Kernel panic

Discussion in 'OS X Yosemite (10.10)' started by tinmeigut, Mar 4, 2015.

  1. tinmeigut macrumors newbie

    Joined:
    Mar 3, 2013
    #1
    Since upgrading to Yosemite my 2012 MBP 15" consistently experiences kernel panic which it didn't have on Mavericks. It's annoying because I don't know what causes it. Can anyone familiar with computer codes take a look at the crash report and determine, if possible, the cause of the crashes? I'll be much grateful.

    Note: I noticed the report mentions something about Symantec. I do use Norton Internet Security on my Mac. I wonder if that might be a possible culprit?


    Anonymous UUID: EAA1FBFD-2D21-3375-74EB-0B910C35A808

    Wed Mar 4 18:12:11 2015

    *** Panic Report ***
    panic(cpu 0 caller 0xffffff800b570328): "Invalid queue element pointers for 0xffffff8021bb9fd8: next 0 prev 0"@/SourceCache/xnu/xnu-2782.10.72/osfmk/kern/queue.h:133
    Backtrace (CPU 0), Frame : Return Address
    0xffffff8116c0bcb0 : 0xffffff800b52fe41
    0xffffff8116c0bd30 : 0xffffff800b570328
    0xffffff8116c0bd70 : 0xffffff800b56c7c3
    0xffffff8116c0be60 : 0xffffff800b539089
    0xffffff8116c0be80 : 0xffffff7f8bc3d051
    0xffffff8116c0beb0 : 0xffffff7f8bc3d517
    0xffffff8116c0bf00 : 0xffffff800b5624f9
    0xffffff8116c0bfb0 : 0xffffff800b614dd7
    Kernel Extensions in backtrace:
    com.symantec.kext.internetSecurity(5.4f4)[77BF0BC5-BEF4-34FF-9160-C22D470BB3B2]@0xffffff7f8bc39000->0xffffff7f8bc47fff

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    14C109

    Kernel version:
    Darwin Kernel Version 14.1.0: Mon Dec 22 23:10:38 PST 2014; root:xnu-2782.10.72~2/RELEASE_X86_64
    Kernel UUID: DCF5C2D5-16AE-37F5-B2BE-ED127048DFF5
    Kernel slide: 0x000000000b200000
    Kernel text base: 0xffffff800b400000
    __HIB text base: 0xffffff800b300000
    System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)

    System uptime in nanoseconds: 63736830806629
    last loaded kext at 45267129524335: com.apple.driver.AppleUSBCDC 4.2.2b5 (addr 0xffffff7f8e263000, size 20480)
    last unloaded kext at 45488328842885: com.apple.driver.AppleUSBCDC 4.2.2b5 (addr 0xffffff7f8e263000, size 16384)
    loaded kexts:
    com.symantec.kext.SymAPComm 12.7.1f4
    com.symantec.kext.fw 5.3.1f4
    com.symantec.kext.ips 3.9.2f1
    com.symantec.kext.pf 5.7.1f4
    com.symantec.kext.internetSecurity 5.4f4
    com.apple.driver.AudioAUUC 1.70
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AGPM 100.15.5
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.iokit.IOBluetoothSerialManager 4.3.2f6
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.driver.AppleHDA 269.25
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.GeForce 10.0.2
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleIntelHD4000Graphics 10.0.2
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.SMCMotionSensor 3.0.4d1
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.2f6
    com.apple.driver.AppleLPC 1.7.3
    com.apple.driver.AppleSMCLMU 2.0.7d0
    com.apple.driver.AppleHV 1
    com.apple.driver.AppleMuxControl 3.8.6
    com.apple.driver.AppleMCCSControl 1.2.11
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.driver.AppleIntelFramebufferCapri 10.0.2
    com.apple.driver.AppleMikeyDriver 269.25
    com.apple.driver.AppleThunderboltIP 2.0.2
    com.apple.driver.AppleUSBTCButtons 240.2
    com.apple.driver.AppleUSBTCKeyboard 240.2
    com.apple.driver.AppleIRController 327.5
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.iokit.SCSITaskUserClient 3.7.3
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.7.0
    com.apple.driver.AppleSDXC 1.6.5
    com.apple.iokit.AppleBCM5701Ethernet 10.1.3
    com.apple.driver.AirPort.Brcm4360 910.26.12
    com.apple.driver.AppleFWOHCI 5.5.2
    com.apple.driver.AppleUSBHub 705.4.2
    com.apple.driver.AppleAHCIPort 3.1.0
    com.apple.driver.AppleUSBEHCI 705.4.14
    com.apple.driver.AppleUSBXHCI 710.4.11
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleACPIButtons 3.1
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 3.1
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
    com.apple.nke.applicationfirewall 161
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSerialFamily 11
    com.apple.driver.DspFuncLib 269.25
    com.apple.kext.OSvKernDSPLib 1.15
    com.apple.nvidia.driver.NVDAGK100Hal 10.0.2
    com.apple.nvidia.driver.NVDAResman 10.0.2
    com.apple.iokit.IOSurface 97
    com.apple.iokit.IOFireWireIP 2.2.6
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.2f6
    com.apple.iokit.IOBluetoothFamily 4.3.2f6
    com.apple.driver.AppleHDAController 269.25
    com.apple.iokit.IOHDAFamily 269.25
    com.apple.iokit.IOAudioFamily 203.3
    com.apple.vecLib.kext 1.2.0
    com.apple.iokit.IOUSBUserClient 705.4.0
    com.apple.driver.AppleSMC 3.1.9
    com.apple.driver.AppleGraphicsControl 3.8.6
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.driver.IOPlatformPluginFamily 5.8.1d38
    com.apple.iokit.IOAcceleratorFamily2 156.6
    com.apple.AppleGraphicsDeviceControl 3.8.6
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.driver.AppleSMBusController 1.0.13d1
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.driver.AppleUSBMultitouch 245.2
    com.apple.iokit.IOUSBHIDDriver 705.4.0
    com.apple.driver.CoreStorage 471.10.6
    com.apple.driver.AppleUSBMergeNub 705.4.0
    com.apple.driver.AppleUSBComposite 705.4.9
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.3
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily 1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
    com.apple.driver.AppleThunderboltNHI 3.1.7
    com.apple.iokit.IOThunderboltFamily 4.2.1
    com.apple.iokit.IOAHCISerialATAPI 2.6.1
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.3
    com.apple.iokit.IOEthernetAVBController 1.0.3b3
    com.apple.iokit.IO80211Family 710.55
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOFireWireFamily 4.5.6
    com.apple.iokit.IOAHCIFamily 2.7.5
    com.apple.iokit.IOUSBFamily 710.4.14
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 396
    com.apple.iokit.IOStorageFamily 2.0
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 3.1
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.corecrypto 1.0
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1
    Model: MacBookPro9,1, BootROM MBP91.00D3.B08, 4 processors, Intel Core i7, 2.6 GHz, 8 GB, SMC 2.1f175
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.15.159.13.12)
    Bluetooth: Version 4.3.2f6 15235, 3 services, 19 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: APPLE SSD SM128E, 121.33 GB
    Serial ATA Device: MATSHITADVD-R UJ-8A8
    USB Device: Hub
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: Hub
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: IR Receiver
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1
     
  2. chrfr macrumors 603

    Joined:
    Jul 11, 2009
    #2
    Yes, it's Symantec causing this panic. Is it a current version?
     
  3. tinmeigut thread starter macrumors newbie

    Joined:
    Mar 3, 2013
    #3
    Thanks for confirming my suspicion. I think I'm using the most updated version since it automatically updates itself from time to time. But I'm going to uninstall it for now.
     

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