Kernel Panic: DVD Player to blame?

Discussion in 'Mac Basics and Help' started by smes3817, Jan 17, 2008.

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  1. smes3817, Jan 17, 2008

    smes3817 macrumors newbie

    Joined:
    Jan 11, 2008
    #1
    My brand new SR Macbook had it's first kernel panics recently (at least I think), all when I tried playing a movie in the DVD player. Is the DVD player to blame? Do I need to re-install it from the Leopard disc? I also not too long ago put 4 GB of ram in, could that be the problem? I wouldn't think so because the DVD player worked fine for a while even after I installed the ram. Here is the kernel panic log:

    Sat Jan 12 11:04:58 2008
    panic(cpu 0 caller 0x00427BC7): "getPhysicalSegment() out of 32b range 0x12c066000, len 0x1000, class IOGeneralMemoryDescriptor"@/SourceCache/xnu/xnu-1228.0.2/iokit/Kernel/IOMemoryDescriptor.cpp:1471
    Backtrace, Format - Frame : Return Address (4 potential args on stack)
    0x5ade79d8 : 0x12b0e1 (0x455670 0x5ade7a0c 0x133238 0x0)
    0x5ade7a28 : 0x427bc7 (0x49897c 0x2c066000 0x1 0x1000)
    0x5ade7af8 : 0x42b228 (0x7f75000 0x0 0x0 0x7786d000)
    0x5ade7b18 : 0x72bc6c (0x7f75000 0x7786d000 0x0 0x77df308)
    0x5ade7b38 : 0x439254 (0x72bb800 0x6a33cb8 0x7851598 0x8)
    0x5ade7b78 : 0x439e07 (0x7479a0 0x72bb800 0x6a33cb8 0x8)
    0x5ade7bd8 : 0x4379b0 (0x72bb800 0xe 0x5ade7c20 0x0)
    0x5ade7cf8 : 0x4390f1 (0x72bb800 0xe 0x0 0x0)
    0x5ade7d68 : 0x1898e1 (0x72bb800 0xe 0x6a33cb8 0x8)
    0x5ade7db8 : 0x12d165 (0x6a33c90 0x7851570 0x0 0x0)
    0x5ade7df8 : 0x126247 (0x6a33c00 0x0 0x34 0x5ade7ee4)
    0x5ade7f08 : 0x196afc (0x5ade7f44 0x0 0x0 0x0)
    0x5ade7fc8 : 0x19eb34 (0x7d4b960 0x0 0x1a10b5 0x7d4b960)
    Backtrace terminated-invalid frame pointer 0x14785ac8
    Kernel loadable modules in backtrace (with dependencies):
    com.apple.driver.AppleIntelGMAX3100(5.1.8)@0x6fe000->0x7b6fff
    dependency: com.apple.iokit.IONDRVSupport(1.5)@0x6f0000
    dependency: com.apple.iokit.IOPCIFamily(2.4)@0x60d000
    dependency: com.apple.iokit.IOGraphicsFamily(1.5)@0x621000

    BSD process name corresponding to current thread: DVD Player

    Mac OS version:
    9B18

    Kernel version:
    Darwin Kernel Version 9.1.0: Wed Oct 31 17:46:22 PDT 2007; root:xnu-1228.0.2~1/RELEASE_I386
    System model name: MacBook3,1 (Mac-F22788C8)


    Thanks everyone!
     
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  2. mad jew, Jan 17, 2008

    mad jew Moderator emeritus

    mad jew

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    Apr 3, 2004
    Location:
    Adelaide, Australia
    #2
    It's your inbuilt graphics causing the panic, not the DVD Player. It just so happens that DVD Player uses the graphics engine (obviously). If it's a one-off, then I wouldn't worry too much about it.
     
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  3. smes3817, Jan 18, 2008

    smes3817 thread starter macrumors newbie

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    Jan 11, 2008
    #3
    Graphics huh, really? That sucks... It's happened about 3 times now. And it occurs right when I click to open the DVD Player program (not even started playing the movie yet). If it turns out that it IS a problem, is it something I could fix myself by reinstalling the program or doing something else, or would I have to bring it to an Apple store? This is the only problem I've had with my computer so far *knocks on wood*
     
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  4. mad jew, Jan 18, 2008

    mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #4
    Since it's a driver issue, an archive & install may suffice. Back everything up before doing this, although technically that's unnecessary. :)
     
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  5. jegbook, Mar 2, 2008

    jegbook macrumors regular

    Joined:
    Dec 2, 2007
    #5
    I happened to be working on this issue tonight. I, too, have a MacBook with x3100 and 4GB of RAM experiencing kernel panics. I just discovered that a friend of mine has the same MacBook. I popped my 4GB into his computer, and I had to work at, but got the computer to down to close to 1GB of free RAM and launched DVD player and got the KP. Seems to be the graphics driver for the x3100. 95% of the time, it only seems to appear with 4GB of memory installed. Of the 7 or so KP log entries I've seen, they all start with either:
    panic(cpu 0 caller 0x0042928B)
    or
    panic(cpu 0 caller 0x00427BC7)

    Oh, Apple. Sigh. If y'all google the problem, you'll find a lot of traffic on this issue. Everyone keep sending their kernel panic reports to Apple. Call Applecare if you have some time to waste. The more noise that's made, the more likely it will be to get fixed. Many were hopeful that 10.5.2 would fix it, but it didn't, nor the graphics update either.

    And a clean install does no good. Been there, done that. Blech.
    Make waves everyone!!

    I've only heard of one person that claims it doesn't happen to (on Apple forums), but he appears to be the only one.

    VLC Player or other 3rd party DVD player seems the only solution. Front Row causes the same problem. Phooey!
     
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  6. prlwytzkofski, Apr 5, 2008

    prlwytzkofski macrumors newbie

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    Apr 5, 2008
    #6
    dvd player kernel panic

    It's the X3100 graphics that's bad.
    Removed the "AppleIntelGMAX3100VADriver.bundle" extension from the extensions folder.
    And no more kernel panics.....
    Of course also no more video from the dvd player. (green screen)
    Anybody with a solution with respect to the driver?
     
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  7. dlep30, May 6, 2008

    dlep30 macrumors newbie

    Joined:
    Feb 25, 2008
    #7
    I have 4gb of RAM in my 2.4 Ghz Penryn Macbook and I get a kernel panic when opening DVD player as well. Anyone else with the new Macbooks have this issue?
     
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  8. merl1n, May 6, 2008

    merl1n macrumors 65816

    merl1n

    Joined:
    Mar 30, 2008
    Location:
    New Jersey, USA
    #8
    Did you happen to apply the Graphics update (thru Software Update)?

    There were problems with this update affecting certain Mac Laptops with certain graphics cards. I ran into this same problem on a PB 12" 1.5GHZ with an NVidea card. You may be running into the same problem.

    The only recourse I know is doing a fresh install (or an Archive install), followed by updating your system software and apps (Software Update) and NOT installing the graphics update.
     
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  9. dlep30, May 6, 2008

    dlep30 macrumors newbie

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    Feb 25, 2008
    #9
    My assumption would be if the graphics update was in software update I most likely installed it.
    Thanks for the info and possible solution. I have been thinking about archive and install to get rid of the superfluous languages and printer drivers anyway at some point when I get some time. I will see if that fixes the issue.
     
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  10. DFC-Neo, Jun 9, 2008

    DFC-Neo macrumors newbie

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    Jun 9, 2008
    #10
    I got exactly the same problem here with my MB. Bought it right after Leopard came out together with 4GB of RAM from DSP-Memory.
    I had 1-2 kernel panics with an early version of parallels, but that is fixed now. But every time I have used my Mac a while and then start the DVD player i get a kernel panic. Same with Frontrow if starting DVD there. After a reboot it is no problem to start the DVD player.
    I tried to keep the player running all the time, but then I got panics some times after starting from sleep mode.
    No I took out 2GB and everything works fine...

    This is my first Mac and I am quite disapointed as this is not the only problem I got... (But still I will not go back to Microsoft at all :D)
     
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  11. prlwytzkofski, Jun 9, 2008

    prlwytzkofski macrumors newbie

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    Apr 5, 2008
    #11
    Fixed!
    It was the 2x2GIG DRAM that was wrong.
    Installed two new Kingston DRAM modules and my MacBook is as good as new.
    :)
     
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  12. DFC-Neo, Jun 10, 2008

    DFC-Neo macrumors newbie

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    Jun 9, 2008
    #12
    You also had the kernel panic when starting the DVD player?
    But now you have again 2x 2GIG RAM in there? That would be quite strange if all of us got bad memory modules...

    Wasn't there a kind of memory test function at boot time i OS X?
     
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  13. prlwytzkofski, Jun 11, 2008

    prlwytzkofski macrumors newbie

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    Apr 5, 2008
    #13
    Had only panic's with DVD player. Now with different (Kingston) RAM (2x2) all my problems gone. My MacBook seems to be faster as well. (no more colorwheels)
    I did some memory tests, but everytime it said "ok". It was not.
    Try different RAM and see the difference...
     
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  14. DFC-Neo, Jun 14, 2008

    DFC-Neo macrumors newbie

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    Jun 9, 2008
    #14
    What kind of memory did you have the problems with? I got some from dsp-memory.de that are actually tested for Mac :confused:
     
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  15. prlwytzkofski, Jun 15, 2008

    prlwytzkofski macrumors newbie

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    Apr 5, 2008
    #15
    Don't know what brand it was. I was so fed up with the situation that I just threw it away. It was not original apple, although inserted by an apple dealer.
    I just decided to by new memory for 70 euros (what the heck) and it worked. Machine is working flawless!
     
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