Kernel panics

Discussion in 'MacBook' started by DHA, Jun 15, 2017.

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  1. DHA, Jun 15, 2017

    DHA macrumors member

    Joined:
    Dec 14, 2014
    #1
    My 2015 retina MacBook had a number of crashes earlier this year. I would open it up in the morning and would get the "your computer has restarted due to a problem" screen. It happened every night, plugged in or battery didn't seem to have any effect. The report to apple screen had what looked like kernel panic messages. In the end I bit the bullet and did a clean install of OSX and that solved things, until this week. The same issue has re-occured. All I have on the machine is office and the rest is via iCloud as my iMac is my main machine this is just for when I am out and about. Any ideas on how to prevent this issue or should I goto a genius bar?
     
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  2. HotEars, Jun 15, 2017

    HotEars macrumors newbie

    Joined:
    Dec 20, 2016
    #2
    I've had this same issue happen to my MacBook Air. The laptop would randomly restart with no notice, and upon boot up the system report would say something about a kernel panic.

    I ran system diagnostics (restart your MacBook and immediately press and hold the letter "D") and the test revealed that there was an issue with the memory module (RAM). Before going to the Apple Store I wanted to see if I could fix the issue myself by formatting the hard drive and installing a fresh copy of Sierra but that didn't work. I also tried resetting the NVRAM/SMC but no dice. When I went to the Apple Store today the employee confirmed that the kernel panics and random restarts were because of the faulty RAM and he said that Apple will have to replace the logic board. Thankfully my MacBook Air is still under warranty and the replacement will be free.

    Yes, go to the Apple Store and have them check it out.
     
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  3. DHA, Jun 15, 2017

    DHA thread starter macrumors member

    Joined:
    Dec 14, 2014
    #3
    Thanks, will do that
     
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