Kernel panics on new MBP i5... What to do?

Discussion in 'MacBook Pro' started by mac78, Aug 15, 2010.

  1. mac78 macrumors newbie

    Joined:
    Feb 28, 2010
    #1
    I have experienced a number of kernel panics on my 2.5 months old 15'' core i5 MBP, roughly one every 1-2 weeks. It seems to occur completely randomly, i.e. the machine has not been under particularly heavy load or running any non-standard applications at the time of the kernel panics. In Console, the "Kernel Extensions in backtrace" tends to say something about "com.apple.driver.AppleIntelHDGraphics...", so maybe it is a graphics issue? I do not think this is normal for a new machine, and I'm planning to contact Apple because of this. Do you think Apple will replace my machine if I will demand that, within the 1 year warranty?
     
  2. creative78 macrumors regular

    creative78

    Joined:
    Nov 8, 2007
    #2
    It's highly unlikely they will replace your machine because it sounds like a software problem. From what you write, it sounds like a graphics card driver is causing the problem. 10.6.5 (or the Snow Leopard Graphics Update) is hopefully going to include some better graphics card drivers that will hopefully fix a lot of these types of problems.

    You could try switching off the auto graphics card switching and just use the NVIDIA card which may stop the problem until better drivers are released for the integrated graphics card.
     
  3. Frosties macrumors 6502a

    Frosties

    Joined:
    Jun 12, 2009
    Location:
    Sweden
    #3
    Could be bad ram memory, talk to apple and see if they can replace the ram for you.
     
  4. RossMc macrumors 65816

    RossMc

    Joined:
    Apr 30, 2010
    Location:
    Newcastle, UK
    #4
    This happened to mine.

    They had me re install the OS and that didn't fix it then they had me run the Apple hardware test and that brought back no problems but it still kept happening and because I was within the 14 days they replaced the machine.
     
  5. Stinkysteve macrumors member

    Joined:
    Dec 21, 2002
    Location:
    Westchester County, NY
    #5
    I had the same problem about six months ago and RAM was the issue.

    One out of three restarts would give me a loud buzz from just below left speaker.

    If you bought third party RAM, replace it with the original that Apple shipped with the machine.
     
  6. MrFlynn macrumors member

    Joined:
    Jul 13, 2010
    #6
    Error message in trace sounds like something crashing in graphics switching. You could try calling support and see what they say. Tier one Apple Support is actually pretty decent. A few of our techs came from Apples Support call department and they actually are really talented guys. Worst case, you reinstall and that doesn't help, and the machine either gets swapped out or repaired. A win for you either way.
     
  7. mac78 thread starter macrumors newbie

    Joined:
    Feb 28, 2010
    #7
    Thank you all for your replies. I'm not using any third party hardware (for instance, I have not updated the RAM). In case someone has an idea how to interpret the log message, here is the whole thing, from the last panic:

    Sat Aug 14 23:38:17 2010
    panic(cpu 2 caller 0x2a8ab2): Kernel trap at 0x00000000, type 14=page fault, registers:
    CR0: 0x80010033, CR2: 0x00000000, CR3: 0x3a3b8000, CR4: 0x00000660
    EAX: 0x0aa35700, EBX: 0x00000000, ECX: 0x0000000c, EDX: 0x0aea5e80
    CR2: 0x00000000, EBP: 0x926dbc68, ESI: 0x0aea5e80, EDI: 0x44cbd000
    EFL: 0x00010246, EIP: 0x00000000, CS: 0x00000008, DS: 0x00ac0010
    Error code: 0x00000010

    Backtrace (CPU 2), Frame : Return Address (4 potential args on stack)
    0x926dba48 : 0x21b455 (0x5cf328 0x926dba7c 0x2238b1 0x0)
    0x926dba98 : 0x2a8ab2 (0x591664 0x0 0xe 0x59182e)
    0x926dbb78 : 0x29e9a8 (0x926dbb90 0xaf01f20 0x926dbc68 0x0)
    0x926dbb88 : 0x0 (0xe 0x5ae20048 0x5ae20010 0x10)
    0x926dbc68 : 0x5b6b6a75 (0x44cbd000 0xaea5e80 0x0 0x0)
    0x926dbc98 : 0x5b6c069f (0x44cbd000 0xb04a6dc 0xaea5e80 0x5b6a0e6a)
    0x926dbcd8 : 0x5b6c07e5 (0xb04a400 0x44cbd000 0xb04a720 0x8)
    0x926dbd08 : 0x5b69a46a (0xb04a400 0x44cbd000 0x926dbd38 0x213e04)
    0x926dbd38 : 0x53352d (0x44cbd000 0x7ca93e8 0x7ca93e8 0x1)
    0x926dbd88 : 0x56440a (0x44cbd000 0x7ca93e8 0x7ca93e8 0x1)
    0x926dbde8 : 0x2850e5 (0x44cbd000 0x7ca93e8 0x1 0x0)
    0x926dbe58 : 0x21d7f7 (0x71dbd68 0x88fa284 0x71dbd6c 0x71dbda4)
    0x926dbe98 : 0x210983 (0x71dbd00 0x926dbedc 0x921947c 0x926dbed0)
    0x926dbef8 : 0x216be6 (0x71dbd00 0x0 0x0 0x0)
    0x926dbf78 : 0x293eb4 (0x9075608 0x0 0x0 0x0)
    0x926dbfc8 : 0x29f48d (0x9075604 0x1 0x10 0x9075a84)
    Kernel Extensions in backtrace (with dependencies):
    com.apple.driver.AppleIntelHDGraphics(6.1.6)@0x5b696000->0x5b742fff
    dependency: com.apple.iokit.IOPCIFamily(2.6)@0x534ce000
    dependency: com.apple.iokit.IONDRVSupport(2.1)@0x5ace0000
    dependency: com.apple.iokit.IOGraphicsFamily(2.1)@0x5b573000

    BSD process name corresponding to current thread: Safari

    Mac OS version:
    10F569

    Kernel version:
    Darwin Kernel Version 10.4.0: Fri Apr 23 18:28:53 PDT 2010; root:xnu-1504.7.4~1/RELEASE_I386
    System model name: MacBookPro6,2 (Mac-F22586C8)

    System uptime in nanoseconds: 83146362604543
    unloaded kexts:
    com.apple.filesystems.msdosfs 1.6.1 (addr 0x5ac45000, size 0x53248) - last unloaded 9521950044219
    loaded kexts:
    com.AmbrosiaSW.AudioSupport 3.2
    com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 8958652297489
    com.apple.driver.AGPM 100.12.12
    com.apple.driver.AudioAUUC 1.4
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.iokit.CHUDUtils 364
    com.apple.iokit.CHUDProf 364
    com.apple.driver.AppleMikeyHIDDriver 1.2.0
    com.apple.driver.AudioIPCDriver 1.1.2
    com.apple.driver.AppleMikeyDriver 1.8.7f1
    com.apple.driver.AppleIntelHDGraphics 6.1.6
    com.apple.driver.AppleHDA 1.8.7f1
    com.apple.driver.AppleUpstreamUserClient 3.3.2
    com.apple.driver.AppleIntelHDGraphicsFB 6.1.6
    com.apple.driver.SMCMotionSensor 3.0.0d4
    com.apple.iokit.AppleBCM5701Ethernet 2.3.8b2
    com.apple.kext.AppleSMCLMU 1.5.0d3
    com.apple.driver.AppleGraphicsControl 2.8.63
    com.apple.GeForce 6.1.6
    com.apple.driver.AirPortBrcm43224 425.16.2
    com.apple.driver.ACPI_SMC_PlatformPlugin 4.1.2b1
    com.apple.driver.AppleLPC 1.4.12
    com.apple.filesystems.autofs 2.1.0
    com.apple.driver.AppleUSBTCButtons 1.8.1b1
    com.apple.driver.AppleUSBTCKeyboard 1.8.1b1
    com.apple.driver.AppleIRController 303.8
    com.apple.driver.AppleUSBCardReader 2.5.4
    com.apple.iokit.SCSITaskUserClient 2.6.5
    com.apple.BootCache 31
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.iokit.IOAHCIBlockStorage 1.6.2
    com.apple.driver.AppleUSBHub 4.0.0
    com.apple.driver.AppleSmartBatteryManager 160.0.0
    com.apple.driver.AppleFWOHCI 4.7.1
    com.apple.driver.AppleEFINVRAM 1.3.0
    com.apple.driver.AppleUSBEHCI 4.0.2
    com.apple.driver.AppleAHCIPort 2.1.2
    com.apple.driver.AppleUSBUHCI 4.0.2
    com.apple.driver.AppleACPIButtons 1.3.2
    com.apple.driver.AppleRTC 1.3.1
    com.apple.driver.AppleHPET 1.5
    com.apple.driver.AppleSMBIOS 1.6
    com.apple.driver.AppleACPIEC 1.3.2
    com.apple.driver.AppleAPIC 1.4
    com.apple.driver.AppleIntelCPUPowerManagementClient 105.10.0
    com.apple.security.sandbox 0
    com.apple.security.quarantine 0
    com.apple.nke.applicationfirewall 2.1.11
    com.apple.driver.AppleIntelCPUPowerManagement 105.10.0
    com.apple.driver.AppleProfileReadCounterAction 17
    com.apple.driver.AppleProfileTimestampAction 10
    com.apple.driver.AppleProfileThreadInfoAction 14
    com.apple.driver.AppleProfileRegisterStateAction 10
    com.apple.driver.AppleProfileKEventAction 10
    com.apple.driver.AppleProfileCallstackAction 20
    com.apple.iokit.IOSurface 74.0
    com.apple.iokit.IOBluetoothSerialManager 2.3.7f1
    com.apple.iokit.IOSerialFamily 10.0.3
    com.apple.iokit.CHUDKernLib 364
    com.apple.driver.DspFuncLib 1.8.7f1
    com.apple.driver.AppleSMBusController 1.0.8d0
    com.apple.iokit.IOFireWireIP 2.0.3
    com.apple.iokit.AppleProfileFamily 41.4
    com.apple.driver.AppleHDAController 1.8.7f1
    com.apple.iokit.IOHDAFamily 1.8.7f1
    com.apple.iokit.IOAudioFamily 1.7.6fc2
    com.apple.kext.OSvKernDSPLib 1.3
    com.apple.iokit.IO80211Family 311.1
    com.apple.iokit.IONetworkingFamily 1.9
    com.apple.driver.AppleSMC 3.0.1d2
    com.apple.driver.IOPlatformPluginFamily 4.1.2b1
    com.apple.driver.AppleSMBusPCI 1.0.8d0
    com.apple.nvidia.nv50hal 6.1.6
    com.apple.NVDAResman 6.1.6
    com.apple.iokit.IONDRVSupport 2.1
    com.apple.iokit.IOGraphicsFamily 2.1
    com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.7f1
    com.apple.driver.AppleUSBBluetoothHCIController 2.3.7f1
    com.apple.iokit.IOBluetoothFamily 2.3.7f1
    com.apple.driver.AppleUSBMultitouch 205.32
    com.apple.iokit.IOUSBHIDDriver 4.0.2
    com.apple.iokit.IOUSBMassStorageClass 2.6.1
    com.apple.driver.AppleUSBMergeNub 4.0.0
    com.apple.driver.AppleUSBComposite 3.9.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
    com.apple.iokit.IOBDStorageFamily 1.6
    com.apple.iokit.IODVDStorageFamily 1.6
    com.apple.iokit.IOCDStorageFamily 1.6
    com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
    com.apple.driver.XsanFilter 402.1
    com.apple.iokit.IOAHCISerialATAPI 1.2.4
    com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
    com.apple.iokit.IOUSBUserClient 4.0.0
    com.apple.iokit.IOFireWireFamily 4.2.6
    com.apple.iokit.IOAHCIFamily 2.0.4
    com.apple.iokit.IOUSBFamily 4.0.2
    com.apple.driver.AppleEFIRuntime 1.3.0
    com.apple.iokit.IOHIDFamily 1.6.5
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.TMSafetyNet 6
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.DiskImages 283
    com.apple.iokit.IOStorageFamily 1.6.1
    com.apple.driver.AppleACPIPlatform 1.3.2
    com.apple.iokit.IOPCIFamily 2.6
    com.apple.iokit.IOACPIFamily 1.3.0
    System Profile:
    Model: MacBookPro6,2, BootROM MBP61.0057.B09, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f16
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.16.1)
    Bluetooth: Version 2.3.7f1, 2 service, 12 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: Hitachi HTS545032B9SA02, 298.09 GB
    Serial ATA Device: MATSHITADVD-R UJ-898
    USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000
    USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
    USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0237, 0xfa120000
    USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000
     

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