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Just received my 2011 15" MBP - two stuck (red pixels)...

D

dkmlam

macrumors newbie
Original poster
Oct 27, 2007
17
0
I have two red pixels on my HR AG display. Anyone know if I can fix this? I don't want to bring it in to the Apple Store
 
14 day return policy without restocking fees if bought from an Apple Store. you should be able to get a new one on the spot.
 
Anyone know if they can replace the screen right away or if they will have to give me a new laptop? I have a SSD installed so it's a CTO MBP (custom ordered).
 
dkmlam said:
I have two red pixels on my HR AG display. Anyone know if I can fix this? I don't want to bring it in to the Apple Store
Click to expand...


Well bringing it to the :apple: store is the only way to get it dealt with, so you have to weigh how you don't want to drive there, to the annoyance of a couple almost microscopic pixels.
 
If you just got it, bring it back to the store and ask for a replacement. No need to wait for it to be repaired, its brand new. They have a 14 day return policy and they will replace the laptop if anything is wrong within the first 30 days.
 
dkmlam said:
Anyone know if they can replace the screen right away or if they will have to give me a new laptop? I have a SSD installed so it's a CTO MBP (custom ordered).
Click to expand...

replacing the screen is a highly involved process. i'd imagine if they offer to fix it under applecare it'll take a few days unless you opt for a return/exchange if your exact model is in stock.
 
endless17 said:
replacing the screen is a highly involved process. i'd imagine if they offer to fix it under applecare it'll take a few days unless you opt for a return/exchange if your exact model is in stock.
Click to expand...

I'm concerned they won't have my exact model in stock. 128 GB SSD and HR AG display...
 
Loaner?

It could take a few days to get it fixed, but I recall reading on here that Apple was to start giving out loaner 15 MBP's for repairs taking longer than a day?

I would just take it to the store and ask a genius.
 
dkmlam said:
I'm concerned they won't have my exact model in stock. 128 GB SSD and HR AG display...
Click to expand...

Ouch, they definitely won't have that in stock I'm afraid. The only real option is to take it in, though.
 
I had a problem with my mac's fan making a clicking noise, they said I can bring it in to an authorized repair center,(not apple), I refused and instead returned the unit for a new one. They received the computer on the 4th, and today I just got the shipping notice for my replacement. If you don't mind waiting, I would always get a new one, instead of getting it repaired. I have read posts from other macforums users that after repairs they will see scratches or dents that weren't there before.
 
Trius said:
It could take a few days to get it fixed, but I recall reading on here that Apple was to start giving out loaner 15 MBP's for repairs taking longer than a day?

I would just take it to the store and ask a genius.
Click to expand...

I think that is a paid service..like the Joint Venture deal..$500 a year!
 
Isn't there a service document that talks about acceptable amounts of dead pixels? Like on a cinema display they need 4 dead pixels before they'll warranty it, 3 dead pixels on a 15" MBP, etc

I remember seeing that somewhere before.
 
I just initiated a return. They're going to send me a shipping label. I guess I'll have to order a new MBP and wait another week and a half :(
 
MMV said:
Isn't there a service document that talks about acceptable amounts of dead pixels? Like on a cinema display they need 4 dead pixels before they'll warranty it, 3 dead pixels on a 15" MBP, etc

I remember seeing that somewhere before.
Click to expand...

They do, but in practical terms they'll usually make an exception.
 
Since it's CTO, you probably have to go through Apple to get it returned, I would definitely return it if you can. I've never seen dead pixel on new (vs refurbed) items from Apple, so don't keep it.

Someone asked about Amazon, for Macs ordered from I would get Amazon to replace it, they will send you a new one, and you won't have to send back this one until the new one gets here. Amazon is probably the best place to buy Macs if you're okay with one of the default configurations.
 
a.y.n said:
Since it's CTO, you probably have to go through Apple to get it returned, I would definitely return it if you can. I've never seen dead pixel on new (vs refurbed) items from Apple, so don't keep it.

Someone asked about Amazon, for Macs ordered from I would get Amazon to replace it, they will send you a new one, and you won't have to send back this one until the new one gets here. Amazon is probably the best place to buy Macs if you're okay with one of the default configurations.
Click to expand...

Does anyone know how long I have before having to return my laptop after the shipping label/shipping box arrives?
 
Have you applied light pressure to the affected pixels with your fingertip? I had one on my MBA and it disappeared with a press.
 
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