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Kernel Panic Meaning ??

L

LeoH21

macrumors newbie
Original poster
May 21, 2017
22
1
Hey everyone,



My MacBook has had a Kernel Panic twice in 3 days now, here is the log below, can anyone advise me on what the cause could be? Is it hardware related??



Code: 
Anonymous UUID:       D2DF73AF-163C-4C8F-9032-E54BEAD2FC46


Sun May 21 15:07:06 2017


*** Panic Report ***

panic(cpu 2 caller 0xffffff800336c0df): initproc exited  -- exit reason namespace 2 subcode 0xa description: none


uuid info:

 0x11cb10000 uuid = <322c06b7-8878-311d-888c-c8fd2ca96ff3>

 0x10e7b5000 uuid = <acffe021-d0e3-316c-b168-1880d8c8fd1d>


Thread 2 crashed


RAX: 0x000000010e7b5000, RBX: 0x00007fffbb1e5108, RCX: 0x00007fffbb1e5108, RDX: 0x000000011cb4f978

RSP: 0x0000700002835db0, RBP: 0x0000700002835db0, RSI: 0x00000000000016f7, RDI: 0x000000011cb52b18

R8:  0x00007fffbb1e5139, R9:  0x00007000028361c0, R10: 0x0000000004001080, R11: 0x000000010e7f9188

R12: 0x000000011cb52b18, R13: 0x00007fc4ef83da00, R14: 0x00000000000016f7, R15: 0x000000011cb4f978

RFL: 0x0000000000010206, RIP: 0x000000011cb23fd4, CS:  0x000000000000002b, SS:  0x0000000000000023


Thread 0: 0xffffff8023e5a930

  0x00007fffbb310386

    Could not read LR from frame at 0x0000700002730ca8


Thread 1: 0xffffff8023e60078

  0x00007fffbb3181e6

  0x00007fffbb1c124f

  0x0000000000000000


Thread 2: 0xffffff802a31d748

  0x000000011cb23fd4

  0x000000011cb2cf8b

  0x000000011cb1486d

  0x00007fffbb1e5282

  0x000000010e7f9188

  0x000000010e7d7082

  0x000000010e7e5e09

  0x00007fffbb1b38fc

  0x00007fffbb1c8a16

  0x00007fffbb1bea6c

  0x00007fffbb1b613b

  0x00007fffbb1c97db

  0x00007fffbb1bc306

  0x00007fffbb1ca24c

  0x00007fffbb1cd27a

  0x00007fffbb40247b

  0x00007fffbb40207d

  0x000000010e80b000


Thread 3: 0xffffff802e2f1028

  0x00007fffbb3196ae

  0x00007fffbb1c8a16

  0x00007fffbb1bea6c

  0x00007fffbb1b613b

  0x00007fffbb1c97db

  0x00007fffbb1bc306

  0x00007fffbb1b56b5

  0x00007fffbb1b548c

  0x00007fffbb4025a2

  0x00007fffbb40207d

  0x0000000000000000


Thread 4: 0xffffff802e3fb498

  0x00007fffbb402070



Mac OS version:

16F73


Kernel version:

Darwin Kernel Version 16.6.0: Fri Apr 14 16:21:16 PDT 2017; root:xnu-3789.60.24~6/RELEASE_X86_64

Kernel UUID: FB2170A8-257D-3C64-B14D-BC06CC94E34C

System model name: MacBookPro11,5 (Mac-06F11F11946D27C5)

Root disk errors: "Could not recover SATA HDD after 5 attempts. Terminating."

Model: MacBookPro11,5, BootROM MBP114.0172.B16, 4 processors, Intel Core i7, 2.8 GHz, 16 GB, SMC 2.30f2

Graphics: AMD Radeon R9 M370X, AMD Radeon R9 M370X, PCIe, 2048 MB

Graphics: Intel Iris Pro, Intel Iris Pro, Built-In

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x152), Broadcom BCM43xx 1.0 (7.21.171.126.1a2)

Bluetooth: Version 5.0.4f18, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM1024G, 1 TB

USB Device: USB 3.0 Bus

USB Device: Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1
 
Last edited by a moderator:
LeoH21 said:
Root disk errors: "Could not recover SATA HDD after 5 attempts. Terminating."
Click to expand...

This business here looks like something is up with your drive. Aside from the KP, what other symptoms are you seeing?

What does Disk Utility say about your drive?
 
This looks like it might have something to do with it:
Root disk errors: "Could not recover SATA HDD after 5 attempts. Terminating."

Does it have AppleCare?
Is there a brick-n-mortar Apple Store anywhere nearby?

Might be worth having the Genius Bar check it out.
If you go, print out the panic report above and let them see it.
 
Thank you for the reply. Disk utility says its fine. I have also tried restarting the machine and holding on to D and running the Apple Diagnostics which also comes back as fine.

The only behaviour I am seeing is these Kernel Panics. Nothing else to note.
 
Does anyone know what "Root disk errors: "Could not recover SATA HDD after 5 attempts. Terminating." actually means??

There is an Apple Store nearby. I am just hoping it is not hardware related.
 
It looks like you have the mid-2015 15" MBP. While the "Could not recover SATA HDD after 5 attempts" would seem in error since the drive is neither SATA nor a HDD, I wouldn't be surprised if that part of the OS hasn't been updated to have it's error messages corrected.

You should try running diagnostics. If it is a SSD error, it should show up there.
https://support.apple.com/en-us/HT202731

If the diagnostics pass, you can try to see if you can run in safe mode. If you can, it's likely some software you've installed.
https://support.apple.com/en-us/HT201262

If it is the SSD, you should go to Apple.
 
treekram said:
It looks like you have the mid-2015 15" MBP. While the "Could not recover SATA HDD after 5 attempts" would seem in error since the drive is neither SATA nor a HDD, I wouldn't be surprised if that part of the OS hasn't been updated to have it's error messages corrected.

You should try running diagnostics. If it is a SSD error, it should show up there.
https://support.apple.com/en-us/HT202731

If the diagnostics pass, you can try to see if you can run in safe mode. If you can, it's likely some software you've installed.
https://support.apple.com/en-us/HT201262

If it is the SSD, you should go to Apple.
Click to expand...


THANK you for the reply.

The Apple Diagnostics came back fine and I can run in safe mode. Does this mean I can rule out hardware ?
 
LeoH21 said:
THANK you for the reply.

The Apple Diagnostics came back fine and I can run in safe mode. Does this mean I can rule out hardware ?
Click to expand...

If you can run in safe mode, it's very likely software, not hardware. If you have an idea what you've installed recently that's caused the issue, you can disable or remove it and try running in the normal mode. If there's no software that you've recently installed, perhaps a recent OS upgrade or update is causing an incompatibility issue. If you need help figuring out what software may be an issue, you can download and run EtreCheck. If you need help with the results, post it here.

https://etrecheck.com/
 
treekram said:
If you can run in safe mode, it's very likely software, not hardware. If you have an idea what you've installed recently that's caused the issue, you can disable or remove it and try running in the normal mode. If there's no software that you've recently installed, perhaps a recent OS upgrade or update is causing an incompatibility issue. If you need help figuring out what software may be an issue, you can download and run EtreCheck. If you need help with the results, post it here.

https://etrecheck.com/
Click to expand...
Thank you for the reply,

I have not installed anything new for a while. However, this mid 2015 MacBook Pro is a Time Machine restore of my 2016 touch bar MacBook Pro. Could this be the issue? that I have used a time machine restore of a different model?

EtreCheck came back with the following, which I assume means everything is ok :
Code: 
EtreCheck version: 3.3 (383)

Report generated 2017-05-22 08:37:48

Download EtreCheck from https://etrecheck.com

Runtime: 1:37

Performance: Excellent



Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.



Problem: Computer is restarting



Hardware Information: ⓘ

    MacBook Pro (Retina, 15-inch, Mid 2015)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro11,5

    1 2.8 GHz Intel Core i7 (i7-4980HQ) CPU: 4-core

    16 GB RAM Not upgradeable

        BANK 0/DIMM0

            8 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            8 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en0: 802.11 a/b/g/n/ac

    Battery: Health = Normal - Cycle count = 236


Video Information: ⓘ

    AMD Radeon R9 M370X - VRAM: 2048 MB

    Intel Iris Pro - VRAM: 1536 MB

        Color LCD 2880 x 1800


System Software: ⓘ

    macOS Sierra  10.12.5 (16F73) - Time since boot: about 8 hours


Disk Information: ⓘ

    APPLE SSD SM1024G disk0 : (1 TB) (Solid State - TRIM: Yes)

    [Show SMART report]

        EFI (disk0s1 - MS-DOS FAT32) <not mounted> : 210 MB

        Macintosh HD (disk0s2 - Journaled HFS+) /  [Startup]: 999.70 GB (800.73 GB free)

        Recovery HD (disk0s3 - Journaled HFS+) <not mounted>  [Recovery]: 650 MB


USB Information: ⓘ

    Apple Inc. Apple Internal Keyboard / Trackpad

    Broadcom Corp. Bluetooth USB Host Controller


Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus


Gatekeeper: ⓘ

    Anywhere


Kernel Extensions: ⓘ

        /Library/Extensions

    [loaded]    at.obdev.nke.LittleSnitch (3.7.3 - SDK 10.11) [Lookup]



System Launch Agents: ⓘ

    [not loaded]    6 Apple tasks

    [loaded]    166 Apple tasks

    [running]    110 Apple tasks


System Launch Daemons: ⓘ

    [not loaded]    40 Apple tasks

    [loaded]    173 Apple tasks

    [running]    103 Apple tasks


Launch Agents: ⓘ

    [running]    at.obdev.LittleSnitchUIAgent.plist ((null) - installed 2017-02-10) [Lookup]

    [not loaded]    com.adobe.AAM.Updater-1.0.plist ((null) - installed 2017-04-12) [Lookup]


Launch Daemons: ⓘ

    [running]    at.obdev.littlesnitchd.plist ((null) - installed 2017-02-10) [Lookup]

    [running]    com.adobe.adobeupdatedaemon.plist ((null) - installed 2017-01-27) [Lookup]

    [running]    com.adobe.agsservice.plist ((null) - installed 2017-03-10) [Lookup]

    [loaded]    com.adobe.fpsaud.plist (Unknown - installed 2017-04-17) [Lookup]

    [running]    com.malwarebytes.HelperTool.plist ((null) - installed 2017-03-11) [Lookup]

    [running]    com.microsoft.autoupdate.helper.plist ((null) - installed 2017-01-14) [Lookup]

    [loaded]    com.microsoft.office.licensingV2.helper.plist ((null) - installed 2015-08-15) [Lookup]


User Launch Agents: ⓘ

    [loaded]    com.adobe.AAM.Updater-1.0.plist ((null) - installed 2017-04-12) [Lookup]

    [loaded]    com.cisco.videoguard7.plist (Shell script - installed 2017-04-29)

    [loaded]    com.cisco.videoguard7.uninstall.plist (Shell script - installed 2017-04-29)

    [running]    com.cisco.videoguardmonitor.plist (Shell script - installed 2017-04-29)

    [loaded]    com.google.keystone.agent.plist ((null) - installed 2017-03-29) [Lookup]

    [loaded]    com.redgiantsoftware.updater.plist ((null) - installed 2017-04-29)


User Login Items: ⓘ

    iTunesHelper    Application  (installed 2017-05-16)

        (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    SpeechSynthesisServer    Application

        (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)


Internet Plug-ins: ⓘ

    FlashPlayer-10.6: 25.0.0.163 (installed 2017-04-22) [Lookup]

    Flash Player: 25.0.0.163 (installed 2017-04-22) Outdated! Update

    QuickTime Plugin: 7.7.3 (installed 2017-05-16)

    JavaAppletPlugin: Java 8 Update 121 build 13 (installed 2017-02-05) Check version

    AdobeAAMDetect: 3.0.0.0 (installed 2017-01-27) [Lookup]



Safari Extensions: ⓘ

    [not loaded]    uBlock - Chris Aljoudi - https://chrismatic.io/ (installed 2017-01-14)


3rd Party Preference Panes: ⓘ

    Flash Player (installed 2017-04-17) [Lookup]

    Java (installed 2016-12-13) [Lookup]


Time Machine: ⓘ

    Skip System Files: NO

    Auto backup: YES

    Volumes being backed up:

    Destinations:

        Time Machine [Local]

        Total size: 614.49 GB

        Total number of backups: 6

        Oldest backup: 16/05/2017, 21:43

        Last backup: 21/05/2017, 16:41

        Size of backup disk: Excellent

            Backup size 614.49 GB > (Disk size 0 B X 3)


Top Processes by CPU: ⓘ

        35%       Mail

        16%       kernel_task

        5%       WindowServer

        3%       mdworker(18)

        3%       mds_stores


Top Processes by Memory: ⓘ

    1.26 GB       kernel_task

    1.14 GB       softwareupdated

    541 MB        mdworker(18)

    344 MB        com.apple.WebKit.WebContent(2)

    311 MB        Mail


Top Processes by Network Use: ⓘ

    Input         Output        Process name

    431 MB        218 KB        Mail

    844 KB        77 KB         com.apple.WebKi

    252 KB        33 KB         mDNSResponder

    47 KB         98 KB         apsd

    5 KB          41 KB         assistantd


Top Processes by Energy Use: ⓘ

    24.30    Safari

    21.88    Mail

    13.70    WindowServer

      2.34    mds_stores

      1.58    launchd


Virtual Memory Information: ⓘ

    9.10 GB       Available RAM

    3.28 GB       Free RAM

    6.90 GB       Used RAM

    5.82 GB       Cached files

    0 B           Swap Used


Diagnostics Information: ⓘ

    2017-05-21 23:49:21    Self test - passed
 
Last edited by a moderator:
I would try uninstalling Little Snitch and try running the computer in normal mode. That seems like the most obvious candidate.

Generally, a restore from one Mac to another should work - there are exceptions when the Mac being restored to was not meant to run the OS from the backup Mac. You could also have an issue where the 3rd-party software installed had a hardware dependency and the hardware on the restored computer was different.

Did you do your restore by booting into the Recovery partition doing the restore from there?
 
This seems to be a rare problem, as I don't see widespread complaints on SSD failure.
But mine did fail. Was running fine for the most part for the past 3 years. Then today the computer froze. I thought it's another one of those Xcode 9 stunts... The laptop auto restarted and the kernel panic report contained the message

"Could not recover SATA HDD after 5 attempts"

I used it as normal and an hour or so later it happened again. It froze, restarted and then gave me a kernel panic report. I decided to look the above message up, and 30 minutes later the computer froze again, and on restart it gave me the folder icon signifying that it can no longer find the OS. Took it to the Apple Store and they confirm that the system is not seeing the drive...

Late 2013 13" rMBP. Samsung SSAUX 256GB SSD.
 
My wife's MBP15 (same model) is experiencing the same exact issue. We stopped performing TM backups to the external HDD to rule that out, but even than, it is occasionally freezing. It usually happens after recovering from the sleep. Her laptop has AppleCare, so we might try going that route after the Holiday's.
 
mlody said:
My wife's MBP15 (same model) is experiencing the same exact issue. We stopped performing TM backups to the external HDD to rule that out, but even than, it is occasionally freezing. It usually happens after recovering from the sleep. Her laptop has AppleCare, so we might try going that route after the Holiday's.
Click to expand...

Did anything useful come up? I'm getting kernel panics 2 a week. ssd seems fine.. no software installed lately but doing more time maschine backups
 
TP18 said:
Did anything useful come up? I'm getting kernel panics 2 a week. ssd seems fine.. no software installed lately but doing more time maschine backups
Click to expand...

My kernel panics stopped after I stopped using an external hdd for time machine backups. Since not a lot if changing on my laptop, I am fine backing it up once a week or so.
 
Audit13 said:
Are you able to pull up the log to see what caused the panic?
Click to expand...

Hi If you want to have a look I posted them here: Wednesday at 2:48 PM

Would be very grateful! Thanks.
[doublepost=1548143699][/doublepost]
mlody said:
My kernel panics stopped after I stopped using an external hdd for time machine backups. Since not a lot if changing on my laptop, I am fine backing it up once a week or so.
Click to expand...

Ok wow. I have also stopped doing automatic time machine updates. and since then I get a lot less crashes (fingers crossed). My Backups go back a year I think.. Thinking of starting a new one. don't know if that might solve the problem.. but then there are the localsnaps which I also should delete when starting new I suppose. To make everything clean.
 
Hello,
I had the exact same issue from last week on
MacBook Pro 15″ 2014 – 2,5 GHz Intel Core i7 – 16 Go – 512 Go – NVIDIA GeForce GT 750M

Same error in kernel panic log : “Could not recover SATA HDD after 5 attempts. Terminating”.

I make diag on my mac with Apple ASD 3S162 (Apple Service Diagnostic) : the diag tool used by Apple in repair center : the test found nothing.

MAYBE A guy found a solution :
trxtraveller.com

Finally solved on Mac how to fix Could not recover SATA HDD after 5 attempts terminating error - TRX Traveller

Finally solved on Mac how to fix Could not recover SATA HDD after 5 attempts terminating error. The problems it was causing with my Mac:
trxtraveller.com trxtraveller.com

The guy explains that he has exactly the same symptoms as me and that he solved the kernel panic by installing "Mac Fans Control" because the fan control is no longer done correctly ... causing the processor to overheat triggering the system emergency stop......
So in fact, its an HARDWARE BUG or system drivers BUG on fans ???
 
I was having the same problem with my 2013 MBP. Even gave it to Apple to diagnose, no luck there. Problem disappeared when I replaced the SSD. Happened every time the machine was bumped.
 
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