kernel panic happens everytime i save contact info on facebook...How do I fix this?

Discussion in 'MacBook' started by macguy08, Jul 1, 2009.

  1. macguy08 macrumors newbie

    Joined:
    Jul 1, 2009
    #1
    I have an iBook G4 14inch running Mac OSX 10.5.7 with 1.42GHz Power PC G4 and 1.5 GB of RAM. I have intego Net Barrier and Virus Barrier X5 installed and running on my laptop. Just yesterday this problem began... but it may have been there longer since i dont update my contact information on facebook every day. I was on facebook updating my contact information on my profile... I hit save and instantly got a kernel panic (I was using firefox at this point). Does anyone know why this is happening and how to fix it?

    I already did a hardware diagnostic using the disc that came with my computer. No problems were found. I also ran a virus scan and no viruses were detected. I tried saving my contact info on facebook in firefox and kept getting a kernel panic. Then I tried it in Safari and got no kernel panic but my firewall started to yell about my cell phone number being sent out. I have no peripherals connected to my mac when this happens so i believe it must be self contained within my laptop.

    Any and all help would be greatly appreciated!

    Here is the log for the kernel panic: (hopefully this log is helpful)

    Tue Jun 30 18:46:05 2009


    Unresolved kernel trap(cpu 0): 0x300 - Data access DAR=0x00000000000000BA PC=0x000000000015AAD0
    Latest crash info for cpu 0:
    Exception state (sv=0x35706500)
    PC=0x0015AAD0; MSR=0x00009030; DAR=0x000000BA; DSISR=0x40000000; LR=0x0015A9AC; R1=0x2FD87C50; XCP=0x0000000C (0x300 - Data access)
    Backtrace:
    0x0015A91C 0x0015C090 0x00145FA4 0x0012ED9C 0x000B1DD4
    Proceeding back via exception chain:
    Exception state (sv=0x35706500)
    previously dumped as "Latest" state. skipping...
    Exception state (sv=0x2a195280)
    PC=0x00000000; MSR=0x0000D030; DAR=0x00000000; DSISR=0x00000000; LR=0x00000000; R1=0x00000000; XCP=0x00000000 (Unknown)

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    9J61

    Kernel version:
    Darwin Kernel Version 9.7.0: Tue Mar 31 22:54:29 PDT 2009; root:xnu-1228.12.14~1/RELEASE_PPC
    System model name: PowerBook6,7

    System uptime in nanoseconds: 6268121380736
    unloaded kexts:
    com.apple.driver.AppleHIDMouse 1.2.3f1 - last unloaded 71658342428
    loaded kexts:
    com.intego.iokit.VirusBarrierService 10.5.8
    com.intego.kext.AppBarrierKPI 2.1
    com.intego.kext.NetBarrierKPI 10.5.2
    com.intego.driver.IntegoSocketFilterManager 1.0
    com.apple.driver.AppleBluetoothHIDMouse 1.2.3f1 - last loaded 2913658005
    com.apple.driver.AppleHIDMouse 1.2.3f1
    com.apple.driver.IOBluetoothHIDDriver 2.1.6f8
    com.apple.filesystems.autofs 2.0.2
    com.apple.driver.AppleTAS3004Audio 2.5.8f1
    com.apple.iokit.IOBluetoothSerialManager 2.1.6f8
    com.apple.driver.AudioIPCDriver 1.0.6
    com.apple.driver.InternalModemSupport 2.4.0
    com.apple.driver.MotorolaSM56K 1.3.9
    com.apple.driver.Portable_PlatformMonitor 1.8.7d5
    com.apple.ATIRadeon9700 5.4.4
    com.apple.driver.AppleADBButtons 3.0
    com.apple.driver.AppleThermal 1.0.1f2
    com.apple.driver.IOI2CADT746x 1.0.10f1
    com.apple.AppleOnboardDisplay 1.14.0
    com.apple.iokit.IOFireWireIP 1.7.7
    com.apple.driver.AppleSCCSerial 1.3.2
    com.apple.driver.AppleHWSensor 1.9d0
    com.apple.driver.AppleHWClock 1.5.2d0
    com.apple.driver.AppleTexasAudio 2.5.8f1
    com.apple.driver.AppleTexas2Audio 2.5.8f1
    com.apple.driver.AppleDACAAudio 2.5.8f1
    com.apple.driver.AppleK2Driver 1.7.2f1
    com.apple.driver.AppleI2S 1.0.1f1
    com.apple.driver.CSRUSBBluetoothHCIController 2.1.6f8
    com.apple.driver.AppleUSBTrackpad 1.7.4f1
    com.apple.driver.CSRHIDTransitionDriver 2.1.6f8
    com.apple.driver.AppleFileSystemDriver 1.1.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.0.9
    com.apple.iokit.SCSITaskUserClient 2.0.9
    com.apple.driver.AppleADBKeyboard 2.3.9
    com.apple.driver.XsanFilter 2.7.91
    com.apple.iokit.IOATAPIProtocolTransport 1.5.2
    com.apple.iokit.IOATABlockStorage 2.0.5
    com.apple.driver.AppleUSBHub 3.4.0
    com.apple.iokit.IOUSBUserClient 3.3.1
    com.apple.driver.ApplePMU 2.5.6d2
    com.apple.driver.AppleGPIO 1.3.0d0
    com.apple.iokit.AppleMediaBay 1.0.2f1
    com.apple.driver.KeyLargoATA 1.1.1f1
    com.apple.driver.AppleVIA 1.5.1d1
    com.apple.driver.MacIOGPIO 1.3.0d0
    com.apple.driver.AppleMPIC 1.5.3
    com.apple.driver.IOI2CMotionSensor 2.1.1d2
    com.apple.driver.AppleI2C 4.0.0d2
    com.apple.driver.IOI2CControllerPPC 1.1.1d2
    com.apple.iokit.AppleGMACEthernet 1.5.7f1
    com.apple.driver.AppleFWOHCI 3.8.2
    com.apple.driver.AppleKauaiATA 1.2.1f4
    com.apple.driver.AppleUSBEHCI 3.4.3
    com.apple.driver.AppleUSBOHCI 3.3.5
    com.apple.driver.AirPortBrcm43xx 363.35.0
    com.apple.driver.AppleKeyLargo 1
     
  2. iLog.Genius macrumors 601

    iLog.Genius

    Joined:
    Feb 24, 2009
    Location:
    Toronto, Ontario
    #2
    The first thing I would do is to disable all security software and then try it again. If the problem still persists, I'd recommend deleting Firefox and reinstalling since it only happens with that application. Try that and post back and we'll go from there.
     
  3. macguy08 thread starter macrumors newbie

    Joined:
    Jul 1, 2009
    #3
    ok... i disabled virus barrier X5 and Net Barrier X5.... I went to my contact info on facebook and hit save...nothing bad happened... everything was normal. So i turned on Virus Barrier X5 and did the same thing again... nothing bad happened. Then I disabled Virus Barrier and Enabled Net Barrier and did the same procedure on facebook... this resulted in a kernel panic. So it appears that Net Barrier X5 is causing this... do you have any suggestions about what i should do next to try to resolve this?

    btw...I just want to make sure there isnt an underlying problem... i dont update contact info very often so i could work around this problem but i just want to know there isnt anything else thats wrong.
     
  4. iLog.Genius macrumors 601

    iLog.Genius

    Joined:
    Feb 24, 2009
    Location:
    Toronto, Ontario
    #4
    Everyone will have their own opinion but security software on Mac's cause more problems then they solve. There is no need for any of it...yet since there aren't any known viruses out there so I'd just remove them completely. I remember dealing with someone with anti-virus software and Time Machine - anti-virus tends not to work well with Time Machine where it won't allow the user to backup anything.
     
  5. MultiFinder17 macrumors 68000

    MultiFinder17

    Joined:
    Jan 8, 2008
    Location:
    Tampa, Florida
    #5
    Personally, I'd just get rid of it for now. There's no real good reason to have antivirus software running on a Mac these days, unless you want to keep from passing viruses between windows machines in emails or something.
     
  6. macguy08 thread starter macrumors newbie

    Joined:
    Jul 1, 2009
    #6
    alright.... well this is the first problem ive had with virus protection software... thanks for the advise.... i will probably get rid of it when my subscription to updates runs out. Thanks for the help!

    Speaking of time machine... is there any easy way to remove older backups so it doesn't hog up tons of room on my external harddrive? I also edit video so the space on my external drive is very precious to me and I dont want to have it hogged up with old backups if they arent necessary... any ideas about this?
     
  7. iLog.Genius macrumors 601

    iLog.Genius

    Joined:
    Feb 24, 2009
    Location:
    Toronto, Ontario
    #7
    Not that I'm aware of. I'm not really trained on wireless multimedia. If I remember, Time Machine saves it's backups at bundles (one file) so you really can't get in there and delete backup points. If you're worried about storage, Time Machine will delete the oldest backup if it needs space so that shouldn't be a problem.
     
  8. macguy08 thread starter macrumors newbie

    Joined:
    Jul 1, 2009
    #8
    yeah thats what it looked like to me... i just dont want to run out of room cause once the disk is full i wont be able to save video stuff to it since time machine will be using it all up.... i guess i will google that one...ah the joys of technology haha
     

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