...do they pay the employees at the Apple Store bonuses for being snooty, or do the employees throw this in for free? I was in the Apple Store in the Houston Galleria this weekend helping my father purchase his first Mac. We spoke to a sales rep who was extremely nice and helpful, but when we were done getting everything together and it was time to check out, we were paired up with this eye-rolling, holier-than-thou woman at the checkout counter. She seemed absolutely purturbed that I requested an EPP discount, and scoffed at my dad's newb questions about Macs. I've had a few discussions with certain Apple Store employees that have been excellent, but I've had far more that go along the lines of flat-out rude. So much in fact that I try to just use the online store and avoid the local Apple Store as much as possible. I understand they're probably swamped due to the Christmas season, but I've encountered this kind of attitude year-round. Is this some sort of tactic Apple uses to keep its products hip?