KErnel PANic!!

Discussion in 'Mac Basics and Help' started by ceezy3000, Apr 2, 2009.

  1. ceezy3000 macrumors 6502

    ceezy3000

    Joined:
    Jan 10, 2009
    Location:
    The Valley!!
    #1
    so i called applecare today, they werent any help they told me to reinstall os x, so im downloading the updates i need and it tells me to restart my computer, during the installation process the god dam computer freezes, i wait and wait, finally i decide to shut it off, now it keeps going to some kernel panic mode, wtf should i do, i demand a replacement, ive had problems since i got this computer, two logic board replacements, now this!? wat should i do
     
  2. EricNau Moderator emeritus

    EricNau

    Joined:
    Apr 27, 2005
    Location:
    San Francisco, CA
    #2
    You could try to reinstall the OS again, but I would contact AppleCare with your concerns; it does sound like another hardware failure.

    At this point, a replacement is still unlikely, but it never hurts to make the suggestion (politely, of course).

    Good luck. :)
     
  3. ceezy3000 thread starter macrumors 6502

    ceezy3000

    Joined:
    Jan 10, 2009
    Location:
    The Valley!!
    #3
    im going nuts right now, i shouldve kept my pc, im literally like about to ball
     
  4. Sun Baked macrumors G5

    Sun Baked

    Joined:
    May 19, 2002
    #4
    Take out the 3rd party RAM, and then retry installing the OS.
     
  5. ceezy3000 thread starter macrumors 6502

    ceezy3000

    Joined:
    Jan 10, 2009
    Location:
    The Valley!!
    #5
    there is NO THIRD PARTY RAM! ive only had this computer 4 3 months!
     
  6. EricNau Moderator emeritus

    EricNau

    Joined:
    Apr 27, 2005
    Location:
    San Francisco, CA
    #6
    Try reinstalling the OS as Sun Baked suggested; it may be a failed update that is currently causing your problems.
     
  7. ceezy3000 thread starter macrumors 6502

    ceezy3000

    Joined:
    Jan 10, 2009
    Location:
    The Valley!!
    #7
    panic(cpu 0 caller 0x001A8CD4) : kERNEL TRAP AT 0X00000000, TYPE 14=page fault, regiters:
    CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x00cf7000, CR4: 0x00000660
    EAX: 0x00000001, EBX: 0x001363b6, ECX: 0x00000000, EDX: 0x00000598
    CR2: 0X00000000, EBP: 0X2E54bf38, ESI: 0x03ad0000, EDI: 0x00000001
    EFL: 0x00010002. EIP: 0x00000000, CS: 0x00000008, DS: 0x00530010
    Error code: 0x00000010

    Debugger called: <panic>
    Backtrace, Format - Frame : Return Address (4 Potential args on stack)
    0x2e54bd28 : 0x12b0fa (0x4592a4 0x2e54bd5c 0x133243 0x0)
    0x2e54bd78 : 0x1a8cd4 (0x46280c 0x0 0xe 0x461fbc)
    0x2e54be58 : 0x19ede5 (0x2e54be70 0x216 0x2e54bf38 0x0)
    0x2e54be68 : 0x0 (0xe 0x48 0x10 0x8cc0010)
    0x2e54bf38 : 0x2e51ef8e (0x3921c00 0x0 0x39816b0 0x3982998)
    0x2e54bf58 : 0x2e522d0b (0x39816b0 0x8ccd16c 0x0 0x0)
    0x2e54bfc8 : 0x19ebdc (0x0 0x0 0x1a20b5 0x3982998)
    Backtrace terminated-incalid frame pointer 0
    Kernel loadable modules in backtrace (with de
    com.apple.driver.AppleIntelCPUPowerManagem

    BSD process name corresponding to current thread: U

    Mac OS version:
    Not yet set

    Kernel Version:
    Darwin Kernel Version 9.4.0: Mon Jun 9 19:30:53 PD
    Sytem model name: Macbook4,1 (Mac-F22788A9)

    managed to write it down, it started getting cur off with line 19 or 18, the one where it says de
     
  8. RobRiley macrumors member

    Joined:
    Feb 4, 2009
    Location:
    London
    #8
    A few suggestions.

    - Start the Mac in target mode and run utilities on the disk from another mac (disk warrior, disk utility)
    - Reinstall the latest combo update
    - Reset the PRAM
    - Start in safe mode (hold shift)
    - Re-seat your RAM
    - Try to think if the problem coincided with the addition of new hardware or software. If so, try removing this.
     
  9. Aniki macrumors regular

    Joined:
    Oct 17, 2008
  10. UltraNEO* macrumors 601

    UltraNEO*

    Joined:
    Jun 16, 2007
    Location:
    近畿日本
    #10
    Did you try resetting the PRAM and SMC prior to installation?? It might not do anything to rectify the problem but it could be that the PRAM is corrupted.
     
  11. IJ Reilly macrumors P6

    IJ Reilly

    Joined:
    Jul 16, 2002
    Location:
    Palookaville
    #11
    Please, don't suggest that he reinstall again. This sounds like a classic case of trying to fix a hardware problem with a software solution. This Mac needs to go back to Apple (I presume it's still under warranty), along with some sharp words about how tech support made a dumb repair suggestion.
     
  12. efxgraphx macrumors member

    Joined:
    Feb 24, 2009
    Location:
    Sugar Land, TX
    #12
    For sure! I had similar issues with a new Mac Pro and I finally took it back. If you have an apple store close by, make an appointment and take it to them directly. Its one of those things that you just dont know. Could be a processor or could be the OS, for that matter may even be a hard drive error keeping you from installing the os (ie from your kernel panic above: Mac OS version:Not yet set). I took mine in on a Friday and picked it up on that Sunday. If you get someone good at the bar, they will check for all available parts.

    IMPORTANT NOTE: There was an issue posted on the Apple forums about a mac book pro having kernel panics and it was a loose wire touching something (which solved a lot of peoples errors). Im trying to find the post, but cant seem to locate it. Might try searching there. Hope this helps.
     

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