Just off the phone with apple store re: screens

Discussion in 'MacBook Pro' started by Fogtripper, Oct 14, 2008.

  1. Fogtripper macrumors member

    Apr 19, 2008
    Matte is an option. Glossy is stock, but matte is most certainly an option when ordering. No price difference.

    (Regardless, I put in an order for a 15" refurb matte)
  2. WilliamG macrumors G3

    Mar 29, 2008
    And..... you're wrong!
  3. jackiecanev2 macrumors 65816


    Jul 6, 2007
    Don't know who would have said, that but apple online has no such BTO option...

    And didn't Jobs say no matte? Just brighter backlight?
  4. Fogtripper thread starter macrumors member

    Apr 19, 2008
    Did I mention I just asked an actual person from apple... like on the phone... just now?

    edit: He told me this after I mentioned that lots of folks were not happy about glossy only on the new ones. He told me straight up that matte is a BTO option. Of course an apple employee could very well be lying, as he has so much to gain right? :)

    edit 2: Perhaps it is a phone-order BTO option?
  5. mlmorg macrumors member

    Jun 11, 2007
    or he/she is just plain stupid, which is probably more likely
  6. shoppy macrumors 6502a

    Mar 4, 2007
    Wrong,. no more matte. Period, the person has no idea then.
  7. scott85213 macrumors member

    May 19, 2007
    The phone representatives probably don't know anything about the MBP's. Probably not much more than we know.
  8. Michael CM1 macrumors 603

    Feb 4, 2008
  9. pimentoLoaf macrumors 68000


    Dec 30, 2001
    The SimCity Deli
    The only system with a BTO matte option is the slightly upgraded 17" model.

    All the rest have the new glossies.
  10. markrivers macrumors 6502a


    Feb 9, 2008
    Valencia, California
    here's the thing:

    it's very unlikely not to have a " matte screen " as a BTO online..

    then have it as an option when you talk to a " person" on the phone?

    again.. APPLE lost me in translation..

    am i dreaming?? or better yet having a nightmare right now?

    ok, for the sake of discussion let's say you're right!
    can i get a BTO of removing the ugly black bezel as well..
    and the chicket keyboard replaced to a normal one?

    oh wait.. it's better i get the previous generation
  11. Fogtripper thread starter macrumors member

    Apr 19, 2008
    Look, I have nothing to gain from posting this. In fact my purchase of the refurb should show that.

    It is what I was told. If I/he is right, then here's to the forthcoming egg on your faces.
  12. rolex54 macrumors 6502

    Aug 20, 2007
    Houston, TX
    oh so the sales rep at apple knows more than steve jobs
    I don't think so
  13. Fogtripper thread starter macrumors member

    Apr 19, 2008
    Perhaps that is what he was looking at. The 17" model.
  14. odinsride macrumors 65816


    Apr 11, 2007
    Most of the employees at Apple stores are pretty clueless with new releases. He was probably not even aware of the new MBPs until your call, and from that point he just assumed that nothing had changed with the display options.
  15. oli2140 macrumors 6502

    Jan 13, 2008
    Maybe he was talking about the old macbook pros and didn't know there were new laptops...
  16. Fogtripper thread starter macrumors member

    Apr 19, 2008
    This was a direct call to 1-800-myapple, not one of the retail stores.
  17. North Bronson macrumors 6502

    Oct 31, 2007
    San José
    When I bought my white iMac, I had a lot of problems. This was right after the new glossy iMacs came out.

    The logic board on my iMac ended up being replaced twice and was in the shop for a third (after one month of use). I called someone at AppleCare to try to see if I could have a NOS white iMac.

    The guy (who was nice) offered me a brand new aluminum iMac. I told him that the whole reason I bought the white one was because I didn't want the glossy screen. His response: "Why didn't you just say so? We offer that as an option."

    Me: "Uhh. . . are you sure? I mean I look all over and all I see are glossy iMacs."

    Him: "Well, let me check to make sure."

    Sure enough, there was no option. I ended up trading it back in here at school for another white iMac.
  18. Fogtripper thread starter macrumors member

    Apr 19, 2008
    In hindsight, he may very well have been looking at the 17" models, which have/are not updated with any new release goodness.
  19. iShater macrumors 604


    Aug 13, 2002
    No biggie, it happens to all of us :)

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