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Just when I thought I had a flawless phone...

D

divergirl

macrumors regular
Original poster
Oct 30, 2012
118
24
Just when I thought I had a flawless phone, I discover but one DAY before the end of my return window that my rear facing camera has a round dark shadow on the right when I take pictures and video. It's definitely not my screen, as when I rotate the video the splotch rotates right along with it. I cleaned the camera lens and took it out of the case but that did not resolve the issue.

https://www.dropbox.com/s/ntoeav1a42p86tr/dark-spot.mov

Looks like I'm going to be rushing to the store tomorrow to try to get an exchange :(
 
maxsix

maxsix

Suspended
Jun 28, 2015
3,100
3,731
Western Hemisphere
Apple is very good about allowing some latitude especially with a situation as described. I would certainly expect that you'll be taken care of.
 
Gav2k

Gav2k

macrumors G3
Jul 24, 2009
9,216
1,608
If the mark moves with rotation then it's a software issue. If it's a fixed point then it's hardware.
 
D

divergirl

macrumors regular
Original poster
Oct 30, 2012
118
24
Gav2k said:
If the mark moves with rotation then it's a software issue. If it's a fixed point then it's hardware.
Click to expand...

It's definitely a fixed point. In my original post I meant that once I had already taken the video, if I rotated the screen the smudge rotated along with it, telling me it wasn't a defect in my screen itself. But when I have the rear camera open and I rotate the screen, the smudge stays in the exact same position.
 
Gav2k

Gav2k

macrumors G3
Jul 24, 2009
9,216
1,608
divergirl said:
It's definitely a fixed point. In my original post I meant that once I had already taken the video, if I rotated the screen the smudge rotated along with it, telling me it wasn't a defect in my screen itself. But when I have the rear camera open and I rotate the screen, the smudge stays in the exact same position.
Click to expand...
Ah that's clearer
 
thatanonymoususer

thatanonymoususer

macrumors 6502
Oct 12, 2015
250
317
It seems to me that Apple is including the customer in the quality control process this year by selling a lot of phones with reparable defects. I went a little crazy returning and buying a new phone; one with a dead pixel, one with a bad home button, and one with an uneven backlight. To be honest, you'll get your best service by just asking them to fix it even if you were in the return window.
 
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C

C DM

macrumors Sandy Bridge
Oct 17, 2011
51,392
19,461
thatanonymoususer said:
It seems to me that Apple is including the customer in the quality control process this year by selling a lot of phones with reparable defects. I went a little crazy returning and buying a new phone; one with a dead pixel, one with a bad home button, and one with an uneven backlight. To be honest, you'll get your best service by just asking them to fix it even if you were in the return window.
Click to expand...
It's been like that for years. As with many mass produced products there will be some with some defects.
 
sunking101

sunking101

macrumors 604
Sep 19, 2013
7,417
2,657
C DM said:
It's been like that for years. As with many mass produced products there will be some with some defects.
Click to expand...

They charge an awful lot of money for what must be one of the most mass-produced and defect-ridden premium products in the world though. How many people have screen issues? Practically everyone. I do.
 
C

C DM

macrumors Sandy Bridge
Oct 17, 2011
51,392
19,461
sunking101 said:
They charge an awful lot of money for what must be one of the most mass-produced and defect-ridden premium products in the world though. How many people have screen issues? Practically everyone. I do.
Click to expand...
Practically everyone? I would bet practically everyone that are part of the typical users, who represent the majority of users, don't know about any of these issues and use their devices just fine. Look at TVs, computers, cars, etc. plenty of people have issues with them here and there, while the majority don't or have the more or less typical minor things that are there with most mass produced products that they don't care about since it's just the nature of it all.
 
sunking101

sunking101

macrumors 604
Sep 19, 2013
7,417
2,657
C DM said:
Practically everyone? I would bet practically everyone that are part of the typical users, who represent the majority of users, don't know about any of these issues and use their devices just fine. Look at TVs, computers, cars, etc. plenty of people have issues with them here and there, while the majority don't or have the more or less typical minor things that are there with most mass produced products that they don't care about since it's just the nature of it all.
Click to expand...

Bad screens must be something that even the most laidback person would spot. I've not seen this many people mentioning screen faults before.
 
C

C DM

macrumors Sandy Bridge
Oct 17, 2011
51,392
19,461
sunking101 said:
Bad screens must be something that even the most laidback person would spot. I've not seen this many people mentioning screen faults before.
Click to expand...
Here it's been going on forever. In the "real world" with typical users, it's been about the same as it's always been--mostly non-existent in general.
 
C

chabig

macrumors G4
Sep 6, 2002
11,409
9,110
sunking101 said:
Bad screens must be something that even the most laidback person would spot. I've not seen this many people mentioning screen faults before.
Click to expand...
I have never seen a bad iPhone or iPad screen, despite what people say in these forums.
 
M

Mac2727

macrumors newbie
Oct 4, 2015
28
14
UK
divergirl said:
Just when I thought I had a flawless phone, I discover but one DAY before the end of my return window that my rear facing camera has a round dark shadow on the right when I take pictures and video. It's definitely not my screen, as when I rotate the video the splotch rotates right along with it. I cleaned the camera lens and took it out of the case but that did not resolve the issue.

https://www.dropbox.com/s/ntoeav1a42p86tr/dark-spot.mov

Looks like I'm going to be rushing to the store tomorrow to try to get an exchange :(
Click to expand...

Had the same issue with an iPhone 5 once - it's dust under the lens. They replaced the phone without issue under warranty.
 
S

Shadowbech

macrumors G3
Oct 18, 2011
9,038
5,894
Just noticed I had a dead pixel right on the battery icon, very noticeable. Also the headphone jack is very loose. Went to apple and exchanged for another one. Loving the new one so far. I can't say it's flawless, but happy with the exchange. They had the Sim Free 6S Plus 128 GB available (they had lots of them, must have received shipment today).
 
gixxerfool

gixxerfool

macrumors 65816
Jun 7, 2008
1,087
786
sunking101 said:
They charge an awful lot of money for what must be one of the most mass-produced and defect-ridden premium products in the world though. How many people have screen issues? Practically everyone. I do.
Click to expand...

They also don't manufacture the screens. Give credit where credit is due. They can't QC each and every device, but if they notice a trend they can certainly figure where the issue lies.
 
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