Kernel Panic when shutting down my new 27'' 2011 iMac!

Discussion in 'iMac' started by Bryan839, May 22, 2011.

  1. Bryan839 macrumors newbie

    Joined:
    Jun 17, 2010
    Location:
    UK
    #1
    Hey guys,

    I purchased my first ever iMac 3 weeks ago, and it was delivered just under 2 week ago. I was loving it!

    The last two days I have been experiencing a kernel panic when I shut down the imac, the screen will go dark, from top to bottom, and a message in several languages appears telling me to turn off the imac by holding down the power button.

    I am a little concerned, the UK applecare line is currently closed, so can't get advice from them. Do they usually repair imacs that are so new, as I don't really want to accept a repair. Do you think they will collect the item and refund it, as I may just go to my local apple store and purchase a high end i5 27'', then if anything goes wrong I can just take it there, and hopefully have a replacement for the same configuration (as its a stocked in item)

    Thanks guys
     
  2. MacAndMic macrumors 6502

    Joined:
    Jun 4, 2009
  3. Bryan839 thread starter macrumors newbie

    Joined:
    Jun 17, 2010
    Location:
    UK
    #3
    Your right!! Google is my friend! I love it!!

    However, I have already looked into the issue, the question I have, is will Apple UK refund the imac as its only two weeks old, or insist on a repair?
     
  4. kalsta macrumors 68000

    kalsta

    Joined:
    May 17, 2010
    Location:
    Australia
    #4
    Only Apple UK can really answer that. It's not that long until Monday! ;)

    I had a bad experience here in Australia some years ago with a reasonably new iMac that went in for repair twice. One day, not too long after its second repair, there was smoke coming out of the damn thing! When I phoned Apple and demanded they just replace it, the guy told me they don't replace it until the forth time it goes in but by this time I wasn't putting up with that. I confess I threw a bit of a tanty until they gave in and agreed to replace the machine with a new one.

    That was some years ago, and it sounds like Apple is getting better with their service, based on some of the stories I read. I certainly hope your experience is a painless one, and you have a problem-free iMac very soon.
     
  5. cube macrumors G5

    Joined:
    May 10, 2004
    #5
    You can try running your Mac with one stick of RAM at a time. Beware of static discharges when handling the RAM.
     
  6. NutsNGum macrumors 68030

    NutsNGum

    Joined:
    Jul 30, 2010
    Location:
    Glasgow, Scotland
    #6
    UK legislation states that if a product becomes faulty within 28 days of purchase, then you are entitled to either a refund or replacement. I'm sure you wont be offered anything other than a replacement, as Apple are generally very good that way, however, if you are, insist on a replacement or if you prefer, refund.
     

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