell thread starter macrumors regular

    Jan 25, 2008
    I did a quick google search and found this:


  7. dr. shdw macrumors 6502a

    Aug 27, 2008

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