Kernel Panic Meaning ??

Discussion in 'MacBook Pro' started by LeoH21, May 21, 2017.

  1. LeoH21, May 21, 2017
    Last edited by a moderator: May 22, 2017

    LeoH21 macrumors newbie

    Joined:
    May 21, 2017
    #1
    Hey everyone,



    My MacBook has had a Kernel Panic twice in 3 days now, here is the log below, can anyone advise me on what the cause could be? Is it hardware related??



    Code:
    Anonymous UUID:       D2DF73AF-163C-4C8F-9032-E54BEAD2FC46
    
    
    Sun May 21 15:07:06 2017
    
    
    *** Panic Report ***
    
    panic(cpu 2 caller 0xffffff800336c0df): initproc exited  -- exit reason namespace 2 subcode 0xa description: none
    
    
    uuid info:
    
     0x11cb10000 uuid = <322c06b7-8878-311d-888c-c8fd2ca96ff3>
    
     0x10e7b5000 uuid = <acffe021-d0e3-316c-b168-1880d8c8fd1d>
    
    
    Thread 2 crashed
    
    
    RAX: 0x000000010e7b5000, RBX: 0x00007fffbb1e5108, RCX: 0x00007fffbb1e5108, RDX: 0x000000011cb4f978
    
    RSP: 0x0000700002835db0, RBP: 0x0000700002835db0, RSI: 0x00000000000016f7, RDI: 0x000000011cb52b18
    
    R8:  0x00007fffbb1e5139, R9:  0x00007000028361c0, R10: 0x0000000004001080, R11: 0x000000010e7f9188
    
    R12: 0x000000011cb52b18, R13: 0x00007fc4ef83da00, R14: 0x00000000000016f7, R15: 0x000000011cb4f978
    
    RFL: 0x0000000000010206, RIP: 0x000000011cb23fd4, CS:  0x000000000000002b, SS:  0x0000000000000023
    
    
    Thread 0: 0xffffff8023e5a930
    
      0x00007fffbb310386
    
        Could not read LR from frame at 0x0000700002730ca8
    
    
    Thread 1: 0xffffff8023e60078
    
      0x00007fffbb3181e6
    
      0x00007fffbb1c124f
    
      0x0000000000000000
    
    
    Thread 2: 0xffffff802a31d748
    
      0x000000011cb23fd4
    
      0x000000011cb2cf8b
    
      0x000000011cb1486d
    
      0x00007fffbb1e5282
    
      0x000000010e7f9188
    
      0x000000010e7d7082
    
      0x000000010e7e5e09
    
      0x00007fffbb1b38fc
    
      0x00007fffbb1c8a16
    
      0x00007fffbb1bea6c
    
      0x00007fffbb1b613b
    
      0x00007fffbb1c97db
    
      0x00007fffbb1bc306
    
      0x00007fffbb1ca24c
    
      0x00007fffbb1cd27a
    
      0x00007fffbb40247b
    
      0x00007fffbb40207d
    
      0x000000010e80b000
    
    
    Thread 3: 0xffffff802e2f1028
    
      0x00007fffbb3196ae
    
      0x00007fffbb1c8a16
    
      0x00007fffbb1bea6c
    
      0x00007fffbb1b613b
    
      0x00007fffbb1c97db
    
      0x00007fffbb1bc306
    
      0x00007fffbb1b56b5
    
      0x00007fffbb1b548c
    
      0x00007fffbb4025a2
    
      0x00007fffbb40207d
    
      0x0000000000000000
    
    
    Thread 4: 0xffffff802e3fb498
    
      0x00007fffbb402070
    
    
    
    Mac OS version:
    
    16F73
    
    
    Kernel version:
    
    Darwin Kernel Version 16.6.0: Fri Apr 14 16:21:16 PDT 2017; root:xnu-3789.60.24~6/RELEASE_X86_64
    
    Kernel UUID: FB2170A8-257D-3C64-B14D-BC06CC94E34C
    
    System model name: MacBookPro11,5 (Mac-06F11F11946D27C5)
    
    Root disk errors: "Could not recover SATA HDD after 5 attempts. Terminating."
    
    Model: MacBookPro11,5, BootROM MBP114.0172.B16, 4 processors, Intel Core i7, 2.8 GHz, 16 GB, SMC 2.30f2
    
    Graphics: AMD Radeon R9 M370X, AMD Radeon R9 M370X, PCIe, 2048 MB
    
    Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
    
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120
    
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120
    
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x152), Broadcom BCM43xx 1.0 (7.21.171.126.1a2)
    
    Bluetooth: Version 5.0.4f18, 3 services, 27 devices, 1 incoming serial ports
    
    Network Service: Wi-Fi, AirPort, en0
    
    Serial ATA Device: APPLE SSD SM1024G, 1 TB
    
    USB Device: USB 3.0 Bus
    
    USB Device: Card Reader
    
    USB Device: Apple Internal Keyboard / Trackpad
    
    USB Device: Bluetooth USB Host Controller
    
    Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1
     
  2. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #2
    This business here looks like something is up with your drive. Aside from the KP, what other symptoms are you seeing?

    What does Disk Utility say about your drive?
     
  3. Fishrrman macrumors G5

    Fishrrman

    Joined:
    Feb 20, 2009
    #3
    This looks like it might have something to do with it:
    Root disk errors: "Could not recover SATA HDD after 5 attempts. Terminating."

    Does it have AppleCare?
    Is there a brick-n-mortar Apple Store anywhere nearby?

    Might be worth having the Genius Bar check it out.
    If you go, print out the panic report above and let them see it.
     
  4. LeoH21 thread starter macrumors newbie

    Joined:
    May 21, 2017
    #4
    Thank you for the reply. Disk utility says its fine. I have also tried restarting the machine and holding on to D and running the Apple Diagnostics which also comes back as fine.

    The only behaviour I am seeing is these Kernel Panics. Nothing else to note.
     
  5. LeoH21 thread starter macrumors newbie

    Joined:
    May 21, 2017
    #5
    Does anyone know what "Root disk errors: "Could not recover SATA HDD after 5 attempts. Terminating." actually means??

    There is an Apple Store nearby. I am just hoping it is not hardware related.
     
  6. treekram macrumors 65816

    Joined:
    Nov 9, 2015
    Location:
    Honolulu HI
    #6
    It looks like you have the mid-2015 15" MBP. While the "Could not recover SATA HDD after 5 attempts" would seem in error since the drive is neither SATA nor a HDD, I wouldn't be surprised if that part of the OS hasn't been updated to have it's error messages corrected.

    You should try running diagnostics. If it is a SSD error, it should show up there.
    https://support.apple.com/en-us/HT202731

    If the diagnostics pass, you can try to see if you can run in safe mode. If you can, it's likely some software you've installed.
    https://support.apple.com/en-us/HT201262

    If it is the SSD, you should go to Apple.
     
  7. LeoH21 thread starter macrumors newbie

    Joined:
    May 21, 2017
    #7

    THANK you for the reply.

    The Apple Diagnostics came back fine and I can run in safe mode. Does this mean I can rule out hardware ?
     
  8. treekram macrumors 65816

    Joined:
    Nov 9, 2015
    Location:
    Honolulu HI
    #8
    If you can run in safe mode, it's very likely software, not hardware. If you have an idea what you've installed recently that's caused the issue, you can disable or remove it and try running in the normal mode. If there's no software that you've recently installed, perhaps a recent OS upgrade or update is causing an incompatibility issue. If you need help figuring out what software may be an issue, you can download and run EtreCheck. If you need help with the results, post it here.

    https://etrecheck.com/
     
  9. duervo macrumors 68020

    duervo

    Joined:
    Feb 5, 2011
  10. LeoH21, May 22, 2017
    Last edited by a moderator: May 22, 2017

    LeoH21 thread starter macrumors newbie

    Joined:
    May 21, 2017
    #10
    Thank you for the reply,

    I have not installed anything new for a while. However, this mid 2015 MacBook Pro is a Time Machine restore of my 2016 touch bar MacBook Pro. Could this be the issue? that I have used a time machine restore of a different model?

    EtreCheck came back with the following, which I assume means everything is ok :
    Code:
    EtreCheck version: 3.3 (383)
    
    Report generated 2017-05-22 08:37:48
    
    Download EtreCheck from https://etrecheck.com
    
    Runtime: 1:37
    
    Performance: Excellent
    
    
    
    Click the [Lookup] links for more information from Apple Support Communities.
    
    Click the [Details] links for more information about that line.
    
    
    
    Problem: Computer is restarting
    
    
    
    Hardware Information: ⓘ
    
        MacBook Pro (Retina, 15-inch, Mid 2015)
    
        [Technical Specifications] - [User Guide] - [Warranty & Service]
    
        MacBook Pro - model: MacBookPro11,5
    
        1 2.8 GHz Intel Core i7 (i7-4980HQ) CPU: 4-core
    
        16 GB RAM Not upgradeable
    
            BANK 0/DIMM0
    
                8 GB DDR3 1600 MHz ok
    
            BANK 1/DIMM0
    
                8 GB DDR3 1600 MHz ok
    
        Bluetooth: Good - Handoff/Airdrop2 supported
    
        Wireless:  en0: 802.11 a/b/g/n/ac
    
        Battery: Health = Normal - Cycle count = 236
    
    
    Video Information: ⓘ
    
        AMD Radeon R9 M370X - VRAM: 2048 MB
    
        Intel Iris Pro - VRAM: 1536 MB
    
            Color LCD 2880 x 1800
    
    
    System Software: ⓘ
    
        macOS Sierra  10.12.5 (16F73) - Time since boot: about 8 hours
    
    
    Disk Information: ⓘ
    
        APPLE SSD SM1024G disk0 : (1 TB) (Solid State - TRIM: Yes)
    
        [Show SMART report]
    
            EFI (disk0s1 - MS-DOS FAT32) <not mounted> : 210 MB
    
            Macintosh HD (disk0s2 - Journaled HFS+) /  [Startup]: 999.70 GB (800.73 GB free)
    
            Recovery HD (disk0s3 - Journaled HFS+) <not mounted>  [Recovery]: 650 MB
    
    
    USB Information: ⓘ
    
        Apple Inc. Apple Internal Keyboard / Trackpad
    
        Broadcom Corp. Bluetooth USB Host Controller
    
    
    Thunderbolt Information: ⓘ
    
        Apple Inc. thunderbolt_bus
    
    
    Gatekeeper: ⓘ
    
        Anywhere
    
    
    Kernel Extensions: ⓘ
    
            /Library/Extensions
    
        [loaded]    at.obdev.nke.LittleSnitch (3.7.3 - SDK 10.11) [Lookup]
    
    
    
    System Launch Agents: ⓘ
    
        [not loaded]    6 Apple tasks
    
        [loaded]    166 Apple tasks
    
        [running]    110 Apple tasks
    
    
    System Launch Daemons: ⓘ
    
        [not loaded]    40 Apple tasks
    
        [loaded]    173 Apple tasks
    
        [running]    103 Apple tasks
    
    
    Launch Agents: ⓘ
    
        [running]    at.obdev.LittleSnitchUIAgent.plist ((null) - installed 2017-02-10) [Lookup]
    
        [not loaded]    com.adobe.AAM.Updater-1.0.plist ((null) - installed 2017-04-12) [Lookup]
    
    
    Launch Daemons: ⓘ
    
        [running]    at.obdev.littlesnitchd.plist ((null) - installed 2017-02-10) [Lookup]
    
        [running]    com.adobe.adobeupdatedaemon.plist ((null) - installed 2017-01-27) [Lookup]
    
        [running]    com.adobe.agsservice.plist ((null) - installed 2017-03-10) [Lookup]
    
        [loaded]    com.adobe.fpsaud.plist (Unknown - installed 2017-04-17) [Lookup]
    
        [running]    com.malwarebytes.HelperTool.plist ((null) - installed 2017-03-11) [Lookup]
    
        [running]    com.microsoft.autoupdate.helper.plist ((null) - installed 2017-01-14) [Lookup]
    
        [loaded]    com.microsoft.office.licensingV2.helper.plist ((null) - installed 2015-08-15) [Lookup]
    
    
    User Launch Agents: ⓘ
    
        [loaded]    com.adobe.AAM.Updater-1.0.plist ((null) - installed 2017-04-12) [Lookup]
    
        [loaded]    com.cisco.videoguard7.plist (Shell script - installed 2017-04-29)
    
        [loaded]    com.cisco.videoguard7.uninstall.plist (Shell script - installed 2017-04-29)
    
        [running]    com.cisco.videoguardmonitor.plist (Shell script - installed 2017-04-29)
    
        [loaded]    com.google.keystone.agent.plist ((null) - installed 2017-03-29) [Lookup]
    
        [loaded]    com.redgiantsoftware.updater.plist ((null) - installed 2017-04-29)
    
    
    User Login Items: ⓘ
    
        iTunesHelper    Application  (installed 2017-05-16)
    
            (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    
        SpeechSynthesisServer    Application
    
            (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
    
    
    Internet Plug-ins: ⓘ
    
        FlashPlayer-10.6: 25.0.0.163 (installed 2017-04-22) [Lookup]
    
        Flash Player: 25.0.0.163 (installed 2017-04-22) Outdated! Update
    
        QuickTime Plugin: 7.7.3 (installed 2017-05-16)
    
        JavaAppletPlugin: Java 8 Update 121 build 13 (installed 2017-02-05) Check version
    
        AdobeAAMDetect: 3.0.0.0 (installed 2017-01-27) [Lookup]
    
    
    
    Safari Extensions: ⓘ
    
        [not loaded]    uBlock - Chris Aljoudi - https://chrismatic.io/ (installed 2017-01-14)
    
    
    3rd Party Preference Panes: ⓘ
    
        Flash Player (installed 2017-04-17) [Lookup]
    
        Java (installed 2016-12-13) [Lookup]
    
    
    Time Machine: ⓘ
    
        Skip System Files: NO
    
        Auto backup: YES
    
        Volumes being backed up:
    
        Destinations:
    
            Time Machine [Local]
    
            Total size: 614.49 GB
    
            Total number of backups: 6
    
            Oldest backup: 16/05/2017, 21:43
    
            Last backup: 21/05/2017, 16:41
    
            Size of backup disk: Excellent
    
                Backup size 614.49 GB > (Disk size 0 B X 3)
    
    
    Top Processes by CPU: ⓘ
    
            35%       Mail
    
            16%       kernel_task
    
            5%       WindowServer
    
            3%       mdworker(18)
    
            3%       mds_stores
    
    
    Top Processes by Memory: ⓘ
    
        1.26 GB       kernel_task
    
        1.14 GB       softwareupdated
    
        541 MB        mdworker(18)
    
        344 MB        com.apple.WebKit.WebContent(2)
    
        311 MB        Mail
    
    
    Top Processes by Network Use: ⓘ
    
        Input         Output        Process name
    
        431 MB        218 KB        Mail
    
        844 KB        77 KB         com.apple.WebKi
    
        252 KB        33 KB         mDNSResponder
    
        47 KB         98 KB         apsd
    
        5 KB          41 KB         assistantd
    
    
    Top Processes by Energy Use: ⓘ
    
        24.30    Safari
    
        21.88    Mail
    
        13.70    WindowServer
    
          2.34    mds_stores
    
          1.58    launchd
    
    
    Virtual Memory Information: ⓘ
    
        9.10 GB       Available RAM
    
        3.28 GB       Free RAM
    
        6.90 GB       Used RAM
    
        5.82 GB       Cached files
    
        0 B           Swap Used
    
    
    Diagnostics Information: ⓘ
    
        2017-05-21 23:49:21    Self test - passed
     
  11. treekram macrumors 65816

    Joined:
    Nov 9, 2015
    Location:
    Honolulu HI
    #11
    I would try uninstalling Little Snitch and try running the computer in normal mode. That seems like the most obvious candidate.

    Generally, a restore from one Mac to another should work - there are exceptions when the Mac being restored to was not meant to run the OS from the backup Mac. You could also have an issue where the 3rd-party software installed had a hardware dependency and the hardware on the restored computer was different.

    Did you do your restore by booting into the Recovery partition doing the restore from there?
     
  12. BiscottiGelato macrumors 6502

    Joined:
    Mar 11, 2011
    #12
    This seems to be a rare problem, as I don't see widespread complaints on SSD failure.
    But mine did fail. Was running fine for the most part for the past 3 years. Then today the computer froze. I thought it's another one of those Xcode 9 stunts... The laptop auto restarted and the kernel panic report contained the message

    "Could not recover SATA HDD after 5 attempts"

    I used it as normal and an hour or so later it happened again. It froze, restarted and then gave me a kernel panic report. I decided to look the above message up, and 30 minutes later the computer froze again, and on restart it gave me the folder icon signifying that it can no longer find the OS. Took it to the Apple Store and they confirm that the system is not seeing the drive...

    Late 2013 13" rMBP. Samsung SSAUX 256GB SSD.
     
  13. mlody macrumors 6502a

    Joined:
    Nov 11, 2012
    Location:
    Windy City
    #13
    My wife's MBP15 (same model) is experiencing the same exact issue. We stopped performing TM backups to the external HDD to rule that out, but even than, it is occasionally freezing. It usually happens after recovering from the sleep. Her laptop has AppleCare, so we might try going that route after the Holiday's.
     

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