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Just received MPB and checked warranty on Apple website.

Fred Zed

Fred Zed

macrumors 603
Original poster
Aug 15, 2019
6,045
6,700
Upstate NY . Was FL.
I just received my MBP . I checked the warranty before opening box, on the Apple coverage checker it states warranty expiration estimate of 9/23/21. I was expecting warranty to start from the moment I set it up. It was bought new from Costco. Cheers.
 
Audit13 said:
If you send Apple proof-of-purchase, they will update the expiry date. I did this for my Air 2 and iPhone 6s.
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‘I’m sure they will honor it after proof is submitted. I’m more curious as how that date was derived from. Not concerned about the approx week that went into Apple favor.
 
Limeybastid said:
I just received my MBP . I checked the warranty before opening box, on the Apple coverage checker it states warranty expiration estimate of 9/23/21. I was expecting warranty to start from the moment I set it up. It was bought new from Costco. Cheers.
Click to expand...

Apple will usually let you correct them on purchase date so long as you have a receipt record showing the purchase date.
 
My new MBP wasn't even in their system as purchased, so I couldn't add AppleCare+. I called them, they asked when I purchased it, and they corrected it in their system.
 
Now when entering my serial number on Apple’s website it says Purchase date not validated lol.For schnits and giggles I also tried adding Apple Care + and it says device serial is not eligible for additional coverage.
 
Limeybastid said:
Now when entering my serial number on Apple’s website it says Purchase date not validated lol.For schnits and giggles I also tried adding Apple Care + and it says device serial is not eligible for additional coverage.
Click to expand...

The same thing happened to me. Call Apple and they’ll straighten it out. The rep even stayed on the line with me to be sure I could add the AC+.
 
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Limeybastid said:
Now when entering my serial number on Apple’s website it says Purchase date not validated lol.For schnits and giggles I also tried adding Apple Care + and it says device serial is not eligible for additional coverage.
Click to expand...

If Costco sells Applecare you might have to go through them. I got the same message when I tried to add AppleCare after delivery of a MacBook I bought from BestBuy. BestBuy was happy to sell me AppleCare for the system.

And my warranty start date was the day BestBuy shipped it to me. I wonder if it has to do with the reseller agreement. But for $200 less than Apple, I was not going to complain.
 
jerryk said:
If Costco sells Applecare you might have to go through them. I got the same message when I tried to add AppleCare after delivery of a MacBook I bought from BestBuy. BestBuy was happy to sell me AppleCare for the system.

And my warranty start date was the day BestBuy shipped it to me. I wonder if it has to do with the reseller agreement. But for $200 less than Apple, I was not going to complain.
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Thanks for the feedback. I wasn’t trying to get Apple Care. I just wanted to see what it would show when entering the serial number. Hence why I said for a schnits and giggles. I first tried the usual check coverage website it stated the error and then I tried the Apple care plus and it said I wasn’t eligible. However on my first day of ownership it showed a warranty date which it doesn’t now. Although it was about a week back per my original post.
 
I bought AppleCare at the time of my order. the machine was covered before it shipped from Shanghai!my warranty started on the day I ordered it
 
hatchettjack said:
I bought AppleCare at the time of my order. the machine was covered before it shipped from Shanghai!my warranty started on the day I ordered it
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Thanks, good information to know. Although doesn’t answer why my standard Apple care 12 month warranty started approx one week before I ordered it from an authorized reseller.
 
You should reach out and talk or online chat with apple warranty support and get things sorted out. Us forum members are just stabbing in the dark. Also if you paid with the Costco visa card it will add additional warranty coverage as well as other coverage that is broader than the original warranty. For example one of my co workers was reimbursed his purchase price when his laptop got fried during a lightning storm.
 
clueless88 said:
You should reach out and talk or online chat with apple warranty support and get things sorted out. Us forum members are just stabbing in the dark. Also if you paid with the Costco visa card it will add additional warranty coverage as well as other coverage that is broader than the original warranty. For example one of my co workers was reimbursed his purchase price when his laptop got fried during a lightning storm.
Click to expand...
To get the additional 4 year warranty from Costco, do I have to purchase the device from Costco or will it work with apple.com also? I usually use my Amex card but that isn't useful since applecare+ is 3 years for Macs.
 
clueless88 said:
You should reach out and talk or online chat with apple warranty support and get things sorted out. Us forum members are just stabbing in the dark. Also if you paid with the Costco visa card it will add additional warranty coverage as well as other coverage that is broader than the original warranty. For example one of my co workers was reimbursed his purchase price when his laptop got fried during a lightning storm.
Click to expand...

I don't use their credit card and wasn't interested in extended warranty. Just was asking about the standard measly 51 weeks warranty that I got . by the way my comment is in light heart. Ill do what you advised and contact Apple. thanks.
 
Did you purchase it with a credit card that has purchase protection? It used to come without added cost with most credit cards, over time many of the cards have dropped that coverage. I haven’t paid for an extended warranty in decades.

Very strange about the Apple warranty status—be interested to hear their explanation.
 
clueless88 said:
Did you purchase it with a credit card that has purchase protection? It used to come without added cost with most credit cards, over time many of the cards have dropped that coverage. I haven’t paid for an extended warranty in decades.

Very strange about the Apple warranty status—be interested to hear their explanation.
Click to expand...
I’ll touch base with Apple CS tomorrow and report back. I’m not sure why I care about this so much to be honest. Im sure the odds of me requiring a warranty assistance being one week out of my one year warranty would be low. Either way I have a receipt from Costco. But what’s troubling is that Costco doesn’t state the serial number on the receipt. Will that cause issues ?
 
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