You don't have to "bitch" at Apple Customer Support. Just call them - Tell them you bought the phones and that they all have an issue with dropped calls. That you understand the free case program ended on Sept 30th but that also you read that Apple will still continue to offer the free bumper for those that call in - so that's what you're doing.
Be nice. Be concerned. That's really all you need....
Be nice. Be concerned. That's really all you need....