I love Apple, but their selection of AT&T/Cingular has to be one of the stupidest things that Steve Jobs has ever done. Yes, we have suffered from the lack of expansion on the original Macs. Oh, and the missing disk drive from NeXt was a real winner. And, we can make due with the one USB port on the MacBook Air...
However, I can't live with AT&T anymore, and my iPhones are going on eBay!
We just got a bill for over $2,000 / over $1,600 of which was a data transfer charge - mostly for my 10-year old son. To be fair, he racked-up the bill (for 120,000KB of data = ~20 songs) on a Pantech Duo phone that we purchased for our kids after moving from Verizon. The sales rep "forgot" to add the unlimited EDGE data plan to the kid's phones. It has taken a lot of phone calls and follow-up to get AT&T to fix the bill (which they did). However, you need to check their statements closely for bogus billing. And, the number of dropped calls is absolutely unacceptable. Also, be sure and have the right plans for your kids since they can apparently rack-up huge bills at age 10.
With Verizon, we RARELY had dropped calls. Their customer service was a 10/10 (AT&T = 2/10). The data speeds are amazing. Most of all, we NEVER had any billing issues. How a 10-year old can consent to $1,300 in data charges without setting off any red flags at AT&T is beyond belief.
I love the iPhone, but think twice about AT&T. Maybe, I'll get an iPod Touch and just go back to a WM6 device at Verizon.