kernel panic problems

Discussion in 'Mac Basics and Help' started by kuruption, Oct 11, 2008.

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  1. kuruption, Oct 11, 2008

    kuruption macrumors member

    Joined:
    Mar 29, 2008
    #1
    hi, my basic problem is that i sold my powermac g5 on ebay and before i sent it i reinstalled leopard, now the buyer has recieved it and says that half an hour after booting it gives him what he describes as a kernel panic (he isn't overly competant with macs but by what he says i believe it to be a kernel panic) is there any way i can identify what may be causing it without being there and what is the best way to try and help him?
    any help would be much appreciated. cheers
     
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  2. hughvane, Oct 11, 2008

    hughvane macrumors 6502

    hughvane

    Joined:
    Aug 25, 2008
    Location:
    Banks Peninsula, New Zealand
    #2
    Does the buyer know how to do a screenshot to send you? Assuming you're right, and it is a kernel panic, it's often caused by a hardware fault. In transit, something may have become unseated eg, a RAM stick, a video card, etc. If you can talk your buyer through the process of opening up the G5 to check things I've mentioned, plus perhaps checking power connections and running a hardware test with Disk Utility, then the problem may simply go away.
     
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  3. mustangsally82, Oct 11, 2008

    mustangsally82 macrumors member

    Joined:
    Oct 19, 2006
    #3
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