Keep getting kernel panics on new 15" i7 MacBook Pro

Discussion in 'MacBook Pro' started by HarpuaFSB, May 10, 2010.

  1. HarpuaFSB macrumors newbie

    HarpuaFSB

    Joined:
    May 10, 2010
    Location:
    Stamford, CT
    #1
    This is really bugging me, as it would anyone.

    I got a new 15" i7 MBP w/7200 RPM and hi-res anti-glare last Thursday and since then I've had a number of kernel panics, three today

    Checking console > system diagnostic reports > Kernel_yyyy-mm-dd the backtrace for each ends at the following:

    Code:
    Backtrace continues...
    Kernel Extensions in backtrace (with dependencies):
    com.apple.driver.AppleIntelHDGraphics(6.1.4)@0x11f0000->0x129cfff
    dependency: com.apple.iokit.IOPCIFamily(2.6)@0x958000
    dependency: com.apple.iokit.IONDRVSupport(2.1)@0x98a000
    dependency: com.apple.iokit.IOGraphicsFamily(2.1)@0x969000
    com.apple.iokit.IOSurface(74.0)@0x150e000->0x1518fff
    Has anyone else been having kernel panics with the i7s?

    Any suggestions on what it could be or what I should do?

    From the looks of it it has something to do with the graphics card, maybe the auto switching feature.

    Thanks in advance and sorry if this issue has been raised before, I went through a page of search results and didn't find this particular kernel panic.
     
  2. shadygrove macrumors regular

    Joined:
    Mar 8, 2010
    #2
    I would return it personally and get a new one. I haven't had a single panic on my new i7...something isn't normal I am afraid.
     
  3. MBHockey macrumors 68040

    MBHockey

    Joined:
    Oct 4, 2003
    Location:
    New York
    #3
    There seems to be some issues with the automatic graphics switching, but they don't seem to be causing kernel panics. I'd call up Apple and have them send you a replacement.
     
  4. HarpuaFSB thread starter macrumors newbie

    HarpuaFSB

    Joined:
    May 10, 2010
    Location:
    Stamford, CT
    #4
    Yeah, I haven't been able to replicate the kernel panic with that turned off but it definitely sporadically happens with it on.

    How annoying.

    Ugh, I just spent three days moving all my data and installing everything I need, time to break out SuperDuper I guess as I am not going through that again.
     
  5. MBHockey macrumors 68040

    MBHockey

    Joined:
    Oct 4, 2003
    Location:
    New York
    #5
    Sorry to hear man. In a few days you should have a brand new working machine though!
     
  6. HarpuaFSB thread starter macrumors newbie

    HarpuaFSB

    Joined:
    May 10, 2010
    Location:
    Stamford, CT
    #6
    Just got off the phone with support.

    Of course they want me to Archive & Install and if that doesn't work Erase & Install.

    No way, my first kernel panic happened almost right out of the box so it is definitely a hardware problem. I am not going through all that just to get to the end result of switching out anyway.

    Time to clone.

    :apple:
     
  7. spacefrodo macrumors newbie

    Joined:
    Apr 28, 2010
    #7
    i've got the same happening to my macbook pro i5 2.4

    Backtrace continues...
    Kernel Extensions in backtrace (with dependencies):
    com.apple.driver.AppleIntelHDGraphics(6.1.4)@0x11c5000->0x1271fff
    dependency: com.apple.iokit.IOPCIFamily(2.6)@0x92d000
    dependency: com.apple.iokit.IONDRVSupport(2.1)@0x95f000
    dependency: com.apple.iokit.IOGraphicsFamily(2.1)@0x93e000
    com.apple.iokit.IOSurface(74.0)@0x14e6000->0x14f0fff

    BSD process name corresponding to current thread: WebKitPluginHost


    the kernel panic occurs at different times and while doing different simple tasks such as browsing

    have you found a solution yet?
     
  8. dsprimal macrumors 6502a

    dsprimal

    Joined:
    Mar 27, 2010
    #8
    did you get it repaired or swapped for a new one?
     
  9. Ramphex macrumors 6502

    Ramphex

    Joined:
    Jun 9, 2009
    Location:
    USA/PA
    #9
    this is one thing I hate about this forum, so many newfags suggesting "bring it back" "no waiz returnz itz" like come on no one ever heard of maybe checking and installing updates? reinstalling the OS? wow guys..
     
  10. Harmush macrumors 6502a

    Harmush

    Joined:
    Sep 21, 2008
    Location:
    Liverpool
    #10
    I have also been getting intermittent kernel panics on my i7 MBP. archived + installed and erased and installed... has less but still one or two.

    genius appointment on saturday!

    i've been once, all he did was run disk utility. didn't do anything.
     
  11. Bulwerboys, Aug 29, 2011
    Last edited: Aug 29, 2011

    Bulwerboys macrumors newbie

    Joined:
    Aug 29, 2011
    #11
    Doofus

    We are not stupid - like you!

    Mid 2010 MBP i7 2.66

    I have just had Apple finally agree, after 5 days of trying every other suggestion over the phone including a complete start from clean, to replace my logic board for free because this problem is real. I had it occure and reported it to Apple last year and then again most recently after the Lion upgrade. My computer is now out of warranty - however Apple is replacing the parts for free - Because I had a documented history with Apple on this issue!
    It's real guys - it's a problem with the graphics card / logic board - Over heating then shorting out / failing!
    Ring Apple - you have warranty and phone support with your Lion purchase. Try all their suggestions - they won't work, but try them. If your like me - you will still the problem. Stay pollite with Apple phone support - they will get you to bring it in to a store after they have tried all other things first.
     
  12. mark28 macrumors 68000

    Joined:
    Jan 29, 2010
    #12
    Try a clean install of Lion / Snow Leopard and install the latests updates.

    If you still get kernel panics, then it's a hardware problem.
     

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