kernel panic problems

Discussion in 'Mac Basics and Help' started by kuruption, Oct 11, 2008.

  1. kuruption macrumors member

    Joined:
    Mar 29, 2008
    #1
    hi, my basic problem is that i sold my powermac g5 on ebay and before i sent it i reinstalled leopard, now the buyer has recieved it and says that half an hour after booting it gives him what he describes as a kernel panic (he isn't overly competant with macs but by what he says i believe it to be a kernel panic) is there any way i can identify what may be causing it without being there and what is the best way to try and help him?
    any help would be much appreciated. cheers
     
  2. hughvane macrumors 6502

    hughvane

    Joined:
    Aug 25, 2008
    Location:
    Banks Peninsula, New Zealand
    #2
    Does the buyer know how to do a screenshot to send you? Assuming you're right, and it is a kernel panic, it's often caused by a hardware fault. In transit, something may have become unseated eg, a RAM stick, a video card, etc. If you can talk your buyer through the process of opening up the G5 to check things I've mentioned, plus perhaps checking power connections and running a hardware test with Disk Utility, then the problem may simply go away.
     

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