Just received Mac Pro - Case damaged

Discussion in 'Mac Pro' started by upsguy27, Nov 4, 2008.

  1. upsguy27 macrumors 65816

    upsguy27

    Joined:
    Jun 25, 2007
    Location:
    Arizona
    #1
    I just got my Mac Pro that I ordered from eBay, and the case is really damaged. The bottom front handle is dented in to the point that it barely stands up on it's own. Also, the front grill near where the disc drive is is dented, causing me not to be able to open the drive, since it is hitting the dented grill. What should I do? How do I fix it?

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  2. PeterQC macrumors 6502a

    PeterQC

    Joined:
    Jun 30, 2008
    #2
    Still under warranty?

    You don't really have many solutions. If it's on warranty you can go right to an Apple shop so they can repair it for you.
     
  3. Demosthenes X macrumors 68000

    Demosthenes X

    Joined:
    Oct 21, 2008
    #3
    First thing, talk to the seller. Then talk to UPS, since it was probably damaged in transit (assuming the seller is legit, of course). I hope it was shipped with insurance...
     
  4. zer0tails macrumors 65816

    zer0tails

    Joined:
    Mar 23, 2008
    Location:
    Canada
    #4
    that's not good. sorry about that.

    I would advise you to first speak to the seller. See what he says, then evaluate the next course of action.

    Keep us updated. cheers mate
     
  5. snberk103 macrumors 603

    Joined:
    Oct 22, 2007
    Location:
    An Island in the Salish Sea
    #5
    Keep the packaging.... if you need to go back to the shipper they may want to see how it was packaged.
     
  6. upsguy27 thread starter macrumors 65816

    upsguy27

    Joined:
    Jun 25, 2007
    Location:
    Arizona
    #6
    Nope, not under warranty.

    How can I check if it was shipped with insurance?
     
  7. rs7 macrumors regular

    Joined:
    Oct 24, 2008
    #7
    If it was falsely advertised you can dispute it through paypal or something.

    On a side note, I mailed someone an outdated scanner, made sure to package it well....and the reciever said it came 100% damaged and unusable. They started a paypal dispute, I responded...and they never said anything back and it was just ended after inactivity.
     
  8. rpaloalto macrumors 6502a

    rpaloalto

    Joined:
    Sep 19, 2005
    Location:
    Palo Alto CA.
    #8
    Wow That Sucks
    what condition did the seller claim it to be in?
     
  9. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #9
    Pretty sure it's time to contact the seller, file a claim with the shipping company, talk to PayPal. Bottom line is this seems like a very simple and obvious course of action. I am sorry it happened to you.
     
  10. zmttoxics macrumors 65816

    zmttoxics

    Joined:
    May 20, 2008
    #10
    Ouch.

    Ya, as stated already: seller, ups, then paypal.

    If you get nowhere, you can get a replacement Mac Pro case and transfer the components over. They are available regularly on Mac Pro parts websites and eBay.
     
  11. Vulcan macrumors 65816

    Vulcan

    Joined:
    Jul 17, 2008
    Location:
    Pittsburgh, PA
    #11
    Really sorry to hear that, I hate dealing with eBay. Contact the seller, if you don't get a reply in a few days, file a PP dispute.
     
  12. upsguy27 thread starter macrumors 65816

    upsguy27

    Joined:
    Jun 25, 2007
    Location:
    Arizona
    #12
    I already emailed the seller, I'll wait for his response. I'm going to call UPS now and file a claim.
     
  13. scottydawg macrumors 6502

    scottydawg

    Joined:
    Jan 22, 2008
    Location:
    Sacramento, CA
    #13
    Last week I had my first problem with an item I bought on ebay after years of doing business on there. It was a Playstation 3 and it was damaged in shipping it to me. I filed a claim with UPS and they said the claim is settled with the sender then he can reimburse me, which doesn't seem right if I file the claim (not to mention if he doesn't want to pay me back). They picked the item up and attemped to drop it back off to me every day for the next three days so I still have no idea what is going to happen.
     
  14. upsguy27 thread starter macrumors 65816

    upsguy27

    Joined:
    Jun 25, 2007
    Location:
    Arizona
    #14
    I called UPS and they said they were going to send a driver to my house tomorrow to inspect the damage. So, we'll see what happens then. But will they just reimburse me the $250 for the case, and then I will have to buy a new one and replace it myself?
     
  15. Sun Baked macrumors G5

    Sun Baked

    Joined:
    May 19, 2002
    #15
    I'd guess if it wasn't shipped in the original Apple box, they are going to look at it and say that it was improperly packaged.

    This case design really doesn't ship well if the weight is only the handles in the box, they tend to self destruct in shipping.
     
  16. upsguy27 thread starter macrumors 65816

    upsguy27

    Joined:
    Jun 25, 2007
    Location:
    Arizona
    #16
    Yeah, I can see that. :( Well, looks like I'm either going to have to live with the case as it is, or buy a whole new case and replace the old one. Where can I buy a new case? eBay only had one.
     
  17. Vulcan macrumors 65816

    Vulcan

    Joined:
    Jul 17, 2008
    Location:
    Pittsburgh, PA
    #17
    Nice sig :p

    And you don't have to, PayPal will most likely side with you and you will get a full refund. Ways the item very poorly packed? If so, it's the seller's fault regardless.
     
  18. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #18
    I don't get why you're sitting around writing that you "guess you have to live with it". That's ********! You bought a product and it was delivered to you damaged. To the extent the seller stated you were directly responsible for how it was packaged, I cannot for the life of me see why you'd settle for anything less than the unit replaced, repaired, or your money back. None of this should cost you any money.

    WTF am I missing here?
     
  19. nanofrog macrumors G4

    Joined:
    May 6, 2008
    #19
    New Case, no PSU. :)
    Certainly not cheap though, at $288.29

    You will also have to reuse the internal case parts, presuming they are undamaged.
     
  20. upsguy27 thread starter macrumors 65816

    upsguy27

    Joined:
    Jun 25, 2007
    Location:
    Arizona
    #20
    The item was kind of loose in there when I opened it; it was double boxed, but the inside box was beat up badly.

    That's true, I'm just worried that I won't be able to find another deal on a Mac Pro. This only cost $1550, and it has a 1.4TB HD, and 8GB RAM.
     
  21. tobyg macrumors 6502a

    Joined:
    Aug 31, 2004
    #21
    The auction you won states it was $35 for shipping, including insurance. So you will have to take it up with UPS I guess. If they say it was improperly packaged, you'll have to go back to the seller and possibly the payment method you used to try and get your funds back.

    Good luck.
     
  22. upsguy27 thread starter macrumors 65816

    upsguy27

    Joined:
    Jun 25, 2007
    Location:
    Arizona
    #22
    But would that require me to return the Mac Pro? Stupid question, I know, but this is the only Mac Pro I've seen in a month go for under $1600, which is all the money I have to spend on a computer.
     
  23. brand macrumors 601

    brand

    Joined:
    Oct 3, 2006
    Location:
    127.0.0.1
    #23
    You are crazy if you think the Apple warranty would cover something like this. The Apple warranty does not cover accidental or intentional damage, nor does it cover damage from an item purchased on Ebay that is being shipped.

    Where do people come up with these kind of ideas?
     
  24. IroquoisPliskin macrumors regular

    Joined:
    Oct 11, 2008
    #24
    There is a section on eBay to report items that are significantly not as described.
     
  25. grue macrumors 65816

    Joined:
    Nov 14, 2003
    Location:
    Somewhere.
    #25
    No kidding.

    The warranty is for manufacturing defects, it's not insurance.

    People who think like that are the same kinds who show up to the car dealership and say "I drove into a tree because I was drunk. Is that covered under warranty?"
     

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