kernel panic problems

[kuruption]

hi, my basic problem is that i sold my powermac g5 on ebay and before i sent it i reinstalled leopard, now the buyer has recieved it and says that half an hour after booting it gives him what he describes as a kernel panic (he isn't overly competant with macs but by what he says i believe it to be a kernel panic) is there any way i can identify what may be causing it without being there and what is the best way to try and help him?
any help would be much appreciated. cheers

 

[hughvane]

Does the buyer know how to do a screenshot to send you? Assuming you're right, and it is a kernel panic, it's often caused by a hardware fault. In transit, something may have become unseated eg, a RAM stick, a video card, etc. If you can talk your buyer through the process of opening up the G5 to check things I've mentioned, plus perhaps checking power connections and running a hardware test with Disk Utility, then the problem may simply go away.

 

[mustangsally82]

Try this link: Resolving Kernel Panics