Just had a great Apple Store Experience!

Discussion in 'Apple, Inc and Tech Industry' started by Mac Rules, Feb 28, 2007.

  1. Mac Rules macrumors 6502

    Mac Rules

    Jul 15, 2006
    Hi guys n girls,

    Like the title suggests, I've just been to the Regent's St. Apple store because my friend's iPod broke. It was asking for it to be restrored, however, once it was connected to iTunes it would restore, restart and do the same thing... I searched for answers everywhere, from changing the drive name to restarting the computer with it still connected; nothing worked! So I gave up, and told my friend to brace herself for a possible repair fee.. Plus to add insult to injury, she told me just before we got to teh store, that it was apresent from hre mum from Singapore and she's never registered it, so it might not have had a warranty...We got to the store, explained to the guy what was wrong, and just as I was waiting for him to turn round and say that nothing could be done by Apple, he just said, we'll replace it right now!!! So now my friend has got a brand new 30Gb iPod!!!

    Just thought I'd let you all know, cause you never seem to hear anything but complaints these days!

    Cheers people!
  2. cognomen42 macrumors newbie

    Jan 13, 2007
    Warboys, UK
    That's good to hear!

    As you say, makes a change to have a positive comment on something rather than all the moaning going on in these forums (or should I say fora .....?).
  3. mattscott306 macrumors 68040


    Jan 16, 2007
    Yeah, apple did a similar thing for me when my HD died on my iPod. They didn't even check warranty info. Methinks they want to keep any problems hush hush.
  4. xfiftyfour macrumors 68030


    Apr 14, 2006
    Clemson, SC
    niiiice. I love hearing things like this about Apple. It seems I've heard nothing but complaints and horror stories lately!

    I bet your friend was thrilled!
  5. jonharris200 macrumors 6502


    Feb 25, 2006
    London, UK
    Pretty cool. I had a good experience at Regent Street too last weekend.

    I took my Mighty Mouse in as the scroll button wasn't tracking in one direction. After just a few months' use, I could scroll up a page but not down - like others on these forums.

    The Regent Street staff had some discussion because the mouse came with my iMac, it wasn't a separate boxed product. However, they kindly gave me a free new Mighty Mouse (without box).

    Yes, it's a design flaw on Mighty Mouse, but the customer service more than made up for it. Thanks :apple: !
  6. fivetoadsloth macrumors 65816


    Aug 15, 2006
    Yeah that is really cool ,and i agree really nice to gere some good things.

  7. apb3 macrumors regular


    Aug 16, 2006
    PTSD therapy
    I've found the apple retail stores I've visited recently to have improved (and become more homogenous in their "improved-ness") vastly. Beforfe being sent overseas, I was regularly between Boston, Chicago and Reykjavik and had the opportunity to visit a few others. At first, Boston and Reykjavik were outstaanding and Chicago a lot less so. The others (Minneapolis and NYC most pointedll) let me down and/or failed to impress more than once.

    My latest visits (granted it's been almost a year now since I've been in the civilized world) saw marked improvements as noted above.

    Anyway, glad to hear you British pansies have a decent store too...:D

    Come on now, it's just a joke. Don't send Harry up from Basra to frag me.:eek:

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