So I sent a letter yesterday and today to email@example.com because I decided I was fed up with not being able to work with the laptop in my lap. It gets way too hot. I've also had problems with leopard freezing so I decided to give it a go just to see what happens. So I receive a call on my cell phone today from a California area code from someone who said they were calling on behalf of steve and wanted to discuss my concerns that were in the email. I think thats really cool that they actually got back to me. Just wanted to let people know.