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Just Out Of Warranty...Now It Breaks

5

570934

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Original poster
May 3, 2011
710
107
I bought my wife an iPhone 4 last year but it seems it's now developed a fault where the ear piece speakers has stopped working. You basically can't hear nothing until you flick it on to speaker then you can hear the caller.

Anyways, called my supplier (O2 Business UK) and they've said your just out of warranty so you'll have to speak with Apple see what they can do. Anyone had an experience with this type of fault, cost for fixing?
Are Apple open to honouring an obvious manufacturing fault and replacing it FOC ?
 
If it just got out of warranty I'd take it to apple. Hopefully you get a nice Genius and they'll replace it for you.
 
It depends on the tech at the apple store. They can have a manager cs code it. It really does depend on who you get and how you act.
 
Does the phone think the headphones are in? Best way to check this is to push up and down on the volume buttons. If it does think the headphones are in, most likely cause was liquid in the headphone jack. You can turn the phone off and clean the headphone jack with a blast of compressed air and a Q-tip with 90% rubbing alcohol. If this doesn't correct it, you'll need to replace the headphone and volume control cable, which includes a new headphone jack. This is a very time-consuming and tedious repair. It's not for the faint of heart. But the parts are cheap. If you want to see a walk through for the repair, try IFixit.com.
 
My iPhone 4 started having issues with the battery after the warranty expired. The genius said I'm 31 days out of warranty but he will make a one time exception and replace it for free. Just be friendly and polite. Apple has great Customer service. :)
 
I went in to an Apple store with a phone 2 weeks out of warranty.

The genius replaced it for free. She said that within 40 days (I think) they have discretion as to whether or not to honor the warranty. They can say no, but they can also say yes if they want to.

So be very nice.
 
Small White Car said:
I went in to an Apple store with a phone 2 weeks out of warranty.

The genius replaced it for free. She said that within 40 days (I think) they have discretion as to whether or not to honor the warranty. They can say no, but they can also say yes if they want to.

So be very nice.
Click to expand...

Echo that one, be polite, Apple do have leeway here, and you may get a replacement.
 
Thanks for replies girls and boys :) I tried the headphone suggestion, made no difference. No liquid damage for sure.

I'm never other than polite :D I'll book an appointment tomorrow for the genius bar. I have had experience with the, well this one time only thing after I cracked me iPad 2's screen last year. Fingers crossed then :)
 
Go in ASAP and plead a good case. Meaning one in equity and not one in law. Meaning, in more layperson's terms, lay down a good story about how you loved the phone, love mac, and yet you're just barely out of warranty. Normally, in my experience, that'll get the strict time period bent to be beneficial to you.

Apple workers at the store have the ability to bend those rules. They need manager approval, but it happens. Apple would rather bend its strict rules to keep a customer coming back to buy more iPhones rather than turn them away by a stupid couple of days.

So go in as soon as you can. Play it up. And speak to a manager if you can.

Hope that helps!
 
Go to an Apple Store ASAP. They will sometimes give you a short grace period after the warranty ends.

My MBP's AppleCare expired at the end of January. I took it in at the beginning of February and had it fixed with no charge, even though it was out of warranty.
 
Pity you got it through 02 Business, chances are as a business customer you're not covered by the sales of goods act.

(assumes it was a business to business purchase)
 
570934 said:
I bought my wife an iPhone 4 last year but it seems it's now developed a fault where the ear piece speakers has stopped working. You basically can't hear nothing until you flick it on to speaker then you can hear the caller.

Anyways, called my supplier (O2 Business UK) and they've said your just out of warranty so you'll have to speak with Apple see what they can do. Anyone had an experience with this type of fault, cost for fixing?
Are Apple open to honouring an obvious manufacturing fault and replacing it FOC ?
Click to expand...


I had this with my iMac, about 12 days after warranty expired the ethernet port stopped working, since wifi still works just fine, I rather not pay to get it fixed at this point and use wifi instead. But it's an annoyance. I regret not investing in Apple care at that point, but to be honest, that is probably more expensive than just getting the board replaced.
 
Last year my iPhone 4 was 2 weeks out of warranty and Apple still replaced it, so it's definitely worth it to make an appointment and see what they can do. Having a nice rep and being friendly can get you a long way.
 
Well we had our visit tot the Apple store today and without any hassle they replaced the phone. It did help that it did break while my wife was in Australia on business when it broke and warranty ended.

Another excellent store visit.
 
My friends iP4 was heaving issues with not being able to hear people unless she used a BT headset (which is a widely known issue) and it was about a month out of warranty. Apple store in our market said two choices, upgrade early or pay for a refurb unit. She opted to skip it for now and eventually the it went back to normal. I told her next time get AppleCare+ so you don't have to worry.
 
macMD said:
My friends iP4 was heaving issues with not being able to hear people unless she used a BT headset (which is a widely known issue) and it was about a month out of warranty. Apple store in our market said two choices, upgrade early or pay for a refurb unit. She opted to skip it for now and eventually the it went back to normal. I told her next time get AppleCare+ so you don't have to worry.
Click to expand...

Never heard of that issue. I have literally dozens of friends using iPhone 4 too and they never have this issue.
 
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