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Just scratched my iPhone 4 screen. Advice?
- Thread starter Stinkythe1
- Start date
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yeah thanks for adding $50 to the price of the iphone so we can all cover the cost of gamers abusing the return policy.
sorry. you are out of luck. certain materials can have surface scratches buffed out, and really all you are doing is bringing the surfaces around the small scratches down to where it is all even. when you have a scratch on glass that you can feel with your finger nail. to buff it down to get rid of it would cause you to absolutely ruin the rest of your display. I say try complaining about the signal issue. I would call apple care though because it is unlikely they will have replacements in the store yet.
HOLY CRAP!
Just got back from the Apple Store Genius Bar. Here's what happened.
APPLE: Hey, what can I do for you?
ME: Well, I've only had this [showing iPhone] for a few days and I've already managed to scratch it. I was wondering if there was anything I could to to either take it out or at least minimize it. It's not that deep so it's not really noticeable when the screen is dark but on really bright stuff like in Safari it's pretty distracting.
APPLE: Hmm... how did it happen?
ME: I had it on my dashboard.
APPLE: And it slid?
ME: Yeah.
APPLE: Hmm... let me see what I can do. Do you have your data backed up?
ME: Yeah.
APPLE: Ok, well here's what I can do. I can order you another one, but there's no telling when they'll come back in stock.
ME: Yeah, I've seen like... middle of July...
APPLE: Yeah, but when it does come in, we can give you a call and you can come in and pick it up. And we can do it free of charge. Is that OK?
ME: Sure!
APPLE: Ok, let me get this started.
[Processes new order]
----------------------------
Unreal!!! They're going to replace my phone for something that was 100% my fault. Every now and then I question my faith in Apple, but it's times like this that make me remember why I love them so much. I was expecting to be told that they can't do anything because it's a cosmetic problem and it's not under warranty and blah blah. They were perfectly in their right to do so and they still are going to give me a new phone.
I don't even care if I have to hold it in a claw like grip to keep a solid signal... I guess I've been holding it wrong my whole life.
BTW, I'll be getting an Invisible Shield for my replacement iPhone, now that I now how easily the screen scratches. And my dashboard is off limits.
Just got back from the Apple Store Genius Bar. Here's what happened.
APPLE: Hey, what can I do for you?
ME: Well, I've only had this [showing iPhone] for a few days and I've already managed to scratch it. I was wondering if there was anything I could to to either take it out or at least minimize it. It's not that deep so it's not really noticeable when the screen is dark but on really bright stuff like in Safari it's pretty distracting.
APPLE: Hmm... how did it happen?
ME: I had it on my dashboard.
APPLE: And it slid?
ME: Yeah.
APPLE: Hmm... let me see what I can do. Do you have your data backed up?
ME: Yeah.
APPLE: Ok, well here's what I can do. I can order you another one, but there's no telling when they'll come back in stock.
ME: Yeah, I've seen like... middle of July...
APPLE: Yeah, but when it does come in, we can give you a call and you can come in and pick it up. And we can do it free of charge. Is that OK?
ME: Sure!
APPLE: Ok, let me get this started.
[Processes new order]
----------------------------
Unreal!!! They're going to replace my phone for something that was 100% my fault. Every now and then I question my faith in Apple, but it's times like this that make me remember why I love them so much. I was expecting to be told that they can't do anything because it's a cosmetic problem and it's not under warranty and blah blah. They were perfectly in their right to do so and they still are going to give me a new phone.
I don't even care if I have to hold it in a claw like grip to keep a solid signal... I guess I've been holding it wrong my whole life.
BTW, I'll be getting an Invisible Shield for my replacement iPhone, now that I now how easily the screen scratches. And my dashboard is off limits.
HOLY CRAP!
Just got back from the Apple Store Genius Bar. Here's what happened.
APPLE: Hey, what can I do for you?
ME: Well, I've only had this [showing iPhone] for a few days and I've already managed to scratch it. I was wondering if there was anything I could to to either take it out or at least minimize it. It's not that deep so it's not really noticeable when the screen is dark but on really bright stuff like in Safari it's pretty distracting.
APPLE: Hmm... how did it happen?
ME: I had it on my dashboard.
APPLE: And it slid?
ME: Yeah.
APPLE: Hmm... let me see what I can do. Do you have your data backed up?
ME: Yeah.
APPLE: Ok, well here's what I can do. I can order you another one, but there's no telling when they'll come back in stock.
ME: Yeah, I've seen like... middle of July...
APPLE: Yeah, but when it does come in, we can give you a call and you can come in and pick it up. And we can do it free of charge. Is that OK?
ME: Sure!
APPLE: Ok, let me get this started.
[Processes new order]
----------------------------
Unreal!!! They're going to replace my phone for something that was 100% my fault. Every now and then I question my faith in Apple, but it's times like this that make me remember why I love them so much. I was expecting to be told that they can't do anything because it's a cosmetic problem and it's not under warranty and blah blah. They were perfectly in their right to do so and they still are going to give me a new phone.
I don't even care if I have to hold it in a claw like grip to keep a solid signal... I guess I've been holding it wrong my whole life.
BTW, I'll be getting an Invisible Shield for my replacement iPhone, now that I now how easily the screen scratches. And my dashboard is off limits.
wow
CONGRATS!
HOLY CRAP!
Just got back from the Apple Store Genius Bar. Here's what happened.
APPLE: Hey, what can I do for you?
ME: Well, I've only had this [showing iPhone] for a few days and I've already managed to scratch it. I was wondering if there was anything I could to to either take it out or at least minimize it. It's not that deep so it's not really noticeable when the screen is dark but on really bright stuff like in Safari it's pretty distracting.
APPLE: Hmm... how did it happen?
ME: I had it on my dashboard.
APPLE: And it slid?
ME: Yeah.
APPLE: Hmm... let me see what I can do. Do you have your data backed up?
ME: Yeah.
APPLE: Ok, well here's what I can do. I can order you another one, but there's no telling when they'll come back in stock.
ME: Yeah, I've seen like... middle of July...
APPLE: Yeah, but when it does come in, we can give you a call and you can come in and pick it up. And we can do it free of charge. Is that OK?
ME: Sure!
APPLE: Ok, let me get this started.
[Processes new order]
----------------------------
Unreal!!! They're going to replace my phone for something that was 100% my fault. Every now and then I question my faith in Apple, but it's times like this that make me remember why I love them so much. I was expecting to be told that they can't do anything because it's a cosmetic problem and it's not under warranty and blah blah. They were perfectly in their right to do so and they still are going to give me a new phone.
I don't even care if I have to hold it in a claw like grip to keep a solid signal... I guess I've been holding it wrong my whole life.
BTW, I'll be getting an Invisible Shield for my replacement iPhone, now that I now how easily the screen scratches. And my dashboard is off limits.
Wow, I hope I'm this lucky in the future. I plan on using my iPhone naked, at least for a while (read: until I scratch it).
Apple Customer service FTW!!!!!!
He probably did that because you were truthful and didn't feed him a BS line about reception problems.
He probably did that because you were truthful and didn't feed him a BS line about reception problems.
Honestly, your advice is what made me decide to go and just see what they would say, even though I figured I'd just be told "Sorry!".
Thanks!
Unless the guy has diamond dust sprinkled on his dashboard, my god... how can this glass be so easy to destroy, as so many people are coming to discover much to their dismay?
I don't get it... I want to see someone try this (watch the video):
http://www.engadget.com/2010/05/29/dell-streaks-gorilla-glass-screen-torture-tested-for-your-amus/
with an iPhone 4 and report on the results... anyone up to the test?
I don't get it... I want to see someone try this (watch the video):
http://www.engadget.com/2010/05/29/dell-streaks-gorilla-glass-screen-torture-tested-for-your-amus/
with an iPhone 4 and report on the results... anyone up to the test?
Engineered Glass
All the breakthrough technology in iPhone 4 is situated between two glossy panels of aluminosilicate glass the same type of glass used in the windshields of helicopters and high-speed trains. Chemically strengthened to be 20 times stiffer and 30 times harder than plastic, the glass is ultradurable and more scratch resistant than ever. Its also recyclable.
^^^ lol rigghhhttt
All the breakthrough technology in iPhone 4 is situated between two glossy panels of aluminosilicate glass the same type of glass used in the windshields of helicopters and high-speed trains. Chemically strengthened to be 20 times stiffer and 30 times harder than plastic, the glass is ultradurable and more scratch resistant than ever. Its also recyclable.
^^^ lol rigghhhttt
Glad to hear. This usually happens with a new iphone release. People go crazy when they drop them/scratch them and it seems that apple is way more lenient with their replacement process.
I remember the first gen, someone broke theirs in their recliner. Thing was cracked and bent. Luckily apple replaced it.
I am waiting on the incase slider to come out. Seems like I always buy 2 or 3 cases because I rush it and waste 50 bucks. If there is no word in a couple weeks, I may go with the invisible shield.
How about take responsibility for your action? Tell them what happened and show how distressed you are and maybe they will be nice and help you out. It would make me sleep better than being a lying tool for a few bucks (and I am in sales
).NOOOO!!
So today I was driving home and was like, "Hey! I want to see if I can make a cool video with my new 720p camera on my phone!" So I started recording (while at a stop light) and put my phone down on my dashboard with the camera facing up to get the sky and just left it there. Well, unfortunately at one point I had to take a turn and my phone slid over to one side.
When I got home I grabbed my phone from the dashboard and saw this long scratch going from the top of the screen down to about 3/4's from the bottom. My heart sank. I haven't had this phone 24 hours and I've already defaced it.
I know that this screen is made differently, so I'm not sure if the techniques used to treat scratches for previous iPhones would do different things to my screen.
Has anyone ever fixed a scratch on their iPhone screen before? What's the procedure like? Any adverse effects? Any words of advice? I hate myself right now.
step 1: buy time machine.
step 2: go back in time prior to event.
step 3: purchase clear screen protector.
step 4: apply clear screen protector.
Unreal!!! They're going to replace my phone for something that was 100% my fault. Every now and then I question my faith in Apple, but it's times like this that make me remember why I love them so much. I was expecting to be told that they can't do anything because it's a cosmetic problem and it's not under warranty and blah blah. They were perfectly in their right to do so and they still are going to give me a new phone.
I don't even care if I have to hold it in a claw like grip to keep a solid signal... I guess I've been holding it wrong my whole life.
BTW, I'll be getting an Invisible Shield for my replacement iPhone, now that I now how easily the screen scratches. And my dashboard is off limits.
My guess is a) Honesty, b) the glass scratching on a dashboard despite the "super glass", and c) they've no refurbished ones (yet, but yours seems an easy fix and thus a start on some refurb stock) are the three reasons you got that.
Grats
And if you think you will ever put your phone on your dash again, use this kinda stuff. Heck, it's not a bad idea to have a small square or so stashed in your car in case you need it.
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