iPod touch Just returned my touch to Best Buy, this is my experience...

[woods1110]

I went to Best Buy to return my 16 gig, bad screen touch. It has scratches on it and even a chip on the corner. I walked in and the first thing the CSR said was "your's is bad too?" I said yes it is, would you like for me to show you? She said no, I believe you. I asked her if she had even seen the problem and she said she had not so I showed her the picture of the Jay Z album cover and another person behind the counter. They were shocked but they were aware there was a problem, they just hadn't seen it in person.

So, needless to say, my return experience at Best Buy was flawless!!!!

Now, if they would just get the new ones in....

 

[pina-p9]

lol there was a bunch of people returning them and they didnt know what the problem was


Best Buy rocks though

 

[California King]

When do you think they'll get new shipments of the week 38+ ipods? I want it already, but my bb only has week 36

 

[jmpage2]

When do you think they'll get new shipments of the week 38+ ipods? I want it already, but my bb only has week 36

One local BB store in Colorado got 20 week 38s in today and now I have one.

They even felt bad about the problems with the one I returned and ended up matching Target's price of $359 after discount coupons as I had brought in my receipt from my online Target purchase.

 

[queshy]

That's why BB > Apple Store for purchases.

Imagine going back to the apple store...this is what would happen:

OP: "Hi, I bought this iPod touch and the screen looks kinda funky."

Genius: "Really? I've never heard of such a problem."

OP: "Oh, well, here, you can take a look." (shows Genius messed up screen)

Genius: "Oh, that's just a privacy filter...so other people don't see what you're doing."

OP: "Really? I can't even see my own videos. Listen, this is really bothering me...can I just have a new one?"

Three possible answers:

Possibility #1

Genius: "Well, it's kinda scratched up here and that's not covered under warranty."

Possibility #2

Genius: "Your screen is within spec. If you return it there will be a restocking free of 10%."

Possibility #3

Genius: "You can have one more, but after that, we can't just keep opening up boxes! After this I can't let you open a new one without paying a restocking fee."

Possibility #4 (the least likely)

Genius: "I guess the screen does look weird...I'll go get you a replacement."

Why jump through hoops when you can just jump right to Possibility #4 and be done with it?

Consumers have rights to return a defective product. Let them have their restocking free for customers who have buyer's remorse...but for a defective product, common.

I'm glad BB sorted it out for you...

 

[woods1110]

When do you think they'll get new shipments of the week 38+ ipods? I want it already, but my bb only has week 36

4 Best Buys around me got shipments in today. I checked around noon, at 5pm, only one store had any left and that store is about 1 hour away. I am traveling tomorrow to get one.

 

[caMi]

That's why BB > Apple Store for purchases.

Imagine going back to the apple store...this is what would happen:

OP: "Hi, I bought this iPod touch and the screen looks kinda funky."

Genius: "Really? I've never heard of such a problem."

OP: "Oh, well, here, you can take a look." (shows Genius messed up screen)

Genius: "Oh, that's just a privacy filter...so other people don't see what you're doing."

OP: "Really? I can't even see my own videos. Listen, this is really bothering me...can I just have a new one?"

Three possible answers:

Possibility #1

Genius: "Well, it's kinda scratched up here and that's not covered under warranty."

Possibility #2

Genius: "Your screen is within spec. If you return it there will be a restocking free of 10%."

Possibility #3

Genius: "You can have one more, but after that, we can't just keep opening up boxes! After this I can't let you open a new one without paying a restocking fee."

Possibility #4 (the least likely)

Genius: "I guess the screen does look weird...I'll go get you a replacement."

Why jump through hoops when you can just jump right to Possibility #4 and be done with it?

Consumers have rights to return a defective product. Let them have their restocking free for customers who have buyer's remorse...but for a defective product, common.

I'm glad BB sorted it out for you...

They tried possibility number 2 when I went in today. I said that is unacceptable, so the guy went to his manager.

Cam back and said well we can give you store credit. I was fine with this since I wanted to buy new ones.. But shouldn't I have really gotten a credit back on my card?

 

[clevin]

indeed, I returned my yesterday to BB, I did explained the negative black issue to them, and showed them jay-z's pic, Im not sure if they completely understand the problem, since they didn't say anything, but they didn't object my refund request at all, just agreed, "its within 30 days, do a refund".

and guess what, next time, I still goto BB since its a better option than Apple store.

 

[-kritter-]

returned mine to BB today, the geek squad dude knew exactly why i did too, and they gave me store credit because they were out of stock. So now i have to wait another 2 weeks for more to come....

 

[queshy]

They tried possibility number 2 when I went in today. I said that is unacceptable, so the guy went to his manager.

Cam back and said well we can give you store credit. I was fine with this since I wanted to buy new ones.. But shouldn't I have really gotten a credit back on my card?

If you wanted it (i.e. to go buy it at BB) then YES THEY SHOULD HAVE!

This is a prime example of the apple store jerking people around.

If you're happy with it then keep it...if this one is defective go get a refund.

You should see the apple store where I live...after getting an iMac from them the super drive was busted and they actually agreed to change it so I opened up the new one at the genius bar and it has a dead pixel right in the center and I pretty much wouldn't leave the store (with a defective computer...) 'til they changed it. They tried giving me the usual BS of "it's within spec" - complete garbage. They finally did it.

And I don't even want to get into the whole getting-banned-from-apple-store-due-to-broken-macbook-frenzy now.

 

[fuzzdawg11]

wow you guys are lucky. the best buy here said they won't even get them (but it was some kid who didn't know anything) and yeah i tried returning my bad one and all i could do was get store credit but whats that help if the only BB around here won't get them? i'm not waiting a month for something i already bought and initially should have been good. why can't i be guaranteed a copy at the store or why can't they ship one to that store? geez i hate their costumer service. i have had good relations with apple service though.

 

[jmpage2]

wow you guys are lucky. the best buy here said they won't even get them (but it was some kid who didn't know anything) and yeah i tried returning my bad one and all i could do was get store credit but whats that help if the only BB around here won't get them? i'm not waiting a month for something i already bought and initially should have been good. why can't i be guaranteed a copy at the store or why can't they ship one to that store? geez i hate their costumer service. i have had good relations with apple service though.

Stores have no control about what quantity they get of a popular item. People were upset when they couldn't get an iPhone the day after launch too, and they survived.