Just off the phone with apple store re: screens

Discussion in 'MacBook Pro' started by Fogtripper, Oct 14, 2008.

  1. Fogtripper macrumors member

    Joined:
    Apr 19, 2008
    #1
    Matte is an option. Glossy is stock, but matte is most certainly an option when ordering. No price difference.




    (Regardless, I put in an order for a 15" refurb matte)
     
  2. WilliamG macrumors G3

    Joined:
    Mar 29, 2008
    Location:
    Seattle
    #2
    And..... you're wrong!
     
  3. jackiecanev2 macrumors 65816

    jackiecanev2

    Joined:
    Jul 6, 2007
    #3
    Don't know who would have said, that but apple online has no such BTO option...

    And didn't Jobs say no matte? Just brighter backlight?
     
  4. Fogtripper thread starter macrumors member

    Joined:
    Apr 19, 2008
    #4
    Did I mention I just asked an actual person from apple... like on the phone... just now?

    edit: He told me this after I mentioned that lots of folks were not happy about glossy only on the new ones. He told me straight up that matte is a BTO option. Of course an apple employee could very well be lying, as he has so much to gain right? :)

    edit 2: Perhaps it is a phone-order BTO option?
     
  5. mlmorg macrumors member

    Joined:
    Jun 11, 2007
    #5
    or he/she is just plain stupid, which is probably more likely
     
  6. shoppy macrumors 6502a

    Joined:
    Mar 4, 2007
    Location:
    Hants
    #6
    Wrong,. no more matte. Period, the person has no idea then.
     
  7. scott85213 macrumors member

    Joined:
    May 19, 2007
    #7
    The phone representatives probably don't know anything about the MBP's. Probably not much more than we know.
     
  8. Michael CM1 macrumors 603

    Joined:
    Feb 4, 2008
    #8
  9. pimentoLoaf macrumors 68000

    pimentoLoaf

    Joined:
    Dec 30, 2001
    Location:
    The SimCity Deli
    #9
    The only system with a BTO matte option is the slightly upgraded 17" model.

    All the rest have the new glossies.
     
  10. markrivers macrumors 6502a

    markrivers

    Joined:
    Feb 9, 2008
    Location:
    Valencia, California
    #10
    here's the thing:

    it's very unlikely not to have a " matte screen " as a BTO online..

    then have it as an option when you talk to a " person" on the phone?

    again.. APPLE lost me in translation..

    am i dreaming?? or better yet having a nightmare right now?

    ok, for the sake of discussion let's say you're right!
    can i get a BTO of removing the ugly black bezel as well..
    and the chicket keyboard replaced to a normal one?

    oh wait.. it's better i get the previous generation
     
  11. Fogtripper thread starter macrumors member

    Joined:
    Apr 19, 2008
    #11
    Look, I have nothing to gain from posting this. In fact my purchase of the refurb should show that.

    It is what I was told. If I/he is right, then here's to the forthcoming egg on your faces.
     
  12. rolex54 macrumors 6502

    Joined:
    Aug 20, 2007
    Location:
    Houston, TX
    #12
    oh so the sales rep at apple knows more than steve jobs
    I don't think so
     
  13. Fogtripper thread starter macrumors member

    Joined:
    Apr 19, 2008
    #13
    Perhaps that is what he was looking at. The 17" model.
     
  14. odinsride macrumors 65816

    odinsride

    Joined:
    Apr 11, 2007
    #14
    Most of the employees at Apple stores are pretty clueless with new releases. He was probably not even aware of the new MBPs until your call, and from that point he just assumed that nothing had changed with the display options.
     
  15. oli2140 macrumors 6502

    Joined:
    Jan 13, 2008
    #15
    Maybe he was talking about the old macbook pros and didn't know there were new laptops...
     
  16. Fogtripper thread starter macrumors member

    Joined:
    Apr 19, 2008
    #16
    This was a direct call to 1-800-myapple, not one of the retail stores.
     
  17. North Bronson macrumors 6502

    Joined:
    Oct 31, 2007
    Location:
    San José
    #17
    When I bought my white iMac, I had a lot of problems. This was right after the new glossy iMacs came out.

    The logic board on my iMac ended up being replaced twice and was in the shop for a third (after one month of use). I called someone at AppleCare to try to see if I could have a NOS white iMac.

    The guy (who was nice) offered me a brand new aluminum iMac. I told him that the whole reason I bought the white one was because I didn't want the glossy screen. His response: "Why didn't you just say so? We offer that as an option."

    Me: "Uhh. . . are you sure? I mean I look all over and all I see are glossy iMacs."

    Him: "Well, let me check to make sure."

    Sure enough, there was no option. I ended up trading it back in here at school for another white iMac.
     
  18. Fogtripper thread starter macrumors member

    Joined:
    Apr 19, 2008
    #18
    In hindsight, he may very well have been looking at the 17" models, which have/are not updated with any new release goodness.
     
  19. iShater macrumors 604

    iShater

    Joined:
    Aug 13, 2002
    Location:
    Chicagoland
    #19
    No biggie, it happens to all of us :)
     

Share This Page